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Amr Youssef Darwish

Client Engagement ; Business Analysis Manager; Systems Analysis Manager

Obour City, Cairo, Egypt

Work Experience

  • Senior Support AnalystFull Time

    Sphere IT

    Jun 2024 - Present -2 yrs, 4 months

    • Job Details:Consultant, Application Support at Commercial Bank of Dubai

  • Principal ConsultantFull Time

    International Turnkey Systems - ITS

    Jan 2022 - Jun 2024 -2 yrs, 5 months

    • General Manager, Systems Requirements AnalysisFull Time

      Egypt Post

      Mar 2020 - Jan 2022 -1 yr, 10 months

      • Job Details:- Involved in all projects under “Egypt Post” strategy for Digital Transformation. - Responsible of overseeing all aspects of organizing and managing the software implementation of all digital applications. - Provide ongoing strategic and operational guidance to support new business activities and existing client relationships. - Responsible of analyzing the “Pipeline” systems that will be implemented at “Egypt Post” different sectors to ensure those systems match actual requirements. - Participating in reviewing projects’ “SOW” and contractual agreements with vendors having new business with “Egypt Post”. - Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval. - Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent - Conducting regular reviews of systems and generating reports on efficiencies and improvement areas. Current Engagements: -[IVR]: Leading the process of gathering the requirements of “Egypt Post” new phone banking system providing new financial self-services and assisting in UAT/Go-Live preparation. - [E-Payment]: Leading the process of enhancing the official “Egypt Post” mobile application by applying the CBE rules for e-wallets. -[Remittances]: Leading the process of enhancing the instant remittances’ processes by availing them through digital channels (Mobile, IVR & ITM). - [SPO]: Participating in defining the new processes of implementing smart post offices having new ITM’s into action. - [BPM]: Leading multiple projects of automating the internal processes and minimizing paperwork within “Egypt Post” different sectors. - [AML]: Leading the process of applying CBE rules on reporting suspicious customers to the AML unit at CBE.

    • Principal ConsultantFull Time

      International Turnkey Systems - ITS

      Aug 2018 - Mar 2020 -1 yr, 7 months

      • Job Details:Responsibilities: • Participated and led projects implementation onsite with providing proper functional consultation services for both traditional & digital banking. • Provided information, advice, guidance and updates throughout the project life-cycle in order to assist management to mitigate risks and increase the likelihood of project success. • Liaised with the clients to analyze, determine, and document the customer’s business requirements, procedures, policies, and the projects’ scope to optimize the use of technology to align with business strategies. • Designed, configured, implemented, and maintained applications, products, custom screens, and workflows to align with strategic visions and application functionality. • Ensured and monitored the delivery of the solution to customers according to the defined requirements. • Managed quality assurance and UAT for all projects. • Managed other vendors’ relationships throughout the software and process lifecycles. • Provided functional training courses to customers’ staff onsite. • Provided technical support to Account Managers throughout the sales cycle to drive opportunities. • Conducted “Pre-Sales” demos and presentations onsite/teleconference. • Supported/Assisted in “Pre-Sales” tasks by responding to Request for Proposals (RFP’s) and Request for Information (RFI). • Managed, developed and maintained strong, successful relationships with sales teams and key end-user customers for continued business growth. • Performed Proof of Concepts with prospective partners and customers. • Participated in product evaluation and set the direction, strategy and road map for company’s products. • Assisted in consolidating projects’ expenses. • Participated in recruitment and development of new functional specialists/consultants. • Led and mentored functional specialists/consultants to achieve assigned tasks.

      • Education

      • BSc of Commerce & Business Administration in Accounting

        Helwan University

        Jan 1997 - Jan 2002 - 5 yr

      • High School - Thanaweya Amma

        Tabary Al Hegaz

        Jan 1996 

      Achievements

      I had participated in implementing "Core banking applications" in many countries, starting from Far-east in Philippines to some countries in Africa then in the Caribbean zone. All successful projects are mentioned in my CV.

      Skills

      • it business analysis
      • Document Analysis
      • Root Cause Analysis
      • Business Applications
      • RCA
      • Institutional Banking
      • Conflict Resolution
      • Workshops
      • Technical Specs
      • Business Knowledge
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      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • ITIL

        2016

      • PMP

        Horizon·2014

      • CBAP

        AmCham Egypt·2013
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