Basic Info

Ahmed shafiey

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Call center Representative and Team Leader Assistant at *Orientals for Urban Development (OUD) Egypt. For Real stateإحدي شركات مجموعة "النساجون الشرقيون"

Experience Details

Senior Call center Representative and Team Leader Assistant

Customer Service/Support

Experienced (Non-Manager)

•Handling New and Existing Customers Calls and Acting with all Cases.
• Full awareness of all our Company’s Projects and services.
• Out Going Calls to Ensure all customers Satisfaction specially the new customers .
•Following up customers Escalations with Customer Service department.
•Achieving target of business with high productivity.
• Reporting regularly to management.
• Daily Following up Reports with Sales department.
• Own Proposals and Presentations using power point.
• Educate customers on the benefits of our Projects and Services.
• Attending Monthly Management meeting to display all Company’s new Products ,Updates and Plans.

• Supporting Marketing team , Sales team and After Sales Dept. by Own Proposals to gain more Sales Revenue and Publish more Marketing kits.

• Training and supervising Junior staff and delegating work as required.


Company Details

*Orientals for Urban Development (OUD) Egypt. For Real stateإحدي شركات مجموعة "النساجون الشرقيون"

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

http://oudegypt.com/

Jul 2015 to present (1 year 5 months)
Events Coordinator at Digital Marketing Arts Academy

Experience Details

Events Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

*Digital Marketing Arts Academy, Egypt.
Events Coordinator (Events Dep.)
Since Jan. 2014 till Present)

*Colorizing the Marketing Minds with Digital Knowledge.
• Deliver digital marketing knowledge and Arts through International Speakers by Events and trainings.
• FullOrganizing Seminars and Camps for 150+ Attendees from Top Brands Marketers in the MENA Region
• Reporting with Overall level Satisfaction from the Events.
•Handling Co-orporate deals And Sponsorship deals.
 Well aware of the digital marketing services and programs.
• Attending Upper Management meetings to Set as Usual updated Plan and Strategy.
• Assign Surveys and free negotiations with our Attendees about their Satisfaction.
• Following up reports with financial department.
• Assisting in the daily admin works.
• Updating Contacts data sheets As a one of Public relations tasks.
• Handling Inbound Registrations Calls for any of Academy's Services or Asking for more informations.
• Handling Outbound Welcome Calls Or Surveys Calls to Improve our Clients the meaning of " The Partner of Success " .
• Attending Sometimes for our TOT " Training of Trainers " to Learn more new Skills.
• Achieving happy Clients , Team and Profit.


Company Details

Digital Marketing Arts Academy

Cairo, Egypt

51-100 employees

Marketing and Advertising

http://digitalmarketingarts.com/

Jan 2014 to Jul 2015 (1 year 6 months)
Tele-Sales Officer at Citi Bank

Experience Details

Tele-Sales Officer

Banking

Experienced (Non-Manager)

*Handling bank customers which need agent to call them and make a deal for a Personal loan.
• Issuing Loans contracts with customers.
• Following up all the daily operation requirements.
• Achieving double my monthly target of business with high productivity.
• Forecasting Fake customers and trouble shooting.
• Analytical approach to problem solving.
• Attending meetings, taking minutes and keeping notes.
• Organizing and storing paperwork, documents and computer-based information.
• Training and supervising junior staff and delegating work as required
• Following up customers Escalations with CLCU department.
• Track and monitor productivity / effectiveness for optimal performance.


Company Details

Citi Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking

http://www.citibankegypt.com/egypt/

Feb 2011 to Jan 2014 (2 years 11 months)
Call center agent at Commercial International Bank

Experience Details

Call center agent

Customer Service/Support

Entry Level

*Answering bank customers Calls which asking about Any (Inquires needed , Requests , Notes , Complains,..etc)

• Full awareness of all Bank's products and services.
•Handling Troubles Maker Customers and Solve there Cases.
• Ensure all customers Satisfaction specially the new to Bank .
•Achieving target of business with high productivity.
• Reporting regularly to management.
• Presentations using power point.
• Educate customers on the benefits of Bank Services.
• Attending Monthly meeting to display all Bank's new Products and Plans.


Company Details

Commercial International Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking

https://ebanking.cibeg.com/web/guest/everyone-is-a-winner

Aug 2010 to Jan 2011 (5 months)

Education

BA in Management information system

Education Details

BA

Management information system

Modern Academy Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy Maadi
2006 - 2009

Training and Courses

Training/Course Details

customer service

Sep 2015

in house at wrok

* Certified from (hpa) (HIGHLY PROFESSIONAL ADVISOR) for attending and Completed Professional Customer Service Training during the period from Sep 12th,2015 to Sep 14th,2015 for the duration of 16 hours.

Training/Course Details

Contetnt Marketing Seminar

Mar 2014

Fairmont Towers , Heliopolis , Egypt.

* Certified from ( Digital Marketing Arts Academy ) for Organizing Contetnt Marketing Seminar by Michel Brito ( international speaker) on the 30 & 31 of March 2014 for the duration of 16 hours at Fairmont Towers , Heliopolis , Egypt.

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

ADSAds Music And SongsBankingBusiness PlanningCall Center AgentCiti BankCommercial International BankContetnt Marketing SeminarCreativeCustomer ServiceCustomer-orientedEnglishEvents CoordinatorGymLeaderManagement Information SystemMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMusicMusic ProducerPlannerPresenterProperty ManagementReal EstateSenior Call Center Representative And Team Leader AssistantSportSupportTele-Sales Officer

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Music producer

Music producer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

banking

banking

: Expert

: High

:

3-5 years

Ads Music and songs

Ads Music and songs

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: High

:

3-5 years

business planning

business planning

: Advanced

: Extreme - I love it!

:

3-5 years

marketing

marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Presenter, Customer-oriented, Creative

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