
Amr Onsy
Customer Service Manager at Wadi Degla
Giza, Egypt- Call Center
- Customer Service
- Training
- Quality Assurance
- Management
Work Experience
- Oct 2015 to present · 5 Years 3 Months
Customer Service Manager at Wadi Degla
- Aug 2015 to present · 5 Years 5 Months
Call Center Operations Consultant at BDO Esnad
Freelance / Project - Dec 2015 to Apr 2016 · 4 Months
Call Center Consultant at Libyana Network Operator/ AZR Call Center
Freelance / Project - Jun 2014 to Oct 2015 · 1 Year 4 Months
Customer Service & Call Center Operations Section Head at Misr-Italia Group
Education
- MIT - Egypt 2018 to 2019 · 1 Years
Micro Masters in Supply Chain
- Arab Academy for Science, Technology and Maritime Transport (AAST) - Egypt 2013 to 2014 · 1 Years
MBA in Marketing
- Ain Shams University (ASU) - Egypt 1997 to 2002 · 5 Years
Civil Engineering in Civil Engineering
- Badr Al-Islam Language School - Egypt 1997
High School - Thanaweya Amma
SkillsTools and Fields of Expertise
- Call Center
- Customer Service
- Training
- Quality Assurance
- Management
- Microsoft Office
- CRM
- Microsoft Powerpoint
- Technical Support
- Sales
- Project Management
- Microsoft Excel
- Microsoft Visio
- Microsoft Project
Languages
English
FluentFrench
FluentArabic
Fluent
Training & Certifications
- American Chamber · 2012
Project Management
- French center of culture and cooperation Cairo, Egypt With the cooperation of the university of LyonII,France. · 2009
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