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Amr Onsy

Customer Service Manager at Wadi Degla

Giza, Egypt
  • Call Center
  • Customer Service
  • Training
  • Quality Assurance
  • Management

Work Experience

  • Customer Service Manager at Wadi Degla

    Oct 2015 to present · 5 Years 3 Months
  • Call Center Operations Consultant at BDO Esnad

    Freelance / Project
    Aug 2015 to present · 5 Years 5 Months
  • Call Center Consultant at Libyana Network Operator/ AZR Call Center

    Freelance / Project
    Dec 2015 to Apr 2016 · 4 Months
  • Customer Service & Call Center Operations Section Head at Misr-Italia Group

    Jun 2014 to Oct 2015 · 1 Year 4 Months

Education

  • Micro Masters in Supply Chain

    MIT - Egypt 2018 to 2019 · 1 Years
  • MBA in Marketing

    Arab Academy for Science, Technology and Maritime Transport (AAST) - Egypt 2013 to 2014 · 1 Years
  • Civil Engineering in Civil Engineering

    Ain Shams University (ASU) - Egypt 1997 to 2002 · 5 Years
  • High School - Thanaweya Amma

    Badr Al-Islam Language School - Egypt 1997

Skills
Tools and Fields of Expertise

  • Call Center
  • Customer Service
  • Training
  • Quality Assurance
  • Management
  • Microsoft Office
  • CRM
  • Microsoft Powerpoint
  • Technical Support
  • Sales
  • Project Management
  • Microsoft Excel
  • Microsoft Visio
  • Microsoft Project

Languages

  • English

    Fluent
  • French

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • Project Management

    American Chamber · 2012
  • Dutfa

    French center of culture and cooperation Cairo, Egypt With the cooperation of the university of LyonII,France. · 2009
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