Amr Shalabi

Operations ManagerFull Time

• Job Details:Since Aug 2012 until May 2014 worked as Operations Manager: • Induct regular meetings with diplomatic missions for strengthen the bond of corporation and entire relationship. • Liaise with diplomatic missions the related process note, defining the company (Standard Operating Procedure) and maintain the strategy of the (Work Instruction Manual) according to mission needs and contract. • Contribute work side – by side with projects and related dept.’s on the project charter of each mission initiation or setup optimizing all adequate resources ensuring a satisfactory roll out of the project on an agreed timelines achieving diplomatic missions and client satisfaction. • Train and communicate to staff (Company standards and polices – standard operating procedure – work instruction manual – Schengen visa knowledge bank – application system and company/ mission updates and weekly meeting with staff discussing improvements achieved, deficiencies and way to improve). • Supervising, controlling and assisting the daily entire flow of operation. • Provide efficient immediate alternative action in case of risks and sudden chaos. • Run daily, monthly, quarter year and annual reports to asses and analyze general statistics visa counts, service level of agreement SLA’s and VAS value added services. • Set a plan under management corporation to improve service level of agreement & value added services if needed. • Audit and maintain the quality of service to missions and applicants using quality methods in terms of delivering creditability, voice of mission surveys and voice of customer survey where it defines the level of service standings and what areas of improvements. • Build project and presentation using “White belt SixSegma” which is a set of techniques of a process improvement. • Interact strongly and very efficiently with IT and system development dept. in case of a hardware issue, application error ect. •Develop and enhance theoretically the application system software through change requests to the development team, review the logic understanding and induct tests on new development ensuring a positive implementation. •Missions served ( Spain – Greece – Canada – Italy – Sweden )

Operations OfficerFull Time

• Job Details:B) Visa officer, Joint Visa Application Center, VFS Global (GCC) LLC, Abu Dhabi, UAE since Nov.2011 till Aug. 2012 • Accept application according to required documents. • Assist applicants with Schengen visa process. • Tally the accounts and submit it to manager • Process the applications received on a designated data entry platform for each mission. • Process the application fee cum report as per received counts. • Process the daily passport balance of the day. • Engaged simultaneously with technical dept in technical hardware/ application software in case of failure. • Review all applications if required to ensure application integrity before it sent to each mission. • Train OJT and temp staff on process and application handling and data entry platform.

 International Travel advisor and representativeFull Time

• Job Details:• Expedia.ca, frequent travelers and loyal customer dept. determining traveler budget and needs then match it with our up-to-date inventory and communicate my advice with each item they pick such as flights in terms of carriers and stop connections, hotels in terms of hotel amenities and star rating and any other activities traveler would request in destination . • Assisting normal travelers and loyal customers in exchanging, cancelling and schedule changes on their standalone flights and combined packages through Sabre. • Consult individual and group bookings considering the most updated weather climate, entertainment, political and economic climates for requested destinations. • Certified from the Travel Industry Council of Ontario, Canada.