Andre Morgan

Client Service Representative

• Job Details:Respond to inbound and make outbound calls for all taxpayers over the country; arrange payment arrangements based on taxpayer reference; make outbound calls to fix suspended and misallocated payments; inform taxpayers about their outstanding balance; answer taxpayer enquiries; counsel debtors on payment options; negotiate to collect balance in full; develop and document collection procedures; establish relationships with customers; deliver exceptional customer service.

Client Service Representative

• Job Details:Perform authentication levels for all customers; assist customers with banking inquiries; troubleshoot digital banking issues; provide bilingual overnight coverage.

Technical Support Analyst

• Job Details:Develop and maintain expertise with POS systems; provide first and second level support; welcome new merchants; perform over the phone training; dispatch POS systems; document customer service requests.