Basic Info

Alaa Saleh

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Business Development Manager at PAYFORT an Amazon company

Experience Details

Business Development Manager

Business Development

Manager

- Developing creative pitches and propositions aimed at specific industry sectors.
- Responsible on engaging and handling new leads for Small and medium-sized enterprises (SMEs) and Key enterprises.
- Using integrated pipeline systems to establish connection with potential companies across the GCC and Middle East region.
- Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
- Working closely and attending weekly meetings with Commercial and Marketing teams to update information, discuss any issues and ensure achieving sales objectives.


Company Details

PAYFORT an Amazon company (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce, Market Research

www.payfort.com

Nov 2016 to present (1 year 2 months)
Senior Contact Center Supervisor at Teleperformance

Experience Details

Senior Contact Center Supervisor

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

 Alerting airlines with planned/unplanned global incidents that require attention or maintenance.
 Handling airline inquiries and requests (flight investigations, change of price plans).
 Fleet analysis through a daily report (aircraft movement data-height -flight phases)
 Investigating Aircraft events and monitoring live feeds to insure stability of Inmarsat satellite and GSM/Wi-Fi service efficiency.
 Responsible of customer complaints and resolving the issue with high level of effectiveness through emails.


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Airlines/Aviation, Consumer Services

http://sitaonair-stage.specialistuk.com/

Jan 2014 to Oct 2016 (2 years 9 months)
Store Manager at Al Hokier Group Egypt- MANGO

Experience Details

Store Manager

Fashion

Manager

Completes store operational requirements by scheduling and assigning employees; following up on work results.
 Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
 Identifies current and future customer requirements (Ordering).
 Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.


Company Details

Al Hokier Group Egypt- MANGO

Cairo, Egypt

More than 1000 employees

Retail

http://www.fawazalhokairfashion.com/

Sep 2011 to Dec 2013 (2 years 3 months)
Technical Complaint Handling Specialist at The Egyptian Company for Mobile Services “MOBINIL”

Experience Details

Technical Complaint Handling Specialist

Customer Service/Support, Administration

Experienced (Non-Manager)

 Properly handle & solve customers’ technical complaints related to 3G, Data & handsets settings, whether via phone or written via e-mail or letters.
 Coordinate with other concerned departments to ensure timely customers’ technical Complaints resolution.
 Communicate actively with other departments such as Marketing, technology & National Sales.
 Contribute to the development, definition and implementation of quality & standards.
 Communicate & report to the team members on all operational issues.
 Answer inquiries & work closely with Technology development.


Company Details

The Egyptian Company for Mobile Services “MOBINIL”

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/en/

Aug 2007 to Jun 2011 (3 years 10 months)
Telesales Team Leader at Ameco-tech

Experience Details

Telesales Team Leader

Sales/Retail

Manager

 Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales.
 Ensure proper documentation in the information system in due time and check through them for accuracy.
 Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
 Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
 Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.


Company Details

Ameco-tech

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Aug 2006 to May 2007 (9 months)

Education

Bachelor of Information Systems, English Section in 6

Education Details

Bachelor of Information Systems, English Section

6

New Cairo Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

New Cairo Academy
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sunrise Language Schools

Egypt

2002

B / Very Good / 75 - 85%

N/A

Sunrise Language Schools
2002
Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAirlinesArabicAviationBusinessBusiness DevelopmentBusiness Development ManagerConsumer ServicesCustomer ServiceDrawingE-commerceEnglishFashionFlexibleFrenchGPSGSMGoing To The GYMHard WorkerITInternetLeaderLogo DesignMarket ResearchMicrosoft OfficeMusicPAYFORT An Amazon CompanyProblem SolverReporting, AnalysisRetailSalesSenior Contact Center SupervisorSoftware DevelopmentStore ManagerSupportTeam PlayerTechnial SupportTechnical Complaint Handling SpecialistTelecommunicationsTelesales Team LeaderTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

GSM

GSM

: Expert

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

logo Design

logo Design

: Advanced

: Medium

:

Less than 1 year

GPS

GPS

: Intermediate

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Medium

:

5-7 years

Fashion

Fashion

: Expert

: Medium

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Technial support

Technial support

: Advanced

: High

:

3-5 years

Reporting, Analysis

Reporting, Analysis

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

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