Basic Info

Amro Ali

12 years

Giza, Egypt

Master's Degree

Experienced

Work Experience

Senior Marketing Executive at Telecom Egypt

Experience Details

Senior Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

  Conduct Promotional Plans for the International Services Sector through ongoing up selling to clients of new services provided by the sector while collecting the necessary Intelligent information on the international services market and submarine cables.
 Establishing and developing international customer database.
 Creating and developing all marketing materials as Brochures ,web site and attending seminars and exhibitions
 Prepare a monthly press releases concerning international affair sector with the cooperation of the General Management Investor Relationship.
 Establishing the annual Marketing Plan and review it at each quarter for any update.
 Perform Marketing Research regarding the International service market and submarine cable.
 Establishing strong communication channel with existing customers and new prospect clients.
 Monitoring news and articles and present daily report to the Marketing Manager.
 Responsible for managing Social Media channels, and online replies to customers via linkedin.

Prepare Pricing Models and Methodologies for TE Services.
 Price analysis of all new promotion.
 Analyzing the effect of changing price of tariff to revenue.
 Recommending suitable pricing strategies to Egypt market.
 Monitoring price changes of mobile services provider.
 Analyze price structure trend for relevant services.
 Assist the product development department in analyzing price change in the market.
 Responsible for gathering pricing information and conducting analysis of services as prepaid cards and regular phone call tariff and international tariff .


Company Details

Telecom Egypt

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2010 to present (6 years 6 months)
Senior Marketing Executive at QuickTel

Experience Details

Senior Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

 Prepare annual marketing plan and SWOT analysis.
 Periodic review the Marketing Plan and update it according to the marketing situation.
 Coordinate with Marketing and Media Agency for all type of Project under execution.
 Perform competitive comparison.
 Monitor distributors activities, and gaining feedback about the price and specification of competitive products.
 Organize Events and Exhibitions. ( ICT 2009)
 Establish an opinion survey to end customers regarding the telephone sets.
 Analyze the survey results and present it to top management.
 Develop Advertising Plan.
 Report to the Sales and Marketing Manager the daily sales report
 Analyze research data available, suggesting measures and activities for brand performance improvement.
 Write down Brand Plans.


Company Details

QuickTel

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2007 to Jun 2010 (3 years 2 months)
Consultant at KPMG

Experience Details

Consultant

Business Development

Experienced (Non-Manager)

• Prepare a plan to offer marketing consulting services in the Kuwait market.
• Prepare presentations on various service offerings, such as Customer Relationship Management, market studies, and feasibility studies.
• Project assignment (MTC- Vodafone).
 Prepare Pricing Models and Methodologies for MTC Services.
 Prepare presentations on pricing strategies and competitive comparison.
 Recommend suitable pricing strategies for the Kuwait’s market.
 Analyze price structure trends for relevant product groups.
 Review, improve and implement tools, templates and data sources.
 Assist Consumer and Corporate Marketing Division in analyzing price changes and promotions in the market.
 Perform analysis to assist the Product Development Division in pricing of new products, such as Cost Analysis, Marginal Analysis, Pricing Sensitivity Analysis, and Pricing Models.


Company Details

KPMG (multinational)

Kuwait, Kuwait

More then 1000 employees

Business Services - Other

N/A

Jan 2004 to Oct 2005 (1 year 9 months)
Marketing Executive at Toshiba El Araby Group

Experience Details

Marketing Executive

Marketing/PR/Advertising

Entry Level

• Assist in major marketing activities including strategy planning, budgeting, sales targets, managing distribution channels, marketing campaigns, etc.
• Assist in developing quarterly marketing plans and SWOT analysis.
• Perform competitors’ analysis.
• Perform analysis of market and product/service offerings.
• Monitor distributors’ activities.
• Assist in preparing Advertising Plan.
• Organize Events and Exhibitions related to company activities.
• Follow up of sales teams and stores.
• Monitor news and articles and present daily reports to the Marketing Manager.
• Establish strong communication channels with clients.
• Attend to dissatisfied customers with prompt resolutions of any production problem that may occur.
• Develop surveys on after sale services, and analyze results.
• Collect and analyze market data, identify opportunities and define industry status.
• Advice, guide and train local sales force.


Company Details

Toshiba El Araby Group

Cairo, Egypt

More then 1000 employees

Electronics and Semiconductors

N/A

Aug 2002 to Dec 2003 (1 year 4 months)
Senior Customer Service Representative at MobiNil

Experience Details

Senior Customer Service Representative

Customer Service/Support

Entry Level

• Handle customer complaints.
• Answer customer inquiries regarding bills, technical inquires of the network and mobile sets setup.
• Handle up-selling of new services
• Act Team Leader during the last 8 months of employment, duties included:
o Supervise and monitor Junior CSRs;
o Prepare weekly and monthly team force schedule; and
o Monitor and report the team’s SLA (Service Level Agreement).


Company Details

MobiNil (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Sep 2000 to Aug 2002 (1 year 11 months)

Achievements


I have gained experience in diversified telecom especially in sea cable department i have gained too much knowledge in international marketing ,i have dealt with alot of multinational companies regarding their feedback of our services and how to improve it,i have achieved success in getting the job done in such short notice and i have added value by improvement the research work and marketing intelligence work


I have worked in branding and planning ,i have solved all delayed issues concerning marketing since it was a new department,i have achieved success in developing a marketing team and adding value to the organization


I have worked at the business advisory service at a multinational firm in consultancy and it aid me to become a professional consultant,I have gained much experience and achieved great success beside gaining gulf experience


I have achieved success in planning and competitive comparison .i performed marketing research and mystery customer visits to gain feedback for our products, i have gained first step experience in Marketing beside attaining my MBA degree


I have achieved excellent customer service feedback and inquires ,i was promoted as a n acting team leader due to my hardworking attitude and effort at work,i was recognized as best employee for two round in a row


Career Path: My Greatest achievement is that i stay focus on my career,I was an A student in high school,i joined Faculty of Commerce ' English Section' Cairo university where I had My bachelor in Business Adminstration,After Graduation I searched for a job with endless effort,I started from scratch as a Junior Customer Service Representative ,Started studying MBA (Marketing Major) ,finished my master degree straightly in two years,decided to stick my career in Marketing,started again from scratch as a Marketing Executive,gained gulf experience by working as a Consultant at KPMG, returned back again to Egypt,Opened my small private business,Started to work again as a Senior Marketing Executive at QuickTel,and Currently I am at Telecom Egypt working as a Senior Pricing Analyst,I have achieved what I want,and I will continue with out endless effort to reach my Goal,this is what is in my mind and as a Self achiever I will gain what I aim. Sports: Soccer,Body Building,Runner

Education

Technical Diploma in E- Marketing

Education Details

Technical Diploma

E- Marketing

E- marketing training agency, Egypt

Not specified

Social media marketing

N/A

E- marketing training agency
2015 - 2015
MBA in Marketing

Education Details

MBA

Marketing

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Marketing Management Organization Behavior Consumer Behavior Human Resource International Marketing Financial Management Economics Investment Strategic Marketing Management Management Statistics

N/A

Arab Academy for Science, Technology and Maritime Transport
2001 - 2003
BSc in Business Administration

Education Details

BSc

Business Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Horryia Language School

Egypt

1995

B / Very Good / 75 - 85%

N/A

Horryia Language School
1995

Certifications

TOEFL
Jan 2001

Certificate details

TOEFL

Jan 2001

560 out of 600

N/A

N/A

Amedeast

Toefl was one of the requirement for applying to an MBA degree

Training and Courses

Training/Course Details

Customer Service handling

Sep 2000

Quest

work job training

Training/Course Details

power point

Mar 2012

Telecom Egypt

internal training

Training/Course Details

Selling skills and workshop

Mar 2003

Toshiba

internal training

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusinessBusiness AdministrationBusiness Services - OtherConsultantCustomer ServiceCustomer Service HandlingCustomer-orientedE- MarketingElectronics And SemiconductorsEnglishFitness GymHard WorkerInternetKPMGMBAMarketingMarketing ExecutiveMarketing Plan ProMicrosoftMobiNilPower PointPresenterProblem SolverReading NovelsSelling Skills And WorkshopSenior Customer Service RepresentativeSenior Marketing ExecutiveSoccerSupportSwimmingTOEFLTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft

Microsoft

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing Plan Pro

Marketing Plan Pro

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Presenter, Customer-oriented, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAYc_uwBzmrSE3o6De36k_xA_u2lvRwiRYQ&trk=nav_responsive_tab_profile

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