AA

Anand Afridi

Customer Service & Telecaller Executive at Teleperformance My Malaysia

Malaysia

Work Experience

  • Customer Service & Telecaller Executive

    Teleperformance My Malaysia

    Aug 2022 - Present -2 yrs, 10 months

    Malaysia

    • Job Details:Make outbound and inbound calls to customers regarding flight bookings, itinerary changes, fare inquiries, and payment follow-ups. Handle payment collection for ticket bookings, fare differences, penalties, and ancillary services, ensuring timely transaction closures.
  • Sr. Customer Care Executive

    Conneqt Business Solutions Limited

    Jun 2020 - Aug 2022 -2 yrs, 2 months

    India

    • Job Details:Helps to build a business by recognizing new business prospects and selling products to them. They maintain relationships with the current clients and also develop and maintain new client relationships.
  • Quality Control Executive

    Anand Extrusion

    Mar 2019 - Jun 2020 -1 yr, 3 months

    India

    • Job Details:Develops and directs quality policies, standards, and programs designed to drive continuous improvement of organizational processes, products, and services.
  • Client Service Representative

    Tech Mahindra

    Jul 2018 - Feb 2019 -7 months

    India

    • Job Details:Mostly responsible for attending to customer's needs and complaints to the best of their ability.
  • Education

    • Bachelor's Degree in Computer Applications

      Manav Bharti University

    Skills

    • Accounting
    • CSM
    • Billing
    • Salesforce
    • Power BI
    • SAP SD Module
    • Amadeus Ticketing
    • Microsoft Apps (Excel, Word, PowerPoint)

    Languages

    • English

      Beginner
    • Hindi

      Beginner
    • Gujarati

      Beginner
    Share this Profile