Amr Onsy

Customer Service Manager at Wadi Degla

Giza, Egypt

Call Center
Customer Service
Training
Quality Assurance
Management

Work Experience

Customer Service Manager at Wadi Degla
Oct 2015 to present · 5 Years 3 Months
Call Center Operations Consultant at BDO Esnad
Freelance / Project
Aug 2015 to present · 5 Years 5 Months
Call Center Consultant at Libyana Network Operator/ AZR Call Center
Freelance / Project
Dec 2015 to Apr 2016 · 4 Months
Customer Service & Call Center Operations Section Head at Misr-Italia Group
Jun 2014 to Oct 2015 · 1 Year 4 Months

Education

Micro Masters in Supply Chain
MIT - Egypt 2018 to 2019 · 1 Years
MBA in Marketing
Arab Academy for Science, Technology and Maritime Transport (AAST) - Egypt 2013 to 2014 · 1 Years
Civil Engineering in Civil Engineering
Ain Shams University (ASU) - Egypt 1997 to 2002 · 5 Years
High School - Thanaweya Amma
Badr Al-Islam Language School - Egypt 1997

Skills
Tools and Fields of Expertise

Call Center
Customer Service
Training
Quality Assurance
Management
Microsoft Office
CRM
Microsoft Powerpoint
Technical Support
Sales
Project Management
Microsoft Excel
Microsoft Visio
Microsoft Project

Languages

English
Fluent
French
Fluent
Arabic
Fluent

Training & Certifications

Project Management
American Chamber · 2012
Dutfa
French center of culture and cooperation Cairo, Egypt With the cooperation of the university of LyonII,France. · 2009

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