Basic Info

Andrew Seddik

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Senior Blended Call Center Agent at Vodafone Egypt

Experience Details

Senior Blended Call Center Agent

Customer Service/Support

Entry Level

Blended Call center agent is a multitask agent means that I support all the area of the company (consumer, corporate, collection, technical support, dealer, back office) depending on the most area which have pending cases.



Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2013 to present (3 years 10 months)
Call center agent at Etisal International

Experience Details

Call center agent

Customer Service/Support

Entry Level

Answering customers calls and inquires, handling their complaints and make follow up with them to insure problem solving.


Company Details

Etisal International

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Oct 2012 to Feb 2013 (4 months)

Education

B.Sc. of Business Administration in Accounting

Education Details

B.Sc. of Business Administration

Accounting

Modern Academy in maadi, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy in maadi
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

holy family school

Egypt

2008

A / Excellent / 85 -100%

N/A

holy family school
2008

Training and Courses

Training/Course Details

Customer Service

Aug 2009

National Bank of Greece (NBG)

Summer Training.

Training/Course Details

Job Qualified Diploma

May 2011

CTC Academy

Job Qualified Diploma, Which Include: – English for Business – Soft Skills (Time Management – Decision Making – Problem Solving - Emotional Intelligence) – Computer Software

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingCall Center AgentCustomer ServiceDetails-orientedEnglishForex TradeHandles StressInnovativeJob Qualified DiplomaOrganizerProblem SolverSenior Blended Call Center AgentSupportTelecommunicationsVodafone EgyptWeb Development

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Web Development

Web Development

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Web Development

Web Development

: Little knowledge

: High

:

Less than 1 year

Forex Trade

Forex Trade

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Organizer, Problem Solver, Details-oriented, Innovative, Handles Stress

Online Presence

https://www.facebook.com/profile.php?id=100002875523069&ref=tn_tnmn

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