Basic Info

Andrew Gamal

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Engineer at M.A.S. Egypt (HP Authorized Service Centre)

Experience Details

Technical Support Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Troubleshoot hardware, network & all technology issues, Monitor and maintain technology to ensure maximum access & perform installation and corrective maintenance of equipment and technical assistance for Hp products (PCs, Workstations, Laptops, Servers, Thin Clients & Printers) and Lenovo products (Laptops & TABs)


Company Details

M.A.S. Egypt (HP Authorized Service Centre)

Giza, Egypt

501-1000 employees

Information Technology Services

N/A

Mar 2014 to present (3 years 5 months)
IT Help Desk at MAGAR Brothers

Experience Details

IT Help Desk

IT/Software Development

Entry Level

Troubleshoot hardware, software and network operating system & all technology issues, Monitor and maintain technology to ensure maximum access.


Company Details

MAGAR Brothers

Giza, Egypt

101-500 employees

Automotive

N/A

Mar 2013 to Sep 2013 (6 months)
Technical Contact Center Specialist at TEData

Experience Details

Technical Contact Center Specialist

Customer Service/Support

Entry Level

Handle all the calls of the Technical support queue to assist customers with technical inquires or problems related to internet services including to reach the highest points of customers satisfaction.


Company Details

TEData

Giza, Egypt

More then 1000 employees

Internet/E-commerce

http://www.tedata.net/eg/ar/

Jul 2012 to Jan 2013 (6 months)
Customer Service Representative at Mobiserve

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Help customer to update data on his line.


Company Details

Mobiserve

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2009 to May 2010 (5 months)
IT Specialist at Cairo Computer Company

Experience Details

IT Specialist

IT/Software Development

Entry Level

Responsibility for all IT application support & perform installation and corrective maintenance of equipment and technical assistance.


Company Details

Cairo Computer Company

Cairo, Egypt

N/A

Information Technology Services, Computer Hardware, Computer Networking

N/A

Jul 2008 to Sep 2008 (2 months)

Education

Bachelor's Degree in Communication Engineering

Education Details

Bachelor's Degree

Communication Engineering

Modern Academy for engineering and technology, Egypt

Not specified

N/A

N/A

Modern Academy for engineering and technology
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Almostakbal Modern Schools

Egypt

2007

A / Excellent / 85 -100%

N/A

Almostakbal Modern Schools
2007

Training and Courses

Training/Course Details

GSM

Jul 2008

Cairo University

N/A

Training/Course Details

GPRS

Jul 2008

Cairo University

N/A

Training/Course Details

EDGE

Jul 2008

Cairo University

N/A

CDMA at Jelecom
Jul 2009

Training/Course Details

CDMA

Jul 2009

Jelecom

N/A

UMTS at Jelecom
Jul 2009

Training/Course Details

UMTS

Jul 2009

Jelecom

N/A

MCP at IT Gate
Jul 2007

Training/Course Details

MCP

Jul 2007

IT Gate

N/A

Training/Course Details

CCNA

May 2012

Self Study

N/A

Training/Course Details

HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2013)

Apr 2014

M.A.S. Egypt

N/A

Training/Course Details

HP ElitePad Family Service Qualification

May 2014

M.A.S. Egypt

N/A

Training/Course Details

HP rp2, rp7 Retail System Service Qualification

Jun 2014

M.A.S. Egypt

N/A

Training/Course Details

HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2015)

Jan 2015

M.A.S. Egypt

N/A

Training/Course Details

HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2017)

Jan 2017

M.A.S. Egypt

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveCCNACDMACommunication EngineeringComputer HardwareComputer NetworkingCustomer ServiceCustomer Service RepresentativeCustomer-orientedE-commerceEDGEEnglishFrenchGPRSGSMHP Commercial Desktops, Workstations, And Notebooks Service Qualification (Release 2.0 / 2013)HP Commercial Desktops, Workstations, And Notebooks Service Qualification (Release 2.0 / 2015)HP Commercial Desktops, Workstations, And Notebooks Service Qualification (Release 2.0 / 2017)HP ElitePad Family Service QualificationHP Rp2, Rp7 Retail System Service QualificationHard WorkerITIT Help DeskIT SpecialistInformation Technology ServicesInstallationInternetMCPMaintenanceMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMusicPresenterReadingRepairSoftware DevelopmentSupportSupportiveTeam PlayerTechnical Contact CenterTechnical Contact Center SpecialistTechnical Support EngineerTelecommunicationsTravellingUMTS

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Technical Contact Center

Technical Contact Center

: Advanced

: Extreme - I love it!

:

Less than 1 year

IT

IT

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Customer-oriented, Team Player, Supportive

Online Presence

http://eg.linkedin.com/in/andrewgamalhttps://www.facebook.com/Andrew.G.H

Like Andrew`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Andrew's full profile and find more great talent and professionals to join your team.