Analyn Omamalin Cabintoy

Project Manager/Scrum MasterFull Time

• Job Details: Applies different and appropriate applications to properly monitor the project (JIRA, MS Project.Gantt Chart, Visio, Daily status/scrum method, Youtrack, Basecamp etc.)  Planning and project monitoring  Managing project risks, including the development of contingency plans  In constant communication with the client, management to make sure that there are no issues that are overlooked especially impediments from the team in proceeding with the project  Monitoring overall progress and use of resources, initiating corrective action where necessary  Reporting through agreed lines on project progress through highlight reports and end-stage assessments  Maintaining an awareness of potential inter dependencies with other projects and their impact  Conducting a project evaluation review to assess how well the project was managed  Preparing any items to be done as well as recommendations  Liaise with clients to ensure that the project is progressing per agreed timelines and standards  Sends a weekly timesheet to clients

Business Analyst / Quality AssuranceFull Time

• Job Details:  Responsible for extracting data/alert reports in SAP Business Objects  Responsible for identifying trends in OMU error reports and presenting findings to Operations support team agents  Interact directly with Operational support team to document potential automation candidate  Immerse with involved Operational Support Team once the potential automation is identified.  Responsible for writing, designing and submitting requirements for automation along with OST  Requests approval of the Alert Automation Request Document from all the involved Operational Support Teams  Responsible for assisting the OST in performing UAT for alerts that have been automated in Pre-production to Production site along with all the sign off needed.  Responsible for the performance review, measurement and benefit realization after alerts have been automated and deployed to production.  Send monthly newsletter to all Operational Support Teams.  Responsible for creating Siebel tickets request for alerts requested for automation  Responsible for continuous communication with OST, Project Managers and Development team to ensure that needed information will be disseminated properly  Responsible for creating and doing presentation to the management team for any milestones for the Operational Orchestration or End to End Project  Extract Siebel tickets per client for analysis and review  Assists backlog Siebel ticket review for specific customer support teams

IT HelpdeskFull Time

• Job Details: Handles the overall operations of the satellite office of Information Technology Services at the University Library  Handles and answers email queries, university announcements etc.  Facilitates the online archiving of all announcements sent through emails  Answer telephone calls (assist users with their problems, gives instructions, answer inquiries, transfer calls)  Release laboratory keys  Accommodates/Assist walk-in clients (assist users with their problems, gives instructions, answer inquiries)  Creates Service Management Request  Activate accounts of faculties via my LaSalle portal  Deactivate/expire accounts of faculties and students via my LaSalle portal  Configure wi-fi  Install different programs/applications through remote desktop or at the location/office itself  Answer different technical queries regarding computer problems & Connections  Receives Service Request Forms Logs Service Request Form  Logs Service Request Form  Forward/process SRF  Creates Service Maintenance Request for Service Request Form  Return accomplished SRF to User for evaluation  Creates SMR for bun in and set up  Releases University email announcements  Answers email IT related queries  Allows the borrowing of laptops, projectors and peripherals  Checks functionalities of laptop/s, projectors including it are for off campus use  Replies to online problem report or for any technical and non-technical concerns of students, employees or administration