Basic Info

Alaa Saleh

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Contact Center Representative at Teleperformance

Experience Details

Senior Contact Center Representative

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

 Alerting airlines with planned/unplanned global incidents that require attention or maintenance.
 Handling airline inquiries and requests (flight investigations, change of price plans).
 Fleet analysis through a daily report (aircraft movement data-height -flight phases)
 Investigating Aircraft events and monitoring live feeds to insure stability of Inmarsat satellite and GSM/Wi-Fi service efficiency.
 Responsible of customer complaints and resolving the issue with high level of effectiveness through emails.


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Airlines/Aviation, Consumer Services

http://sitaonair-stage.specialistuk.com/

Jan 2014 to present (2 years 11 months)
Store Manager at Al Hokier Group Egypt- MANGO

Experience Details

Store Manager

Fashion

Manager

Completes store operational requirements by scheduling and assigning employees; following up on work results.
 Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
 Identifies current and future customer requirements (Ordering).
 Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.


Company Details

Al Hokier Group Egypt- MANGO

Cairo, Egypt

More than 1000 employees

Retail

http://www.fawazalhokairfashion.com/

Sep 2011 to Dec 2013 (2 years 3 months)
Technical Complaint Handling Specialist at The Egyptian Company for Mobile Services “MOBINIL”

Experience Details

Technical Complaint Handling Specialist

Customer Service/Support, Administration

Experienced (Non-Manager)

 Properly handle & solve customers’ technical complaints related to 3G, Data & handsets settings, whether via phone or written via e-mail or letters.
 Coordinate with other concerned departments to ensure timely customers’ technical Complaints resolution.
 Communicate actively with other departments such as Marketing, technology & National Sales.
 Contribute to the development, definition and implementation of quality & standards.
 Communicate & report to the team members on all operational issues.
 Answer inquiries & work closely with Technology development.


Company Details

The Egyptian Company for Mobile Services “MOBINIL”

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/en/

Aug 2007 to Jun 2011 (3 years 10 months)
Telesales Team Leader at Ameco-tech

Experience Details

Telesales Team Leader

Sales/Retail

Manager

 Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales.
 Ensure proper documentation in the information system in due time and check through them for accuracy.
 Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
 Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
 Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.


Company Details

Ameco-tech

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Aug 2006 to May 2007 (9 months)

Education

Bachelor of Information Systems, English Section in 6

Education Details

Bachelor of Information Systems, English Section

6

New Cairo Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

New Cairo Academy
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sunrise Language Schools

Egypt

2002

B / Very Good / 75 - 85%

N/A

Sunrise Language Schools
2002
This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAirlinesArabicAviationBusiness DevelopmentConsumer ServicesCustomer ServiceDrawingEnglishFashionFlexibleFrenchGPSGSMGoing To The GYMHard WorkerITLeaderLogo DesignMicrosoft OfficeMusicProblem SolverReporting, AnalysisRetailSalesSenior Contact Center RepresentativeSoftware DevelopmentStore ManagerSupportTeam PlayerTechnial SupportTechnical Complaint Handling SpecialistTelecommunicationsTelesales Team LeaderTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

GSM

GSM

: Expert

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

logo Design

logo Design

: Advanced

: Medium

:

Less than 1 year

GPS

GPS

: Intermediate

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Medium

:

5-7 years

Fashion

Fashion

: Expert

: Medium

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Technial support

Technial support

: Advanced

: High

:

3-5 years

Reporting, Analysis

Reporting, Analysis

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.facebook.com/yalabeena

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