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Amr Mahmoud Atya

Software Tester with quality assurance e

Cairo, Egypt
  • Help Desk
  • Software Testing
  • Customer Service
  • ITIL
  • HP QC

Work Experience

  • Software Tester at IBM

    Jun 2016 to present · 4 Years 7 Months
  • IT Quality Assurance at TE Data

    Jul 2015 to Jun 2016 · 11 Months
  • Internet Technical Support at TE Data

    May 2013 to Jun 2015 · 2 Years 1 Month

Education

  • BSc of computer engineering in engineering

    Akhbar El Youm Academy - Egypt 2005 to 2010 · 5 Years

Achievments

Process Management Program • Modifying the current IT processes to be ITIL complied (i.e. Change Request Management Process, Network and Information Security Process, …etc.) • Initiating missing IT processes (i.e. Backup and Storage Process, IT Asset Management, …etc.) IT Audit Program • Responsible for second party audit – KPMG audit against IT general compliance • Participated in first party audit - Internal projects audit against Software Development Process • Participated in third party audit – ISO External audit • Designed full automated dashboard for the audit program using Excel Knowledge Sharing / transfer Program • Delivered KPMG IT General Audit Sessions • Delivered CPDE [Certified Process Design Engineer] sessions

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Skills
Tools and Fields of Expertise

  • Help Desk
  • Software Testing
  • Customer Service
  • ITIL
  • HP QC
  • Seibel

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • MCITP

    IT Gate academy · 2011
  • CCNA

    IT Academy · 2007
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