Basic Info

Ahmed shafeei

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Regional Back office advisor at Talabat.com (GCC)

Experience Details

Regional Back office advisor

Operations/Management

Experienced (Non-Manager)

•24/7 following up cases to make it easier for restaurants and customers to conduct business smoothly with each other.
•Daily following up reports with Coordination department regarding the different restaurants issues and any new updates.
•Making and Following up customers escalations with the Complaints Management team and taking actions with restaurants with rude experience.
•Advising Customers and Restaurants staff with the best Usage and benefits of our online restaurants delivery network.
•Outgoing calls to ensure all customers satisfaction specially the new customers.
•Achieving all of my personal targets of business with high productivity to meet the highest service level .
•Free Reporting directly and regularly to the management.
•Own proposals and presentations related to the business daily process and Other for the ( Customer service development ) through new channels .
•Attending management meetings to discuss our new updates and plans.
•Training and Coaching new colleges and delegating work as required.


Company Details

Talabat.com (GCC) (multinational)

Cairo, Egypt

More than 1000 employees

Food Services/Restaurants/Catering

talabat.com

Jan 2017 to present (1 year)
Senior Call center Representative and Team Leader Assistant at *Orientals for Urban Development (OUD) Egypt. For Real stateإحدي شركات مجموعة

Experience Details

Senior Call center Representative and Team Leader Assistant

Customer Service/Support

Experienced (Non-Manager)

•Handling New and Existing Customers Calls and Acting with all Cases.
• Full awareness of all our Company’s Projects and services.
• Out Going Calls to Ensure all customers Satisfaction specially the new customers .
•Following up customers Escalations with Customer Service department.
•Achieving target of business with high productivity.
• Reporting regularly to management.
• Daily Following up Reports with Sales department.
• Own Proposals and Presentations using power point.
• Educate customers on the benefits of our Projects and Services.
• Attending Monthly Management meeting to display all Company’s new Products ,Updates and Plans.

• Supporting Marketing team , Sales team and After Sales Dept. by Own Proposals to gain more Sales Revenue and Publish more Marketing kits.

• Training and supervising Junior staff and delegating work as required.


Company Details

*Orientals for Urban Development (OUD) Egypt. For Real stateإحدي شركات مجموعة

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

http://oudegypt.com/

Jul 2015 to Dec 2016 (1 year 5 months)
Events Coordinator at Digital Marketing Arts Academy

Experience Details

Events Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

*Digital Marketing Arts Academy, Egypt.
Events Coordinator (Events Dep.)
Since Jan. 2014 till Present)

*Colorizing the Marketing Minds with Digital Knowledge.
• Deliver digital marketing knowledge and Arts through International Speakers by Events and trainings.
• FullOrganizing Seminars and Camps for 150+ Attendees from Top Brands Marketers in the MENA Region
• Reporting with Overall level Satisfaction from the Events.
•Handling Co-orporate deals And Sponsorship deals.
 Well aware of the digital marketing services and programs.
• Attending Upper Management meetings to Set as Usual updated Plan and Strategy.
• Assign Surveys and free negotiations with our Attendees about their Satisfaction.
• Following up reports with financial department.
• Assisting in the daily admin works.
• Updating Contacts data sheets As a one of Public relations tasks.
• Handling Inbound Registrations Calls for any of Academy's Services or Asking for more informations.
• Handling Outbound Welcome Calls Or Surveys Calls to Improve our Clients the meaning of " The Partner of Success " .
• Attending Sometimes for our TOT " Training of Trainers " to Learn more new Skills.
• Achieving happy Clients , Team and Profit.


Company Details

Digital Marketing Arts Academy

Cairo, Egypt

51-100 employees

Marketing and Advertising

http://digitalmarketingarts.com/

Jan 2014 to Jul 2015 (1 year 6 months)
Tele-Sales Officer at Citi Bank

Experience Details

Tele-Sales Officer

Banking

Experienced (Non-Manager)

*Handling bank customers which need agent to call them and make a deal for a Personal loan.
• Issuing Loans contracts with customers.
• Following up all the daily operation requirements.
• Achieving double my monthly target of business with high productivity.
• Forecasting Fake customers and trouble shooting.
• Analytical approach to problem solving.
• Attending meetings, taking minutes and keeping notes.
• Organizing and storing paperwork, documents and computer-based information.
• Training and supervising junior staff and delegating work as required
• Following up customers Escalations with CLCU department.
• Track and monitor productivity / effectiveness for optimal performance.


Company Details

Citi Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking

http://www.citibankegypt.com/egypt/

Feb 2011 to Jan 2014 (2 years 11 months)
Call center agent at Commercial International Bank

Experience Details

Call center agent

Customer Service/Support

Entry Level

*Answering bank customers Calls which asking about Any (Inquires needed , Requests , Notes , Complains,..etc)

• Full awareness of all Bank's products and services.
•Handling Troubles Maker Customers and Solve there Cases.
• Ensure all customers Satisfaction specially the new to Bank .
•Achieving target of business with high productivity.
• Reporting regularly to management.
• Presentations using power point.
• Educate customers on the benefits of Bank Services.
• Attending Monthly meeting to display all Bank's new Products and Plans.


Company Details

Commercial International Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking

https://ebanking.cibeg.com/web/guest/everyone-is-a-winner

Aug 2010 to Jan 2011 (5 months)

Education

BA in Management information system

Education Details

BA

Management information system

Modern Academy Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy Maadi
2006 - 2009

Training and Courses

Training/Course Details

customer service

Sep 2015

in house at wrok

* Certified from (hpa) (HIGHLY PROFESSIONAL ADVISOR) for attending and Completed Professional Customer Service Training during the period from Sep 12th,2015 to Sep 14th,2015 for the duration of 16 hours.

Training/Course Details

Contetnt Marketing Seminar

Mar 2014

Fairmont Towers , Heliopolis , Egypt.

* Certified from ( Digital Marketing Arts Academy ) for Organizing Contetnt Marketing Seminar by Michel Brito ( international speaker) on the 30 & 31 of March 2014 for the duration of 16 hours at Fairmont Towers , Heliopolis , Egypt.

Jobseeker photo

Profile Skills and Keywords

ADSAds Music And SongsBankingBusiness PlanningCall Center AgentCateringCiti BankCommercial International BankContetnt Marketing SeminarCreativeCustomer ServiceCustomer-orientedEnglishEvents CoordinatorFood ServicesGymLeaderManagementManagement Information SystemMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMusicMusic ProducerPlannerPresenterProperty ManagementReal EstateRegional Back Office AdvisorRestaurantsSenior Call Center Representative And Team Leader AssistantSportSupportTalabat.com (GCC)Tele-Sales Officer

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Music producer

Music producer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

banking

banking

: Expert

: High

:

3-5 years

Ads Music and songs

Ads Music and songs

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: High

:

3-5 years

business planning

business planning

: Advanced

: Extreme - I love it!

:

3-5 years

marketing

marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Presenter, Customer-oriented, Creative

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