Basic Info

Amr Samy

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT ٍSupport Engineer at Equinox

Experience Details

IT ٍSupport Engineer

Administration

Entry Level

• installing and configuring computer hardware operating systems and applications;

• Monitor the network

• Manage the servers running windows server 2012

• Install and configure ( Active Directory , DNS , DHCP,GPO,IIS )

• Adding and remove rolls

• Develop the all infrastructure for more stability

• Manage Lenovo EMC The Backup server

• Manage Cisco Call Manager

• Manage fortigate firewall


Company Details

Equinox (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.equinoxme.com/

Jul 2017 to present (6 months)
IT Help Desk specialist at Suez Cement

Experience Details

IT Help Desk specialist

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Installing, configuring and troubleshooting of computer hardware and operating systems (Windows 7, 8 & 10,)
• Installing and troubleshooting applications and email systems (e.g. MS Office, MS Office 365)
• Managing Active Directory


• Monitor and respond quickly and effectively to requests received through the System center ( Service Manager )


• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Install, test and configure new workstations, peripheral equipment and software
• Troubleshoot and resolve hardware, connection, printer and software issues reported to


Company Details

Suez Cement

Cairo, Egypt

501-1000 employees

Business Services - Other

http://www.suezcement.com.eg/ARA/

May 2016 to Jul 2017 (1 year 2 months)
Technical support Agent (intern) at Raya

Experience Details

Technical support Agent (intern)

Customer Service/Support

Entry Level

Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to Dec 2015 (2 months)
It helpdesk at Medlink

Experience Details

It helpdesk

IT/Software Development

Entry Level

Upgrade and change all servers from windows server 2003 Enterprise edition to Windows

Server 2012 build 3 serves ( DC server ) ( DS server ) ( Exchange Server includes backup )

Backup server Regarding to the windows sever update services and windows deployment

Service… and Reconfigure all users in the Active Directory


Maintained their systems to be up & running.


Company Details

Medlink

Cairo, Egypt

11-50 employees

Insurance

http://medilinkme.com/

Apr 2013 to Apr 2014 (1 year)

Achievements


Tvi Express worked as repeatable sales in the network marketing Field

Education

BS in 1

Education Details

BS

1

Sadat Academy for Management Sciences (SAMS), Egypt

Not specified

N/A

N/A

Sadat Academy for Management Sciences (SAMS)
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

thanwiah askriah

Egypt

2007

B / Very Good / 75 - 85%

N/A

thanwiah askriah
2007

Certifications

CCNA
Feb 2016

Certificate details

CCNA

Feb 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ICDL

Mar 2008

Education Center

N/A

Training/Course Details

English Cource

Jan 2014

Concept

4 levls

Training/Course Details

Acounting

May 2013

المجموعه المحاسبيه

N/A

Jobseeker photo

Profile Skills and Keywords

AcountingAdaptiveAdministrationArabicBusiness Services - OtherCCNACustomer ServiceEnglishEnglish CourceEquinoxFlexibleHard WorkerICDLITIT ?Support EngineerIT Help Desk SpecialistInformation Technology ServicesInnovativeInstallationInsuranceIt HelpdeskMaintenanceMicrosoft OfficeOrganizerPower DirectorProblem SolverRepairSoftware DevelopmentSupportTechnical SupportTechnical Support AgentTelecommunicationsWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

power director

power director

: Beginner

: Medium

:

Less than 1 year

Windows Server 2012

Windows Server 2012

: Beginner

: High

:

Less than 1 year

CCNA

CCNA

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

IT

IT

: Beginner

: Extreme - I love it!

:

1-3 years

Technical support

Technical support

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Innovative

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