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Amr Nasr Tammam

Salesforce Developer at IQVIA

Sheikh Zayed, Giza, Egypt

Work Experience

  • Salesforce DeveloperFull Time

    IQVIA

    Jun 2021 - Present -4 yrs, 1 month

    Egypt , Cairo

    • Job Details:•Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements. •Application development, including basic Lightning pages, Lightning Web Components. •Assist with each release cycle to implement and deploy new/updates to existing applications and code. •Testing (unit and systems) and debugging. •Striving towards coding best practices and data quality. •Contributing to technical documentation. •Supporting the Salesforce Administrator on occasion. •Write reports on application programs based on data analysis, outlining areas that need improvement and creating suggestions to streamline application software functions.

  • Business Application Support SpecialistFull Time

    Dawi Clinics

    Jun 2020 - Jun 2021 -1 yr

    Egypt , Cairo

    • Job Details:• Manage and troubleshoot existing software applications and programs. • Understand users' needs and requirements. • Constantly recommend solutions for improvement. • Develop detailed business plans. • Provide mentoring and support to department colleagues as necessary. • Finding and implementing solutions to existing and potential problems. • Provide live technical support to users using application programs. • Creates training materials and gives verbal training instructions to end users and other staff members, advising them on the best ways to use applications and software to meet their desired goals and complete tasks. • Write reports on application programs based on data analysis, outlining areas that need improvement and creating suggestions to streamline application software functions.

    • Cellopack for Packaging Industries

    • Application Support EngineerFull Time

      Jan 2018 - Mar 2020 -2 yrs, 2 months

      Egypt , Giza

      • Job Details:Provide technology strategy planning. Integrate information technologies into the company for optimal effectiveness. Understand current and future business goals and ongoing IT issues to ensure business success. Develop a renewal and upgrade schedule for company software programs. Ensure that employees are following computer use policies, information security and privacy. Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Requirements Definition & Analysis.

    • It specialistFull Time

      Jan 2017 - Jan 2018 -1 yr

      Egypt , Giza

      • Job Details:24/7 Support. Tracking of system functionality. Responsibility to be informed of all the internal and external organization data. Installing new software and hardware components. Regularly evaluating our IT systems to ensure they meet the necessary demands. Assisting with network administration tasks. Ensuring data storage is safe and secure. Resolving all issues coworkers have with their IT systems and software. Educating coworkers about network security and best practices for computer usage.

    • It Help DeskFull Time

      Apr 2016 - Jan 2017 -9 months

      Egypt , Giza

      • Job Details:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Train computer users. Ask questions to determine nature of problem. Install, modify, and repair computer hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Run reports to determine malfunctions that continue to occur.

    Education

    • Bachelor's Degree in Information systems

      Higher Institute for Computer Sciences and Information Systems - 6th of October City

      Jan 2011 - Jan 2014 - 3 yr

    • High School - Thanaweya Amma

      6th October secondary school

      Jan 2010 

    Skills

    • ERP System
    • Salesforce CRM
    • Salesforce Object Query Language
    • Microsoft Office
    • Apex Programming
    • Microsoft Project
    • Business Analysis
    • Microsoft SQL Server
    • Linux
    • Vmware
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    Languages

    • Arabic

      Fluent

    • English

      Advanced
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