Ansar Ali Shah

Front Desk Officer

• Job Details:Greeting guests upon arrival. Handling check-ins and check-outs efficiently. Processing payments and handling financial transactions. Coordination with different sections in hotel to achieve customer satisfaction. Receiving customer complaints and their corrective actions. Preparing daily revenue, occupancy, and shift reports for management. Ensuring all room charges, taxes, and other fees are correctly posted.

Front Desk Assistant

• Job Details:Greeting guests upon arrival. Handling check-ins and check-outs efficiently. Processing payments and handling financial transactions. Coordination with different sections in the hotel to achieve customer satisfaction. Receiving customer complaints and their corrective actions. Managing reservations accurately in coordination with the reservation section. Doing all operations through Opera PMS software tool. Maintain updated records of bookings and payments & prepare cash drop at the end of the shift. Log maintenance duties to hand over detailed notes for the next shift.