
Ahmed Osama Emara
Director of PMO & Digital Transformation at EGYSystems
Sheikh Zayed, Giza, EgyptWork Experience
Director of PMO & Digital TransformationFull Time
EGYSystems
Oct 2021 - Present -3 yrs, 11 months
Egypt , Cairo
- Job Details:Achievements • Developed Corporate Strategy with top management, executed strategic initiatives, implemented performance management QMS to control and improve results. • As the Company was originally based in Riyadh – KSA, I’ve Established and Managed Cairo Office (Representative Office in Egypt) as a Strategic Initiative for back-office operations optimization, and cost reduction objectives. • Established PMO, implemented adequate frameworks and product management processes to include the following: o PRINCE2 to manage PMO Projects and Operations. o Agile to manage Software Development Unit. o DRIVE to manage Business Applications/EPR Implementation Unit o PRINCE2 to manage Professional Services & Digital Marketing Units. • Managed Digital Transformation Projects for Our Clients Included the below services: o IT Consultancy Services o Information Security Services o ERP Implementations o Mobile Applications & Software Development o Digital Marketing Management Services. Responsibilities • Acting as Chief Operating Officer; to assist Executive management and Board of Directors in all Operations and Shared Services Umbrella. • Transform Operations to be streamlined according to the agreed management framework. • Drive organization to achieve revenues, service excellence and sustainability • Provide General Management of Shared Services including (Financial, Marketing, Partnerships, PMO, Service Delivery, Legal & Public Affairs and HR. • Managing Financials Ratios, Receivables, Payables P&L and Cash flow • Developing connections Customers, Partners/Vendors and other stakeholders • Delivering Strategy Management Practices (from Planning, Development to Execution)
Director of Operations & Shared ServicesFull Time
- Job Details:Achievements • Developed, Managed, and delivered BPO (Business Process Outsourcing) Model on top of the Group Level, and provide all subsidiaries and sister companies with all business shared services such as (Sales, Marketing, Service Delivery, Administration, Procurement, HR & Financial Services. • Drive Elements (Our Fintech Subsidiary) to be accredited according to CBE and GRC Regulations and Certificates. • Assist HHT Group for fundraising during VC process with EBRD, MCIT Eco-system & other Financial Facilities. • Drive RADIX (Our DX Subsidiary) to Manage a Project of Large Volume of Merchants & Vendors Connections, Analysis & Data with SAP Ariba. • Manage Project Management & Implementation Services for RADIX to implement SAP (HCM, FICO, PS & CRM) using ACTIVATE Methodology • Lead MNZ (Our Information Security Subsidiary) to deliver +100 Projects in Banking & Government Sectors in Egypt, KSA & Dubai. Responsibilities • Overseeing the general management of all shared services, which includes Marketing, HR, Legal Affairs, Admin & Office Management, Project Management & Finance, as well as budget setting, knowledge management, and external relationship management supports operations succession for corporate. • Providing leadership to corporate staff, support corporate commitment to deliver service excellence by facilitating communication and relationship-building with community partners and key stakeholders (local organizations, B2B, and individuals) • Facilitate, Plan, Develop & Execute the Corporate Strategy. • Measure Operations efficiency while maintaining the TCO of Corporate Operations. • Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by all functions. • Monitor OPEX, data analysis, grant compliance and other financial oversight. • Acquire, utilize and control corporate Knowledge, manage its flow to secure business continuity and eliminate relative risks. • Participate as an essential member in executive committees. • Liaise with CCO & CEO regarding business pipeline and commercial direction to secure service delivery and succession planning. • Ensures appropriate insurance coverage for risks including but not limited to general liability, D&O, and Employees/Labor Complexities. • Assist CEO in Fundraising, startups incubation, and entrepreneurship management; through developing our operational capacities and providing supportive systems/resources attracts investors and entrepreneurs.
PMO ManagerFull Time
EMEIT
Jan 2017 - Jan 2018 -1 yr
Egypt , Cairo
- Job Details:• Formulate and maintain corporate strategy, manage the strategic objectives and initiatives through a masterplan aligned with the Corporate Layer. • Managed the initiation, Foundation and the Operation of the Project Management Office with a clear mandate from the Corporate. • Managed All PMO Operations including Governance, Planning, Stakeholder Management, Reporting, Change Control, Document Management, Quality Management including Audits, proactive health checks and lessons learned. • Managed project management functions and the relative administrative functions (Procurement, Sourcing and Financial) • Adapt and controlled the applied project management framework with a defined management controls for Projects P&L, Collection Efficiency, Payments Due, Scope Creep, Planning Deviations, Tolerances of Constrains & Quality violations. • Built an Operation Standards Manual for the Internal & Provided Services Procedures, targeting Delivery & Investment Services Excellence.
Projects & Quality Systems ManagerFull Time
Contact Group
Jan 2014 - Jan 2017 -3 yrs
Egypt
- Job Details:• Managing All IT Sector Projects and Operations in the Group Including the below: o IT Strategy Development: Built the IT Strategy Development starting from the Strategic Givens and SWOT Analysis, then the IT Strategic Means using the IT Mission and Vision, then our Strategic Themes, and Use the Balanced Score Care Framework to ensure balanced strategic objectives are designated. o IT Project Management: Implement PRINCE2 Framework to Manage IT Sector Portfolio, and achieve a controlled and successful delivery, our IT Portfolio included a complete Business Automation & Transformation Program included (Benchmarking Business Processes, Oracle ERP System Implementation, Website & Mobile Development, built an HR System with Internal Development, BI & Analytical Dashboards, CRM with a Social Engagement Control) and a couple of enhancements and development projects included Infrastructure Expansion Projects (Active & Passive Network Expansion, Datacenter Virtualization, Data Recovery & Security, IVR System Projects) o IT Quality Management: Built an adequate Quality Management Systems using the Global Standards and Benchmarking in the IT Services Management complied with ITIL, CMMI, Agile, PRINCE2, COBIT 5, and TOGAF9. o IT Configuration Management: Managed All IT Components and Services Life Cycles Starting with the Planning, Procurement, Warehousing and Service Management. o IT Financial Management: Managed the Development of the IT & Technology Budget in the Group, control it, and to maintain the total cost of IT ownership. • Built systematic controls for Projects and Operations to manage outputs, benefits and performance.
Education
MBA in Business Administration
Wood-BridgeJan 2010 - Jan 2013 - 3 yr
BSc. of Commerce in Business Administration
Cairo University (CU)Jan 1998 - Jan 2002 - 4 yr
High School - Thanaweya Amma
Al - ManaratJan 1998
Achievements
Acquisition & Incubation of Trend-tech companies. Mega Digital Transformation Programs in Egyptian & Saudi Governments. Digital Transformation Projects in Couple of Large Legacy Manual Companies in Egypt (Contact Group - Mirla textile - Hacienda - JTI) ERP Implementation Projects in more than 15 Organizations in the industries (Real Estate - Manufacturing - Textile - Financial Firms - Retailers - Recycling) Gives Project Management & Strategy Consultations to Saudi Minsters, Police Abu Dhabi.
Skills
- Operations Management
- Project Management
- EPM
- Management
- Process Modeling
- ERP
- Primavera
- Microsoft Project
- Quality Management
- Risk Management
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
TOGAF 9
C Level Education Community·2014WCOM
Solving Efeso·2013PRINCE2
2012COBIT 5.1
C Level Education Community·2012ITIL
YAT·2011ACP
2009PMP
2006