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Amr Abdelhameed Abdelrahman

ITSM

Cairo, Egypt
  • desktop support
  • Technical Support
  • SCCM
  • VoIP
  • Service Management

Work Experience

  • Infrastructure Support Manager at D-ploy

    Oct 2019 to present · 1 Year 3 Months
  • IT Service Desk Supervisor at Trans Business For Trading & Distribution

    Jun 2018 to Jun 2019 · 1 Year
  • Senior IT Support Engineer at Centro Global Solutions

    Jan 2015 to Jun 2018 · 3 Years 5 Months
  • IT Support Engineer at Centro Global Solutions

    May 2013 to Dec 2014 · 1 Year 7 Months

Education

  • College Diploma in Information Systems

    Sadat Academy for Management Sciences (SAMS) - Egypt 2010 to 2012 · 2 Years
  • BSc. in Management Information Systems

    Higher Institute of Computer Science and Management Technology, Sohag, Egypt - Egypt 2002 to 2006 · 4 Years
  • High School - Thanaweya Amma

    Sohag Military school - Egypt 2001

Achievments

Designing unique graduation project which is successfully ran before the deadline.

Skills
Tools and Fields of Expertise

  • desktop support
  • Technical Support
  • SCCM
  • VoIP
  • Service Management
  • Budgeting
  • ITIL
  • Microsoft Hyper-V
  • Windows Server
  • ITSM
  • MDM
  • Team management
  • System Administration

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • ITIL Intermediate Service Operations

    Eduology Egypt · 2018
  • Prince 2 Practitioner

    British Institute for ITSM studies · 2017
  • ITIL Foundation

    AXELOS Global Best Practice · 2017
  • ITIL Practitioner

    Self Study · 2017
  • pfSense Supplementals

    Online Courses &Self-Study · 2017
  • pfSense Fundamentals and Advanced Application

    Online Courses & Self-Study · 2017
  • MCITP

    Microsoft · 2012
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