Andrew Adel Lisha

Kidzania Cairo

• Learning & Development ManagerFull Time

  Jan 2021 - Present -4 yrs, 6 months

  Egypt , Cairo

  • Job Details:•Devising a training strategy for companies in the organization and Create the Annual Training Plan based on business goals and Following up on all the curriculum of the plan “Soft Skills, Integration & Engagements Programs, etc”. •Create and develop and Implement all the internal policies related to the Learning & Development Department and guarantee to adhere to them. •Manage Learning & Development budget and oversee cost reports for each Training program. •Supervising the Learning & Development Team and following up on all tasks and duties in order to meet all the deadlines. •Build an open-communication environment for your team. •Auditing the Learning & Development Consumables and revision the records of the sheet with the training team. •Oversee the process of the Employee of the month with the Learning & Development Team. •Assign tasks and delegations to the junior and senior trainers according to Business needs. •Design, develop, deliver effectively and evaluate the Training materials in the Training & Development Department and keep them up to date. •Manage with arranging induction programs for newcomers employees in the company. •Interview staff and managers to assess the training needs of the company. •Sending out appropriate Pre-course information to managers in advance of training courses. •Implement coaching sessions and mentorship programs to establish a culture of continuous learning. •Evaluating training and development programs and Assess the impact of training on employee performance also recommend new training methods (including e-learning courses and game-based platforms, etc). •Develop new ideas for the corporate team buildings with Learning & Development Team. •Auditing the training plan database and training records. •Working in a team to produce programs that are satisfactory to all relevant parties in Edrak and KidZania Cairo, such as line managers, Coordinators, and Supervisors.
• HR Training & Development Team LeaderFull Time

  Aug 2018 - Jan 2021 -2 yrs, 5 months

  Egypt , Cairo

  • Job Details:•Devising a training strategy for the organization and Create the Annual Training Plan based on business goals and Following up on all the curriculum of the plan “Soft Skills, Integration & Engagements Programs, etc” •Create and develop and Implement all the internal policies related to the Training & Development Department and guarantee adhering to them. •Manage Training & Development budget and oversee cost reports for each Training program. •Supervising the Training team and following up on all tasks and duties in order to meet all the deadlines. •Build an open-communication environment for your team. •Auditing the Training & Development Consumables and revision the records of the sheet with the training team. •Perform Grooming actions for all the employees in the company and Auditing the monthly grooming report. •Auditing the Final Reports of Monthly Performance Management System before sent them to the operations. •Oversee the process of the Employee of the month with the Training Team. •Assign tasks and delegations to the junior and senior trainers according to Business need. •Design, develop, deliver effectively and evaluate the Training materials in the Training & Development Department and keep it up to date. •Manage with arranging induction program for newcomers in the company. •Interview staff and managers to assess training needs of the company. •Sending out appropriate Pre-course information to managers in advance of training courses. •Implement coaching sessions and mentorship programs to establish a culture of continuous learning. •Evaluating training and development programs and Assess the impact of training on employee performance also recommend new training methods (including e-learning courses and game-based platforms, etc). •Auditing the training plan database and training records. •Working in a team to produce programs that are satisfactory to all relevant parties in KidZania, such as line managers, Coordinators and Supervisors.
• HR/Customer Service Senior TrainerFull Time

  Jul 2017 - Aug 2018 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:- Deliver HR Induction Training to the New Comers Batches. - Deliver Customer Service Technical Training to the New Comers Batches. - Design and Develop and Deliver the Soft Skills Courses in the Company for the Employees. - Implement the work post training. - Train and monitor Customer Service Supervisors adequate performance in regards to dynamics, operation, control, security, service processes and attitude in general. - Apply periodically measurement and learning verification instruments to provide feedback to the HR training needs detection system. - Monitor KZC operations departments constantly to identify improvement in service attitude, treatment to visitors and dynamics performance. - Teach courses for the development of personnel human talents and soft skills. - Apply group techniques for the improvement of personnel relations and work ambience. - Oversee supervisors and provide feedback in regards to dynamics application and service and attitude performance. - Elaborate and implement the subjects of local Kidzania Cairo University curriculum and provide follow up through supervision and monitoring. - Update subjects with HR Training & Development when changes in dynamics or processes are made. - Elaborate registries and controls of supervisors in training. - Conduct the Team Building Activities for all the employees in the company.
• HR/Customer Service TrainerFull Time

  Mar 2015 - Jul 2017 -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:- Implement the work post training. - Train and monitor Customer Service Supervisors adequate performance in regards to dynamics, operation, control, security, service processes and attitude in general. - Apply periodically measurement and learning verification instruments to provide feedback to the HR training needs detection system. - Monitor KZC operations departments constantly to identify improvement in service attitude, treatment to visitors and dynamics performance. - Teach courses for the development of personnel human talents and soft skills. - Apply group techniques for the improvement of personnel relations and work ambience. - Oversee supervisors and provide feedback in regards to dynamics application and service and attitude performance. - Elaborate and implement the subjects of local Kidzania Cairo University curriculum and provide follow up through supervision and monitoring. - Update subjects with HR Training & Development when changes in dynamics or processes are made. - Elaborate registries and controls of supervisors in training.