Basic Info

Ankit Mittal

4 years

Bangalore, India

Master's Degree

Experienced

Work Experience

Assistant Manager Training at Babajob Services pvt ltd

Experience Details

Assistant Manager Training

Human Resources, Training/Instructor

Manager

@Babajob.com Learning & Development vertical:

1. Aligned with Businesses and the Business Unit Heads to first understand the lacunas in their area of work that at times hindered business
2. Conducted periodic Training Need Analysis (TNA) for business that helped in understanding the requirements of the internal & external customers
3. Identify the existing competencies and the competency gaps in employees while conducting a Training Need Analysis (TNA) and presented the same to Business Heads
4. Planned Targeted and Result Oriented trainings to bridge the competency gaps and develop the competencies in employees to impact business.
5. Creating Assessments for gauging training effective, validating the assessment by stake holders/HOD’s of respective business.


Company Details

Babajob Services pvt ltd (multinational)

Bangalore, India

501-1000 employees

Business Services - Other

babajob.com

May 2015 to Jul 2016 (1 year 2 months)
Process Trainer at WNS GLobal Services

Experience Details

Process Trainer

Customer Service/Support, Human Resources

Entry Level

• Moved to Process Training Team to New Hire on Sabre Tool for Travelocity.
• Training Module include basic Change & Cancelation of Reservation within Travelocity.
• Mock calls as a part of assessments to evaluate the advisor upon quality and process parameter.
• Post completion of Training the Certified Advisory are moved to OJT with 2 week support by trainer.
• Assisting customer of Travelocity and providing them with travel Services.
• Quality checks conducted under supervision of team lead.
• Training modules were updated on the basis of the changes/ amendments from onshore


Company Details

WNS GLobal Services (multinational)

Mumbai, India

More than 1000 employees

Airlines/Aviation, Travel and Tourism

wns.com

May 2008 to Aug 2010 (2 years 3 months)
Sr. Customer Service Resp at Intelenet Global Services

Experience Details

Sr. Customer Service Resp

Customer Service/Support

Experienced (Non-Manager)

To handle customer queries related to their credit reports.
: Verification of Documents related to credit reports.


Company Details

Intelenet Global Services (multinational)

Mumbai, India

More then 1000 employees

Consumer Services

N/A

Aug 2007 to Apr 2008 (8 months)

Education

B.com in Commerce

Education Details

B.com

Commerce

Mumbai University, India

Not specified

N/A

N/A

Mumbai University
2002 - 2005
High School - Other

High School Details

Other

P.D.Lions College of Commerce and Arts

India

2002

Not specified

P.D.Lions College is the institute were I completed by 12th class in commerce.

P.D.Lions College of Commerce and Arts
2002
This profile is outdated!
Last update more than 8 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAssistant Manager TrainingAviationBabajob Services Pvt LtdBusiness DeleopmentBusiness Services - OtherCommerceConsumer ServicesCustomer ServiceCustomer ServiecDetails-orientedEnglishHindiHuman ResourcesInitiativeIntelenet Global ServicesInteractiveListening To MusicMicrosoft OfficeProcess TrainerSalesSpending Time With Family And FriendsSr. Customer Service RespSupportSupportiveTeam PlayerTravel And TicketingTravel And TourismTravellingWNS GLobal ServicesWatching Cartoon ShowsWatching Science & Fiction Shows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Hindi

Hindi

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Serviec

Customer Serviec

: Intermediate

: High

:

1-3 years

Travel and Ticketing

Travel and Ticketing

: Intermediate

: High

:

1-3 years

Business Deleopment

Business Deleopment

: Intermediate

: Medium

:

1-3 years

sales

sales

: Beginner

: Medium

:

1-3 years

Key Skills

Initiative, Details-oriented, Interactive, Team Player, Supportive

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ankit's full profile and find more great talent and professionals to join your team.