Basic Info

Amro Saad

Less than 1 year

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Support Specialist at Orange Business Services

Experience Details

Customer Support Specialist

Customer Service/Support, IT/Software Development, Engineering - Telecom/Technology

Entry Level

- Communicating with customers directly to understand incidents (Change
or Outages)
- Troubleshooting problems that happen in customers’ networks
- Handling change and error events that happen to devices and all customer
requests
- Providing Reasons for outages and full documentations for all incidents


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Business Services - Other, Computer and Network Security

http://www.orange-business.com/en

Oct 2016 to present (9 months)
Co-Founder / Technician at Instafixegypt

Experience Details

Co-Founder / Technician

Installation/Maintenance/Repair

Experienced (Non-Manager)

- Answering and scheduling mobile repair orders of customers.
- Maintenance and replacement of unfunctional mobile phone pieces.


Company Details

Instafixegypt

Cairo, Egypt

1-10 employees

Personal Care and Services, Electronics and Semiconductors

http://instafixegypt.com/

Apr 2016 to Aug 2016 (4 months)
Social Entrepreneurship Trainer (volunteer) at AIESEC Bandung

Experience Details

Social Entrepreneurship Trainer (volunteer)

Education/Teaching, Training/Instructor

Student

Team leader in a team responsible for teaching students in middle school about the concept of Social Entrepreneurship and how to find and think of creative solutions for problems that exist in their communities.


Company Details

AIESEC Bandung (multinational)

Bandung, Indonesia

More than 1000 employees

Non-Profit Organizations

http://aiesec.org/

Jun 2014 to Aug 2014 (2 months)

Education

BSc in Information Engineering and Technology (Networks)

Education Details

BSc

Information Engineering and Technology (Networks), Software Development

German University in Cairo (GUC), Egypt

B / Very Good / 75 - 85%

- Networking: - Networks Architecture - Networks Security..etc - Software Development - Computer Architecture and Organization

N/A

German University in Cairo (GUC)
2011 - 2016
High School - Other

High School Details

Other

Al-Manhal Private Schools

Saudi Arabia

2012

A / Excellent / 85 -100%

N/A

Al-Manhal Private Schools
2012
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AIESEC BandungAdaptiveArabicBooksBusiness Services - OtherCSSCiscoCo-Founder / TechnicianComputer And Network SecurityComputersCreativeCustomer ServiceCustomer Support SpecialistElectronics And SemiconductorsEnglishFlexibleGermanHTMLHistoryITInformation Engineering And Technology (Networks)InstallationJQueryJavaJavaScriptLinuxMaintenanceMicrosoft OfficeNatureNetworkingNon-Profit OrganizationsOrange Business ServicesPersonal Care And ServicesPlannerProblem SolverRepairSocial Entrepreneurship TrainerSoftware DevelopmentSportsSupportTeam PlayerTechnologyTelecommunicationsWeb Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Intermediate

Tools and Technologies

HTML

HTML

: Advanced

: Extreme - I love it!

:

Less than 1 year

Networking

Networking

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

CSS

CSS

: Intermediate

: Extreme - I love it!

:

Less than 1 year

javaScript

javaScript

: Intermediate

: Extreme - I love it!

:

Less than 1 year

jQuery

jQuery

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: High

:

Less than 1 year

Java

Java

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Software Development

Software Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web development

Web development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Creative, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/amro-saad-4a987694?trk=nav_responsive_tab_profilehttps://www.facebook.com/amro.gamal93

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