Basic Info

Andrew Doss

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CRM Customer Service Representative at IBM

Experience Details

CRM Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

- Provide first level customer support including troubleshooting basic issues with network/internet connectivity, email and software applications as well as completing client requests for password and user account administration based on documented procedures.
- Respond to and log all inquiries received from clients via telephone, email or chat.
- Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
- Properly escalate tickets to a higher level of support or technician on site as necessary including service that exceeds skill level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.


Company Details

IBM (multinational)

Giza, Egypt

More than 1000 employees

Information Technology Services

N/A

May 2013 to Oct 2014 (1 year 5 months)
Founder at Bozarts Gallery

Experience Details

Founder

Creative/Design/Art

Senior Management (e.g. VP, CEO)

Managing a gallery where there is handmade home accessories and paintings, dealing with several suppliers and managing marketing roles.
Organizing events in the gallery and attend different bazaars to sell gallery’s items.


Company Details

Bozarts Gallery

Cairo, Egypt

1-10 employees

Arts and Crafts

N/A

May 2012 to Dec 2012 (7 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law, Law - French Section

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

2009

C / Good / 65 - 75%

N/A

College De La Salle
2009

Certifications

CCNA
Apr 2015

Certificate details

CCNA

Apr 2015

N/A

N/A

N/A

Cisco

N/A

Time Management
Sep 2013

Certificate details

Time Management

Sep 2013

N/A

N/A

N/A

IBM

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IndesignAdobe PhotoshopArabicArts And CraftsCCNACRM Customer Service RepresentativeCreativeCustomer ServiceDesignEnglishFounderFrenchHard WorkerIBMInformation Technology ServicesLawLaw - French SectionLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNetworkingPersistentPresenterProblem SolverSupportTechnical SupportTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Networking

Networking

: Intermediate

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Presenter, Problem Solver, Persistent

Online Presence

linkedin.com/in/dossandrewwww.facebook.com/andrewdoss01

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