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Ans Ahmed Sayed

Omrah Operation Manager at Elhana Tours

Shubra, Cairo, Egypt

Work Experience

  • Omrah Operation Manager

    Elhana Tours

    Nov 2023 - Present -1 yr, 10 months

    Egypt

    • Job Details:Led a team of sales, coordinated arrangements for guests and managed contact flight reservations.

  • Senior Sales Manager

    Elhana Tours

    Jun 2022 - Present -3 yrs, 3 months

    Egypt

    • Job Details:Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

  • Junior Sales Representative

    Elhana Tours

    Jun 2021 - Present -4 yrs, 3 months

    Egypt

    • Customer Support RepresentativeFull Time

      Concentrix

      Aug 2019 - Mar 2020 -7 months

      Egypt , Giza

      • Job Details:Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

      • Education

      • Bachelor's Degree in English Language and Literature

        Ain Shams University (ASU)

        Jan 2023 

      Skills

      • Operations Management
      • Strategic Planning
      • Customer Service
      • Decision-making
      • Team Leadership
      • Effective Dispute Resolution
      • Mentoring
      • Communication

      Languages

      • Arabic

        Fluent

      • English

        Fluent
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