Basic Info

Name: Amr Samy

Professional Experience: 1 year

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

IT Help Desk specialist at Suez Cement

Experience Details

Job Title: IT Help Desk specialist

Job Role: Installation/Maintenance/Repair

Career Level: Experienced (Non-Manager)

Job Details: • Installing, configuring and troubleshooting of computer hardware and operating systems (Windows 7, 8 & 10,)
• Installing and troubleshooting applications and email systems (e.g. MS Office, MS Office 365)
• Managing Active Directory

• Monitor and respond quickly and effectively to requests received through the System center ( Service Manager )

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Install, test and configure new workstations, peripheral equipment and software
• Troubleshoot and resolve hardware, connection, printer and software issues reported to

Company Details

Name: Suez Cement

Location: Caito, Egypt

Size: 501-1000 employees

Industries: Business Services - Other

Website: http://www.suezcement.com.eg/ARA/

May 2016 to present (1 year 2 months)

Technical support Agent (intern) at Raya

Experience Details

Job Title: Technical support Agent (intern)

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards

Company Details

Name: Raya

Location: Maadi, Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: N/A

Oct 2015 to Dec 2015 (2 months)

It helpdesk at Medlink

Experience Details

Job Title: It helpdesk

Job Role: IT/Software Development

Career Level: Entry Level

Job Details: Upgrade and change all servers from windows server 2003 Enterprise edition to Windows

Server 2012 build 3 serves ( DC server ) ( DS server ) ( Exchange Server includes backup )

Backup server Regarding to the windows sever update services and windows deployment

Service… and Reconfigure all users in the Active Directory

Maintained their systems to be up & running.

Company Details

Name: Medlink

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Insurance

Website: http://medilinkme.com/

Apr 2013 to Apr 2014 (1 year)

Achievements

See Achievements

Other achievements in school, university, sports, etc...
Tvi Express worked as repeatable sales in the network marketing Field

Education

BS in 1

Sadat Academy for Management Sciences (SAMS)

2007 - 2012

High School - Thanaweya Amma

thanwiah askriah

2007

Training and Courses

ICDL at Education Center

Mar 2008

Training/Course Details

Training Name: ICDL

Date: Mar 2008

Institution: Education Center

Description: N/A

English Cource at Concept

Jan 2014

Training/Course Details

Training Name: English Cource

Date: Jan 2014

Institution: Concept

Description: 4 levls

Acounting at المجموعه المحاسبيه

May 2013

Training/Course Details

Training Name: Acounting

Date: May 2013

Institution: المجموعه المحاسبيه

Description: N/A

This profile is fresh!
Last update 11 days ago.

Self-assesed Skills

Languages

Arabic

Reading: Fluent

Writing: Fluent

Listening: Fluent

Speaking: Fluent

English

Reading: Fluent

Writing: Advanced

Listening: Advanced

Speaking: Intermediate

Tools and Technologies

Microsoft Office

Proficiency: Intermediate

Interest: Medium

Experience:

1-3 years

power director

Proficiency: Beginner

Interest: Medium

Experience:

Less than 1 year

Windows Server 2012

Proficiency: Beginner

Interest: High

Experience:

Less than 1 year

CCNA

Proficiency: Beginner

Interest: Medium

Experience:

Less than 1 year

Fields of Expertise

IT

Proficiency: Beginner

Interest: Extreme - I love it!

Experience:

1-3 years

Technical support

Proficiency: Little knowledge

Interest: Little

Experience:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Innovative

Basic Info

Work Experience

Experience Details

Company Details

Experience Details

Company Details

Experience Details

Company Details

Achievements

Education

Education Details

High School Details

Training and Courses

Training/Course Details

Training/Course Details

Training/Course Details

Self-assesed Skills

Languages

Arabic

English

Tools and Technologies

Microsoft Office

power director

Windows Server 2012

CCNA

Fields of Expertise

IT

Technical support

Key Skills

Online Presence

Basic Info

Work Experience

Experience Details

Company Details

Experience Details

Company Details

Experience Details

Company Details

Achievements

Education

Education Details

High School Details

Training and Courses

Training/Course Details

Training/Course Details

Training/Course Details

Profile Skills and Keywords

Self-assesed Skills

Languages

Arabic

English

Tools and Technologies

Microsoft Office

power director

Windows Server 2012

CCNA

Fields of Expertise

IT

Technical support

Key Skills

Online Presence