AV

Angelique Velarde

Customer Support Representative at iQor (Swiss Colony)

Philippines

Work Experience

  • Customer Support Representative

    iQor (Swiss Colony)

    Jun 2023 - Present -2 yrs

    Philippines

    • Job Details:Skilled in handling customer inquiries, resolving issues, processing orders, and providing detailed information about products or services, primarily through phone interactions. Adept at maintaining accurate records and ensuring a high level of customer satisfaction with each interaction.
  • Technical Advisor

    Concentrix (HP InstantInk)

    Jun 2022 - Jun 2023 -1 yr

    Philippines

    • Job Details:Conduct client interviews to gather critical information, enabling the development of tailored recommendations and solutions for technical problems. Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring a supportive and effective interaction. Receive and manage customer calls, providing clear step-by-step guidance for resolving technical issues.
  • Branch Admin

    THM Distributors and Sales Corporation

    Philippines

    • Job Details:Establishes and maintains an effective records management system to securely store all files and documents within the branch. Monitors, handles, and prepares the replenishment of the petty cash fund (PCF) allocated by the head office for branch expenditures. Manages administrative tasks including the preparation of periodic reports, recording daily transactions, and performing routine clerical duties.
  • Branch Coordinator

    Microbase Motorbike Corporation

    Jun 2019 - Jun 2021 -2 yrs

    Philippines

    • Job Details:Report to a supervisor on the status of daily operations within the branch, ensuring seamless communication and operations flow. Process loan applications and mortgage requests by collecting necessary documentation from applicants and collaborating with underwriters to ensure compliance with company standards. Handle and process incoming mail and packages for efficient delivery within the branch office.
  • Education

    • Bachelor's Degree in Business Administration

      Colegio de San Gabriel Arcangel

      Jan 2015 - Jan 2019 - 4 yr

    Skills

    Languages

    • English

      Fluent
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