Basic Info

Amr Reda

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative. at Al-Futtaim Group Real Estate

Experience Details

Customer Service Representative.

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Al-Futtaim Group Real Estate (multinational)

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management, Consumer Services

N/A

Nov 2013 to present (3 years 1 month)
Sales Coordinator at Al-Sadaqa for for Exhibitions and Conferences

Experience Details

Sales Coordinator

Administration

Experienced (Non-Manager)

Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.
You must be able to efficiently respond to any online or telephone queries in a calm and friendly manner.
Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
Able to work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
produce reports on progress within the department and outline any developed strategies to improve.
Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.


Company Details

Al-Sadaqa for for Exhibitions and Conferences

Dubai, United Arab Emirates

11-50 employees

Entertainment

N/A

Apr 2013 to Oct 2013 (6 months)
Customer Service Agent at Vodafone

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

Professionally handle incoming requests from customers and ensure that issues
are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill
customer needs, educate the customer where applicable to prevent the need for
future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited
to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision
making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements
that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer
service surveys.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2010 to Feb 2012 (1 year 6 months)
Front Desk Receptionist at Jaz Mirabel Resort

Experience Details

Front Desk Receptionist

Customer Service/Support

Entry Level

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.
Answer phones and operate a switchboard.
Check in/out clients
Route calls to specific people.
Answer inquiries about company.
Greet visitors warmly and make sure they are comfortable.
Call persons waiting for visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Coordinate office activities.
Handle phone calls from people calling in sick.
Gather personal and insurance information.
Hand out employee applications.
Arrange appointments.
Cash out people when necessary.
Validate parking tickets.
Give visitors badges and direct them to where they can sign in.


Company Details

Jaz Mirabel Resort

Sharm El Shiekh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2008 to Jun 2010 (1 year 8 months)
Telephone Operator and Guest Service Center at Le Méridien Heliopolis

Experience Details

Telephone Operator and Guest Service Center

Tourism/Travel

Entry Level

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connection.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Promote company products, services, and savings plans when appropriate.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Keep records of calls placed and received, and of related toll charges.


Company Details

Le Méridien Heliopolis (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

Jul 2008 to Sep 2008 (2 months)

Achievements


I have achievements as employee of the month (February 2009). I have achievements as (Exceed) in my performance development review (2014/2015)

Education

tourism guidance in guidance

Education Details

tourism guidance

guidance

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2003 - 2007

Training and Courses

Training/Course Details

Service culture

Oct 2008

Le Meridien Heliopolis Hote

N/A

Training/Course Details

Front office skills development

Aug 2009

Jaz Mirabel Resort – Sharm El Sheikh

N/A

Training/Course Details

Customer service Training

Jul 2010

Vodafone

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAl-Futtaim Group Real EstateArabicCommunicatorConsumer ServicesCoordinatorCustomer ServiceCustomer Service AgentCustomer Service RepresentativeCustomer Service Representative.Customer Service TrainingCustomer-orientedEnglishEntertainmentFidelio Suit 8FrenchFront Desk ReceptionistFront Office Skills DevelopmentGuest Service AgentGuidanceHard WorkerHospitalityHotelsLe Mridien HeliopolisLeaderOperaOperator & Guest Service CenterPlaying SoccerProblem SolverProperty ManagementReadingReal EstateSAP & ISOPSales CoordinatorService CultureSupportTelephone Operator And Guest Service CenterTourismTravelTravel And TourismTravelingWord & Excel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Word & Excel

Word & Excel

: Expert

: High

:

5-7 years

SAP & ISOP

SAP & ISOP

: Expert

: Extreme - I love it!

:

3-5 years

Fidelio suit 8

Fidelio suit 8

: Intermediate

: High

:

1-3 years

Opera

Opera

: Intermediate

: High

:

1-3 years

Fields of Expertise

Coordinator

Coordinator

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service Representative

Customer Service Representative

: Expert

: Extreme - I love it!

:

3-5 years

Guest Service Agent

Guest Service Agent

: Advanced

: High

:

1-3 years

Customer service agent

Customer service agent

: Intermediate

: High

:

1-3 years

Operator & Guest Service Center

Operator & Guest Service Center

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Customer-oriented, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAyAl1YBsWhX-jZJ9Wh5ctJPbMsa0s7ijkA&trk=nav_responsive_tab_profile

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