Basic Info

Ahmed Yousry

13 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Sales Effectiveness Project Leader at FedEx Egypt

Experience Details

Sales Effectiveness Project Leader

Sales/Retail, Marketing/PR/Advertising

Manager

Responsible for the planning, managing & delivering of the company’s official website, online shipment website and CRM (Salesforce.com) including some strategic & operational responsibilities like setting up the system, data migration, design authority for all processes from marketing campaign until quotation & integration with legacy systems.


Company Details

FedEx Egypt (multinational)

Cairo, Egypt

501-1000 employees

Package/Freight Delivery

www.fedex.com/eg

Apr 2015 to present (1 year 8 months)
Salesforce Consultant at FedEx Express

Experience Details

Salesforce Consultant

Logistics/Supply Chain

Manager

•Responsible for guiding the company stakeholders to realize their visions for CRM, leading them through workshops, and defining solutions that meet both near- and long-term objectives.
•Translating business requirements to functional requirements and future state business processes, which are passed to Salesforce Developer


Company Details

FedEx Express (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

www.egyptexpress.com.eg

Nov 2015 to present (1 year 1 month)
Salesforce Consultant at FedEx Express

Experience Details

Salesforce Consultant

IT/Software Development

Manager

Essential duties & responsibilities:
Responsible for guiding the company stakeholders to realize their visions for CRM, leading them through workshops, and defining solutions that meet both near- and long-term objectives.
Translating business requirements to functional requirements and future state business processes, which are passed to Salesforce Developer.


Company Details

FedEx Express

Cairo, Egypt

501-1000 employees

Retail

N/A

Nov 2015 to present (1 year 1 month)
IT Project Manager at Al Motahida Education Group

Experience Details

IT Project Manager

Project/Program Management

Manager

Responsible for planning, managing & delivering of the Education & Multimedia projects to customers in different locations like (Egypt, UAE, Qatar, Bahrain and Jordan).


Company Details

Al Motahida Education Group

Mokattam, Cairo, Egypt

501-1000 employees

Education

www.almotahidaeducation.com

Nov 2014 to Apr 2015 (5 months)
Group CRM Project Manager at Mantrac Group

Experience Details

Group CRM Project Manager

Project/Program Management

Manager

*Responsible for the planning, managing and delivering of the CRM and Marketing projects.
*Assisting with the design, development, implementation, analysis of Salesforce.com


Company Details

Mantrac Group (multinational)

Cairo, Egypt

More than 1000 employees

Retail, Wholesale Trade

www.mantracgroup.com

Nov 2013 to Nov 2014 (1 year)
Group Call Center Project Manager at Mantrac Group

Experience Details

Group Call Center Project Manager

Customer Service/Support, Project/Program Management

Manager

*Responsible for planning, managing and delivering the company’s IVR & Call Center infrastructure projects in Egypt and Russia branches.


Company Details

Mantrac Group (multinational)

Cairo, Egypt

More than 1000 employees

Wholesale Trade

www.mantracgroup.com

Nov 2013 to Nov 2014 (1 year)
Group Senior Sales Effectiveness Analyst at Mantrac Group

Experience Details

Group Senior Sales Effectiveness Analyst

IT/Software Development

Experienced (Non-Manager)

*Member of the Project Management Team responsible for the design, development,implementation and analysis of Salesforce.com for 800 users in 11 countries.
*Handling the business support, security administration & user training of Salesforce.com.
*Coordinating on-going customer service monitoring surveys: data collection, data analysis, and
developing and distributing monthly reports/ Sales incentive program.


Company Details

Mantrac Group (multinational)

Cairo, Egypt

More than 1000 employees

Wholesale Trade

www.mantracgroup.com

Oct 2009 to Oct 2011 (2 years)
IT Helpdesk Support Engineer at Mantrac Group

Experience Details

IT Helpdesk Support Engineer

Customer Service/Support, Installation/Maintenance/Repair

Experienced (Non-Manager)

•Primary responsibility is to maintain the HelpDesk operation, user support by receiving requests for assistance or problem reports from users, performing an initial analysis using the tracking system and direct the request or problem to the most appropriate support area (e.g. specialist, support organization) and follow up with the users to ensure that requests or problem reports have been satisfactorily handled.


Company Details

Mantrac Group

Cairo, Egypt

More than 1000 employees

Wholesale Trade

www.mantracgroup.com

Jul 2006 to Oct 2009 (3 years 3 months)
Technical Call Center Support Engineer at TEData

Experience Details

Technical Call Center Support Engineer

Customer Service/Support

Entry Level

•Dealing with customers’ requests in installing, configuring ADSL routers and troubleshooting
•Handling complaints tactfully, calmly and politely.
•Ability to work on 24x7 shift basis and to handle a multi task job.
•Experience on CISCO Routers and Switches & ADSL Routers.


Company Details

TEData

Cairo, Egypt

101-500 employees

Telecommunications

www.tedata.net

Jul 2005 to Jul 2006 (1 year)
Field Hardware and Network Engineer at Misr 2000

Experience Details

Field Hardware and Network Engineer

Engineering - Telecom/Technology, Installation/Maintenance/Repair

Entry Level

•Site Survey.
•Pre-Sales Network Design.
•Installation Services and Services Agreement follow-up.
•Setup and Install Hardware / Software for Multi-Vendor environment.


Company Details

Misr 2000

Cairo, Egypt

11-50 employees

Telecommunications

www.misr2000.net

Jul 2003 to Jul 2005 (2 years)

Achievements


•Managing the first dedicated portal for the sale and purchase of machinery and construction equipment in Egypt (2015)


•Implementation of Salesforce.com (CRM system) in Mantrac Group Co. (2012)


•Building Call Center for Mantrac Group Co. in Egypt & Russia branches (2012)
•Implementation of a Customer Satisfaction Survey system in Mantrac Group Co. (2011)


•Implementation of in-house CRM system in Mantrac Group Co. (2011)


•Launching new IVR system for Mantrac Group Co. in Egypt branch (2009)


•Building the Network infrastructure of Mercedes Benz factory located in Egypt (2004)


I love travelling very much to meet new people, visit new places and know more about different cultures. I visited the following countries: USA / Russia / Italy / France / Spain / Turkey / Brazil / China / Thailand / Jordan / Lebanon / Syria / Iraq

Education

BSc in Computer Science & Management Technology in Computers

Education Details

BSc in Computer Science & Management Technology

Computers

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
1997 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sun Rise English Private School

Egypt

1997

B / Very Good / 75 - 85%

N/A

Sun Rise English Private School
1997

Certifications

TOEFL
Mar 2013

Certificate details

TOEFL

Mar 2013

563 out of 600

N/A

N/A

Cairo University

N/A

PMP
Jul 2013

Certificate details

PMP

Jul 2013

N/A

http://www.pmi.org

1649071

PMI

N/A

Training and Courses

Training/Course Details

Project Management

Nov 2012

RITI

General Management Skills (6 Hours) • Project Management Process Groups (3 Hours) • Project Scope Management (6 Hours) • Project Time Management (12 Hours) • Project Cost Management (6 Hours) • Project Human Resources Management (6 Hours) • Project Quality Management (6 Hours) • Project Risk Management (9 Hours) • Project Communication Management (3 Hours) • Project Procurement Management (9 Hours) • Project Integration Management (6 Hours) • Professional Responsibility (3 Hours) • Microsoft Project (12 Hours)

Training/Course Details

Microsoft MCSA & MCSE 2003

Sep 2007

New Horizons

Microsoft MCSA & MCSE 2003

Training/Course Details

CISCO CCNA & CCNP

Apr 2005

NTI (National Technology Institute)

CISCO CCNA & CCNP

Training/Course Details

Oracle DBA 9i

Mar 2003

Vision

Oracle DBA 9i

Training/Course Details

Technical Support Track

Nov 2003

IBM

IBM Technical Support Track

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

American MoviesAnalyticalArabicBridge GameBusiness AnalysisBusiness DevelopmentBusiness PlanningCISCO CCNA & CCNPCRMCall CentersComputersCustomer ServiceEducationEnglishFedEx EgyptFedEx ExpressField Hardware And Network EngineerFreight DeliveryGroup CRM Project ManagerGroup Call Center Project ManagerGroup Senior Sales Effectiveness AnalystHandles StressITIT Helpdesk Support EngineerIT Project ManagerInstallationInternet ResearchInternet SearchLeaderLogisticsLogistics And Supply ChainMaintenanceMantrac GroupMarketingMicrosoft MCSA & MCSE 2003Microsoft OfficeOracle DBA 9iPMPPackagePlannerProgram ManagementProjectProject ManagementRepairRetailSalesSales Effectiveness Project LeaderSales Force.comSalesforce ConsultantSocialSoftware DevelopmentSportsSupportSystem AdministrationTOEFLTeam LeadershipTechnical Call Center Support EngineerTechnical Support TrackTelecommunicationsTransportationTravellingTroubleshootingWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

5-7 years

Sales Force.com

Sales Force.com

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

More than 7 years

Business Analysis

Business Analysis

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

CRM

CRM

: Expert

: High

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Call Centers

Call Centers

: Expert

: High

:

More than 7 years

Business Analysis

Business Analysis

: Advanced

: High

:

3-5 years

Project Management

Project Management

: Advanced

: High

:

3-5 years

Troubleshooting

Troubleshooting

: Advanced

: High

:

More than 7 years

Team Leadership

Team Leadership

: Advanced

: High

:

3-5 years

System Administration

System Administration

: Advanced

: Medium

:

5-7 years

Key Skills

Analytical, Leader, Planner, Social, Handles Stress

Online Presence

eg.linkedin.com/pub/ahmed-yousry-pmp/35/17b/3ab/

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