Anand Sekar

Customer Service ExecutiveFull Time

• Job Details:WORK SUMMARY • CMA CGM SHARED SERVICE CENTRE (INDIA) PRIVATE LIMITED worked as Customer Service Executive from July 2014 – December 2016.  Project Details : Asia – Documentation (AEMA) Duration : July 2014 – December 2016 Role : Executive Location : Chennai Roles & Responsibilities : • Worked with South Korea, Dubai, Bangladesh, Vietnam, Cambodia, Indonesia & Philippines agencies. • Performed Multitasking at a time for the Agencies like South Korea, Vietnam and Bangladesh • Handle Import & Export Documentation with Custom Procedure and Country regulation • Worked under INTTRA & EDI platform. • Monitoring the KPI to ensure the team SLA regulation. • Preparing the KPI Reports on weekly, monthly basis & expose through presentation. • Escalation handling of external/internal clients. • Attending conference calls with agency in South Korea to tackle & resolve the escalated issues • Responsible for AMS/ACI & ENS Filing. • Responsible for keeping the team updated on the process changes • Provide training for new team members • Transacting of daily shipments. • Actively participated in BCMS team and Contributed in BCP situations. Career Achievements: • I have been in pilot batch of South Korea- Export Documentation process and helped in setting up the process in stipulated time to get in to Business as Usual. Had good relationship with clients and got appreciation from them. • I received a Star award for continues accuracy in 100%. • Star Award for best innovations and ideas Skill Matrix: Tools and Utilities LARA, CIRA, MIRA, MS Office, Outlook, Citrix, EDI. Area of Specialization Export / Import Documentation, Partner Creation, OFAC, AMS Transmission, EDI Integration, CCAM & ENS Filing Web Technologies HTML and XML. Programming Languages C, Core Java, and SQL. Operating System Windows 7/ XP