Basic Info

Ahmed omara

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care agent at Vodafone egypt

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2012 to present (4 years 6 months)
Account advisor at Raya corp

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

Worked in raya corp in etisalat uae collection department as account advisor and i acted there as a team leader from the 3rd month till now


Company Details

Raya corp

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Dec 2014 to present (2 years)
Team leader at Convergys

Experience Details

Team leader

Customer Service/Support

Manager

N/A


Company Details

Convergys (multinational)

6th of October, Egypt

More than 1000 employees

Entertainment

N/A

Oct 2015 to present (1 year 2 months)

Achievements


in sports i played tikondo and i take the black degree

Education

ba in 4 years faculty of law

Education Details

ba

4 years faculty of law

Benha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Benha University
2002 - 2006

Certifications

toefl
Apr 2012

Certificate details

toefl

Apr 2012

N/A

N/A

N/A

N/A

icdl
Feb 2010

Certificate details

icdl

Feb 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

english courses

Apr 2008

eg yat

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

4 Years Faculty Of LawAccount AdvisorConvergysCreativeCustomer Care AgentCustomer ServiceEnglishEnglish CoursesEntertainmentHandles StressIcdlInformation Technology ServicesInternetLeaderMicrosoft OfficeMicrosoft WindowsMicrosoft WordMusicPresenterRussianSupportSupportiveTeam LeaderTelecommunicationsToeflTravillingVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Intermediate

: Intermediate

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

icdl

icdl

: Expert

: Extreme - I love it!

:

5-7 years

toefl

toefl

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Presenter, Creative, Handles Stress, Supportive

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