Basic Info

Amr Sleem

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Teir 2 Agent at Raya Contact Center

Experience Details

Teir 2 Agent

Operations/Management

Experienced (Non-Manager)

Respond to customer requests that have been escalated from Tier 1 support analysts.
Provides level two analysis and customer support for all support areas.
Responsible for thoroughly documenting all service requests, incidents, problems and each customer contact in designated tools. Issue documentation include the issue, updates, next actions and steps taken to resolve or satisfy.
Assists in the identification, evaluation, tailoring and implementation of end user technology.
Possesses strong troubleshooting ability.
Participates in on-call support coverage which includes, nights, weekends, and holidays
Adheres to Company standards and methodology.
Adheres to company confidentiality and security requirements.
Communicates effectively.
Consistently demonstrates a high level of integrity and professionalism.
Resolve customer service issues and skillfully manage complex customer service problems.
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Research, document, escalate cases according to procedure.
Actively participate in job related training.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2016 to present (1 year 1 month)
Technical Support Agent at Raya Contact Center

Experience Details

Technical Support Agent

Operations/Management

Entry Level

Technical support that include troubleshooting.
Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
Identifies the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
Clear communicates reasons for concerns/ issues to the customer and maintains contact.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2015 to Sep 2016 (1 year)
U.S Sales Rep. at Travels Co.

Experience Details

U.S Sales Rep.

Operations/Management

Entry Level

Acquiring new retail and corporate customers to achieve sales objectives
Maintaining relations with existing customers to maximize revenue per client
Follow with operations department to assure meeting customer needs
Provide advice to customers and promote travel solutions
Reports sales activity to the sales manager


Company Details

Travels Co.

Cairo, Egypt

11-50 employees

Outsourcing/Offshoring

N/A

Jan 2015 to Aug 2015 (7 months)

Education

BE in Electrical Engineering

Education Details

BE

Electrical Engineering

Helwan University, Egypt

C / Good / 65 - 75%

Acquiring the knowledge and sk

N/A

Helwan University
2013 - 2019 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om Al-Abtal

Egypt

2013

A / Excellent / 85 -100%

N/A

Om Al-Abtal
2013
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness-orientedC++CommunicatorCustomer-orientedElectrical EngineeringEnglishFlexibleGermanHard WorkerManagementMicrosoft OfficeOffshoringOperationsOutsourcingRaya Contact CenterSpanishTechnical Support AgentTeir 2 AgentU.S Sales Rep.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

C++

C++

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Operations

Operations

: Intermediate

: Medium

:

3-5 years

Key Skills

Business-oriented, Communicator, Hard worker, Customer-oriented, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/amrsleem007/

Like Amr`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Amr's full profile and find more great talent and professionals to join your team.