Basic Info

Amr Mohammed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. System Admin at Amiral Management Corporation

Experience Details

Sr. System Admin

IT/Software Development

Experienced (Non-Manager)

• Configuring routers and switches
• Administrating and installing ISA
• Assisting in network and infrastructure configuration
• Troubleshooting and resolving system related inquiries and difficulties

Projects:
1. Egyptian Maritime Data bank ( Maritime Transport Sector )
Microsoft Platform & Infrastructures
Windows Server 2012
Windows Server 2008 R2
Exchange Server 2013
Ms Exchange (2007 & 2010 & 2013 ) Manage High availability, Disaster recovery , Troubleshoot)
Ms system center configuration Manager 2007
Ms Firewall ( forefront TMG 2010, ISA 2006 )
Ms Active Directory
Ms Services ( DNS,DHCP,FTP,IIS )
Backup System ( Backup Exec 2010, SCDPM 2010 , SCDPM 2012)
Virtualization (V-Sphere ,VM Ware Hyper-V)


2. Microsoft Dynamics CRM (Certified) Oct. 2013

• Microsoft Dynamics CRM 2011 Installation and Deployment (80296A)
• Microsoft Dynamics CRM 2011 Customization and Configuration (80294B)
• Extending Microsoft Dynamics CRM 2011 (80295A)
• Delivering Microsoft Dynamics Solutions with Sure Step (80450A)
• Certified MB2-866 Configuration and customization
• Certified MB2-867 Installation and Configuration
• Certified MB2-876 MS Dynamics Extending


Company Details

Amiral Management Corporation (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.amiral.com

Oct 2012 to present (4 years 2 months)
Business Development Analyst at Amiral Management Corporation

Experience Details

Business Development Analyst

Business Development

Experienced (Non-Manager)

Project:
General Organization for Exports and Imports Control GOEIC

Detailed Work Activities:
Analyze numerical or statistical data
Analyze operational or management reports or records
collect data & Analyze workflow
develop policies, procedures, methods, or standards
use relational database software
use Data Modeling software's
apply math principles to identify or analyze problems
apply long or short term production planning techniques
apply Risk Management System
apply project management techniques

Tasks include:
•Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
•Stay informed of logistics technology advances, and apply appropriate technology in order to improve logistics processes.
•Plan, organize, and execute logistics support activities such as maintenance planning, repair analysis, and test equipment recommendations.
•Develop an understanding of customers' needs, and take actions to ensure that such needs are met.
•Participate in the assessment and review of design alternatives and design change proposal impacts.
•Explain proposed solutions to customers, management, or other interested parties through written proposals and oral presentations.
•Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence.
•Report project plans, progress, and results.
•Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.
•Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
•Develop proposals that include documentation for estimates.
•Review logistics performance with customers against targets, benchmarks and service agreements.


Company Details

Amiral Management Corporation (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

amc.amiral.com

Apr 2015 to present (1 year 8 months)
Customer Support at Etisalat Misr

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

-Answer calls professionally
-Respond to customer inquiries
-Research required information using available -resources
-Handle and resolve customer complaints
-Provide customers with product and service -information
-Enter customer information
-Process orders, forms and applications
-Identify and escalate priority issues
-Route calls to appropriate resource
-Follow up customer calls where necessary
-Complete call logs
-produce call reports


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.eg

Sep 2011 to Mar 2012 (6 months)

Achievements


Customer Service honor issuer Etisalat Misr this honor was bestowedNovember 2012 honor descriptionTop Ranked for handling & Solving Calls Problems

Education

BA in MIS

Education Details

BA

MIS

HIMS, Egypt

C / Good / 65 - 75%

N/A

N/A

HIMS
2005 - 2009
MIS in MIS

Education Details

MIS

MIS

HIMS, Egypt

C / Good / 65 - 75%

A management information syste

N/A

HIMS
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Noqrashi

Egypt

2005

C / Good / 65 - 75%

N/A

El-Noqrashi
2005

Certifications

MCITP
Oct 2012

Certificate details

MCITP

Oct 2012

95 out of 100

N/A

N/A

CAPMAS

N/A

TOT
Jul 2011

Certificate details

TOT

Jul 2011

N/A

N/A

N/A

Ministry of youth

N/A

Certificate details

Quality Management

Apr 2010

N/A

N/A

N/A

N/A

Ms CRM Dynamics
Apr 2014

Certificate details

Ms CRM Dynamics

Apr 2014

N/A

N/A

N/A

N/A

PMP
Feb 2016

Certificate details

PMP

Feb 2016

N/A

N/A

N/A

Brooklyn Academy

Project Management Professional

Training and Courses

Training/Course Details

MS CRM Dynamics

Apr 2014

MCT

Microsoft Dynamics CRM (Certified) Oct. 2013 ----------------------------------------------------------------------------------- • Microsoft Dynamics CRM 2011 Installation and Deployment (80296A) • Microsoft Dynamics CRM 2011 Customization and Configuration (80294B) • Extending Microsoft Dynamics CRM 2011 (80295A) • Delivering Microsoft Dynamics Solutions with Sure Step (80450A) • Certified MB2-866 Configuration and customization • Certified MB2-867 Installation and Configuration • Certified MB2-876 MS Dynamics Extending

Training/Course Details

Business

Feb 2016

Future Learn

Business skills

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Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Amiral Management CorporationAnalyticalAnalyticsArabicBusinessBusiness AnalysisBusiness Development AnalystBusiness DeveolpmentBusiness Services - OtherBusiness-orientedCRM DynamicsCustomer ServiceCustomer SupportEnglishEtisalat MisrGermanITInformation Technology ServicesLeaderMCITPMISMicrosoft ExcelMicrosoft VisioMicrosoft WordMs CRM DynamicsMs ProjectPMPPlannerPrimaveraProblem SolverProject ManagementProject ManagmentQuality ManagementReadingResearchesRisk ManagementSAPSoftware DevelopmentSr. System AdminSupportSwimmingTOTTelecommunicationsWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

1-3 years

Ms project

Ms project

: Expert

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Primavera

Primavera

: Advanced

: High

:

1-3 years

CRM Dynamics

CRM Dynamics

: Advanced

: High

:

3-5 years

SAP

SAP

: Intermediate

: High

:

3-5 years

Fields of Expertise

Business Deveolpment

Business Deveolpment

: Expert

: High

:

1-3 years

Business Analysis

Business Analysis

: Expert

: High

:

1-3 years

Risk Management

Risk Management

: Advanced

: High

:

1-3 years

Quality Management

Quality Management

: Advanced

: High

:

3-5 years

Project Management

Project Management

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Problem Solver

Online Presence

https://eg.linkedin.com/in/amrsamirmohammedhttps://www.facebook.com/profile.php?id=100009096140655http://people.bayt.com/amr-samir-mohamed/

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