Amr Abdelhameed Abdelrahman

ITSM

Cairo, Egypt

desktop support
Technical Support
SCCM
VoIP
Service Management

Work Experience

Infrastructure Support Manager at D-ploy
Oct 2019 to present · 1 Year 3 Months
IT Service Desk Supervisor at Trans Business For Trading & Distribution
Jun 2018 to Jun 2019 · 1 Year
Senior IT Support Engineer at Centro Global Solutions
Jan 2015 to Jun 2018 · 3 Years 5 Months
IT Support Engineer at Centro Global Solutions
May 2013 to Dec 2014 · 1 Year 7 Months

Education

College Diploma in Information Systems
Sadat Academy for Management Sciences (SAMS) - Egypt 2010 to 2012 · 2 Years
BSc. in Management Information Systems
Higher Institute of Computer Science and Management Technology, Sohag, Egypt - Egypt 2002 to 2006 · 4 Years
High School - Thanaweya Amma
Sohag Military school - Egypt 2001

Achievments

Designing unique graduation project which is successfully ran before the deadline.

Skills
Tools and Fields of Expertise

desktop support
Technical Support
SCCM
VoIP
Service Management
Budgeting
ITIL
Microsoft Hyper-V
Windows Server
ITSM
MDM
Team management
System Administration

Languages

Arabic
Fluent
English
Advanced

Training & Certifications

ITIL Intermediate Service Operations
Eduology Egypt · 2018
Prince 2 Practitioner
British Institute for ITSM studies · 2017
ITIL Foundation
AXELOS Global Best Practice · 2017
ITIL Practitioner
Self Study · 2017
pfSense Supplementals
Online Courses &Self-Study · 2017
pfSense Fundamentals and Advanced Application
Online Courses & Self-Study · 2017
MCITP
Microsoft · 2012

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