Anish Premson

BPO DirectorFull Time

• Job Details:Direct point of contact with client and vendors to client - Hiring candidates for process - Team management and training - Delegation of duty and process requests to teams - Ensured proper documentation of processes to facilitate training and transition - Team building – helped improve team morale by listening to their problems, being supportive and also finding the right solutions to issues. - Client relationship management through quality service delivery, prompt communication, suggestions to simplify process functionalities thereby earning their goodwill, trust and appreciation - Ensure SLA deadlines are met with all processes and also audit checks to ensure zero-errors which in turn helped the client clear JCAHO audits year after year. I am also actively engaged in Compvue’s Business development activities

Senior BPO ManagerFull Time

BPO ManagerFull Time