Basic Info

Ahmed Mohamed

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

VAS Engineer at Channel IT

Experience Details

VAS Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

Day to day monitoring of the system, network, application and service alerts and provide first level of support.
Respond to alerts by verifying, determining the cause and resolving or escalating as necessary.
Record of all incidents and alerts into an incident log based on defined standards.
Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem.
Perform health checks and quality checks procedures to the system in order to verify operational excellence.
Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues.
Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing.
Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments.
Work with case management tools and monitoring tools.


Company Details

Channel IT (multinational)

Cairo, Egypt

51-100 employees

Telecommunications

http://channelit.com/

Jul 2017 to present (3 months)
Configuration and Change Engineer at Mobinil

Experience Details

Configuration and Change Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

Responsible for all service interruptions, change management and configuration management solutions evaluation, design, implementation, administration & customization in the Technology Departments.

- Update the CMDB for all technology services.
- Configuration requests handling.
- Technology infrastructure periodical audit for validation of CMDB.
- Relations update between the Services.
- Change management system handling.
- Service interruptions follow up.
- Service interruptions requests handling.
- Gathering of Customer feedback on the configuration & change systems and measuring of its impact on enhancing the systems and services availability.
- Coordination with other department to fulfill their requests (change, service interruptions & configuration).
- Systems Weekly, Monthly and Yearly Reports.


Company Details

Mobinil

Cairo, Egypt

N/A

Telecommunications

www.mobinil.com

Dec 2014 to Jul 2017 (2 years 7 months)
Front office at Ericsson

Experience Details

Front office

Engineering - Telecom/Technology

Entry Level

Worked as part of team for Access Control
Alarm monitoring.
Reporting Alarms to concerned parties.
Opening trouble ticket for alarms to NFM.
Following up Alarm trouble shooting with NFM.
Sent SMS to management team if the case is considered as critical
Open trouble ticket to second line to contact switch technician for any
needed troubleshooting at switch site.


Company Details

Ericsson (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

www.ericsson.com

Apr 2014 to Dec 2014 (8 months)

Education

Bachelor's Degree in Electronic and Communication

Education Details

Bachelor's Degree

Electronic and Communication

Arab Academy for Science, Technology and Maritime Transport, Egypt

C / Good / 65 - 75%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port Said Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

Port Said Language School
2007

Training and Courses

Training/Course Details

Mobile package

Sep 2012

ZTE

N/A

CCNA at YAT
Jul 2016

Training/Course Details

CCNA

Jul 2016

YAT

N/A

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Last update was today

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Profile Skills and Keywords

ArabicCCNAChannel ITCommunicatorConfiguration And Change EngineerElectronic And CommunicationEnglishEricssonFront OfficeGSMHard WorkerLeaderMac OSMicrosoft OfficeMicrosoft WindowsMobileMobile PackageNetworksSocialTeam PlayerTelecommunicationTelecommunicationsVAS Engineer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

3-5 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

3-5 years

GSM

GSM

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

mobile

mobile

: Advanced

: Extreme - I love it!

:

3-5 years

telecommunication

telecommunication

: Advanced

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Social, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-nabil-51787994?trk=nav_responsive_tab_profile

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