wael bahgat

Trading & Sales Admin Supervisor Full Time

• Job Details:•Handle export activities in such a way that all deadlines can be met. •Handling clients’ accounts and following up on their requests, inquiries, and business execution. •Handling quotations and following up on customers’ payments. •Maintaining favorable relationships with clients and ensuring clients’ best satisfactory levels. •Handling shipping logistics and following up on production and warehousing tasks. •Co-ordinate with shipping lines, freight forwarders and custom agents for shipments. •Coordinated with the Operation and Logistics departments to schedule best shipping dates. •Maintained and updated database of clients. •Handling the issuance of all Export documents requested by customers. •Keeping a filing system for all export documents. *Handle clients' accounts and follow up on their requests, inquiries and business execution. *Handle quotations and follow up on customers' payments. *Maintain favorable relationships with clients and insure clients' best satisfactory levels. *Handle shipping logistics and follow up on production and warehousing tasks. *Coordinate with shipping lines, freight forwarders and custom agents for shipments. *Coordinate with the operations and logistics departments to schedule best shipping dates. *Maintain and update database of clients. *Handle the issuance of all export documents requested by customers. *Keep a filing system for all export documents.

Customer Service Supervisor (Export Department)Full Time

• Job Details:Ensuring first class service provided to all customers. Supervising the Customer Service export process, with the intention to decrease any error may occur. Take ownership in solving problems and proactive to prevent it to occur again Monitor and maintain a consistently high level of communication with all relevant parties. Acting as CS service data quality coordinator. Act as one point of contact to all customers. Customer satisfaction measurements. Ensure to meet all KPI'S. Ensure a good team spirit. Decision making and time management skills. Effectively handle customers’ complaints. Always be aware of the extraordinary opportunities to turn those unhappy customers into satisfied customers to support the sales team and ensure clients are given complete support and information to meet their needs. Deliver what we promise to our internal and external customers- Problem solving abilities. Self motivated and adaptable to be able to work as part of a team.