profile-img

Andrew Gamal

Technical Support Engineer at M.A.S. Egypt (HP Authorized Service Centre)

Giza, Egypt
  • Microsoft Windows
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Customer Service

Work Experience

  • Technical Support Engineer at M.A.S. Egypt (HP Authorized Service Centre)

    Mar 2014 to present · 4 Years 9 Months
  • IT Help Desk at MAGAR Brothers

    Mar 2013 to Sep 2013 · 7 Months
  • Technical Contact Center Specialist at TEData

    Jul 2012 to Jan 2013 · 7 Months
  • Customer Service Representative at Mobiserve

    Dec 2009 to May 2010 · 6 Months

View 1 more experiences

Education

  • Bachelor's Degree in Communication Engineering

    Modern Academy for engineering and technology - Egypt 2007 to 2012 · 5 Years
  • High School - Thanaweya Amma

    Almostakbal Modern Schools - Egypt 2007

Skills
Tools and Fields of Expertise

  • Microsoft Windows
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Customer Service
  • IT
  • Technical Contact Center
  • Internet

Languages

  • Arabic

    Fluent
  • English

    Advanced
  • French

    Beginner

Training & Certifications

  • HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2017)

    M.A.S. Egypt · 2016
  • HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2015)

    M.A.S. Egypt · 2014
  • HP rp2, rp7 Retail System Service Qualification

    M.A.S. Egypt · 2014
  • HP ElitePad Family Service Qualification

    M.A.S. Egypt · 2014
  • HP Commercial Desktops, Workstations, and Notebooks Service Qualification (Release 2.0 / 2013)

    M.A.S. Egypt · 2014
  • CCNA

    Self Study · 2012
  • UMTS

    Jelecom · 2009
  • CDMA

    Jelecom · 2009
  • GPRS

    Cairo University · 2008
  • EDGE

    Cairo University · 2008
  • GSM

    Cairo University · 2008
  • MCP

    IT Gate · 2007