Basic Info

Andrew Gorgui

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Agent at Xceed

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

-I started as an agent, but then I've got promoted to a co-Trainer task to support new comers through listening to calls and extracting Excel sheets and help them to integrate into operation.
- I've been member of a team sent to Morocco to start a new brunch, where I got a Team Leader Task for the last two months out of eight in Xceed Morocco.


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.xceedcc.com/

Apr 2013 to present (3 years 8 months)
Team Leader at Xceed Morocco

Experience Details

Team Leader

Customer Service/Support

Manager

Temporary Task.


Company Details

Xceed Morocco

Casablanca, Morocco

501-1000 employees

Consumer Services

http://www.xceedcc.com/

Apr 2016 to Jun 2016 (2 months)
Co-Trainer at Xceed Morocco

Experience Details

Co-Trainer

Customer Service/Support

Experienced (Non-Manager)

My task was to listen to calls and extract new agents statistics on Excel sheets and help them to integrate in the operation phase through one-to-one meetings.


Company Details

Xceed Morocco

Casablanca, Morocco

501-1000 employees

Consumer Services

http://www.xceedcc.com/

Aug 2014 to Jun 2015 (10 months)
Interpreter at Businessmen Magazine (student activity)

Experience Details

Interpreter

Writing/Editorial

Entry Level

I translated a book written in my mother tongue (Arabic) into my first foreign language (French) in the context of my academic studies (Tourism Guiding).


Company Details

Businessmen Magazine (student activity)

Cairo, Egypt

N/A

Jul 2012 to Sep 2012 (2 months)
Teacher at Frères Association for Society Development

Experience Details

Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

An Association who seeks the development of Society through teaching uneducated teens, as sort of a parallel school.


Company Details

Frères Association for Society Development

Cairo, Egypt

1-10 employees

Education

N/A

May 2009 to Jun 2010 (1 year 1 month)

Achievements


- I was chosen in my very early days to quit the queue of calls to give my colleagues tips and tricks on my selling techniques several times.



I took the responsibilities of a team of 36 persons and I finished the task with good statistics of my agents alongside with the best targets.


I always take in charge agents who are experienced and not in the call center field, so I managed well to control the group specially those who have already an experience, and I took all of them from their basic information about the product, the company quality and the targets to be prepared to the production phase.


I delivered the copies before deadline.


When I started with them I suggested some changes in the center policies that the manager accepted and put them in action.


In Secondary Education I was first in Maths. At my first year in the university I was the Third of my class. I wrote and directed a play in Sacré Coeur Heliopolis school for 10.000 pounds budget. I can do complexes of origami shapes up to 36 particles.

Education

Bachelor's Degree in French Tourism Guiding Department

Education Details

Bachelor's Degree

French Tourism Guiding Department

Faculty of Arts, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

2012

C / Good / 65 - 75%

N/A

College De La Salle
2012

Certifications

DELF- B1
Jul 2005

Certificate details

DELF- B1

Jul 2005

65.50 out of 100

N/A

020001-200704J-297435-DLASAL

National Education Ministry - France

N/A

Training and Courses

Training/Course Details

Web Design

Aug 2015

The Russian Cultural Center

I worked on the next topics: HTML 5 CSS 5 Photoshop CC for Web Illustrator CC for Web UI/ UX Dream Weaver Muse CC

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IllustratorAdobe PhotoshopAnalyticalArabicAttend ConcertsCSS 5Co- Trainer And Team LeaderCo-TrainerConsumer ServicesCookingCreativeCustomer ServiceCustomer Service AgentCyclingDELF- B1EditorialEducationEnglishFrenchFrench Tourism Guiding DepartmentGraphic DesignGraphic DesignerHTML5Handles StressHead Of A MagazineInterpreterMoviesMusicOrigamiPersistentPhotographyReadingSony VegasSupportSupportiveTaking PhotosTeacherTeam LeaderTravelWalkingWeb DesignWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

3-5 years

Sony Vegas

Sony Vegas

: Intermediate

: Extreme - I love it!

:

More than 7 years

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

5-7 years

Photography

Photography

: Intermediate

: Extreme - I love it!

:

5-7 years

Adobe Illustrator

Adobe Illustrator

: Beginner

: Extreme - I love it!

:

Less than 1 year

HTML5

HTML5

: Beginner

: Extreme - I love it!

:

Less than 1 year

CSS 5

CSS 5

: Beginner

: Extreme - I love it!

:

Less than 1 year

Web Design

Web Design

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Service Agent

Customer Service Agent

: Expert

: High

:

3-5 years

Co- Trainer and Team Leader

Co- Trainer and Team Leader

: Advanced

: High

:

Less than 1 year

Graphic Designer

Graphic Designer

: Advanced

: Extreme - I love it!

:

1-3 years

Head of a Magazine

Head of a Magazine

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Creative, Persistent, Handles Stress, Supportive

Online Presence

https://www.facebook.com/androhanihttp://androhani.blogspot.com.eg/https://www.behance.net/androhani

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