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Amr Youssef Darwish

Client Engagement ; Business Analysis Manager; Systems Analysis Manager

Obour City, Cairo, Egypt

Work Experience

  • Principal ConsultantFull Time

    International Turnkey Systems

    Jan 2022 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Participating and leading projects’ implementation onsite with providing proper functional consultation services for both traditional & digital banking. • Providing information, advice, guidance and updates throughout the project life-cycle in order to assist management to mitigate risks and increase the likelihood of project success. • Liaising with the clients to analyze, determine, and document the customer’s business requirements, procedures, policies, and the projects’ scope to optimize the use of technology to align with business strategies. • Ensuring and monitoring the delivery of the solution to customers according to the defined requirements. • Managing quality assurance and UAT for all projects. • Managing other vendors’ relationships throughout the software and process lifecycles. • Providing functional training courses to customers’ staff onsite. • Providing technical support to Account Managers throughout the sales cycle to drive opportunities. • Managing, developing, and maintaining strong, successful relationships with sales teams and key end-user customers for continued business growth. • Participating in product evaluation and set the direction, strategy, and road map for company’s products.
  • General Manager, Systems Requirements AnalysisFull Time

    Egypt Post

    Mar 2020 - Jan 2022 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Involved in all projects under “Egypt Post” strategy for Digital Transformation. • Responsible of overseeing all aspects of organizing and managing the software implementation of all digital applications. • Provide ongoing strategic and operational guidance to support new business activities and existing client relationships. • Responsible of analyzing the “Pipeline” systems that will be implemented at “Egypt Post” different sectors to ensure those systems match actual requirements. • Participating in reviewing projects’ “SOW” and contractual agreements with vendors having new business with “Egypt Post”. • Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval. • Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent • Conducting regular reviews of systems and generating reports on efficiencies and improvement areas. Current Engagements: -[IVR]: Leading the process of gathering the requirements of “Egypt Post” new phone banking system providing new financial self-services and assisting in UAT/Go-Live preparation. - [E-Payment]: Leading the process of enhancing the official “Egypt Post” mobile application by applying the CBE rules for e-wallets. -[Remittances]: Leading the process of enhancing the instant remittances’ processes by availing them through digital channels (Mobile, IVR & ITM). - [SPO]: Participating in defining the new processes of implementing smart post offices having new ITM’s into action. - [BPM]: Leading multiple projects of automating the internal processes and minimizing paperwork within “Egypt Post” different sectors. - [AML]: Leading the process of applying CBE rules on reporting suspicious customers to the AML unit at CBE.
  • Principal ConsultantFull Time

    International Turnkey Systems - ITS

    Jul 2008 - Mar 2020 -11 yrs, 8 months

    Egypt , Cairo

    • Job Details:Responsibilities: • Participated and led projects implementation onsite with providing proper functional consultation services for both traditional & digital banking. • Provided information, advice, guidance and updates throughout the project life-cycle in order to assist management to mitigate risks and increase the likelihood of project success. • Liaised with the clients to analyze, determine, and document the customer’s business requirements, procedures, policies, and the projects’ scope to optimize the use of technology to align with business strategies. • Designed, configured, implemented, and maintained applications, products, custom screens, and workflows to align with strategic visions and application functionality. • Ensured and monitored the delivery of the solution to customers according to the defined requirements. • Managed quality assurance and UAT for all projects. • Managed other vendors’ relationships throughout the software and process lifecycles. • Provided functional training courses to customers’ staff onsite. • Provided technical support to Account Managers throughout the sales cycle to drive opportunities. • Conducted “Pre-Sales” demos and presentations onsite/teleconference. • Supported/Assisted in “Pre-Sales” tasks by responding to Request for Proposals (RFP’s) and Request for Information (RFI). • Managed, developed and maintained strong, successful relationships with sales teams and key end-user customers for continued business growth. • Performed Proof of Concepts with prospective partners and customers. • Participated in product evaluation and set the direction, strategy and road map for company’s products. • Assisted in consolidating projects’ expenses. • Participated in recruitment and development of new functional specialists/consultants. • Led and mentored functional specialists/consultants to achieve assigned tasks.
  • Education

    • BSc of Commerce & Business Administration in Accounting

      Helwan University

      Jan 1997 - Jan 2002 - 5 yr

    • High School - Thanaweya Amma

      Tabary Al Hegaz

      Jan 1996 

    Achievements

    I had participated in implementing "Core banking applications" in many countries, starting from Far-east in Philippines to some countries in Africa then in the Caribbean zone. All successful projects are mentioned in my CV.

    Skills

    • Project Implementation
    • requirement analysis
    • Consultation
    • Business Analysis
    • Training of Trainers
    • UAT
    • Banking
    • Service Delivery
    • Pre-Sales
    • Microsoft Office
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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • ITIL

      2016
    • PMP

      Horizon·2014
    • CBAP

      AmCham Egypt·2013
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