
amro alsayaad
amro alsayaad
Dubai, United Arab EmiratesWork Experience
Network Engineer- Enterprise Service AssuranceFull Time
Emirates Integrated Telecommunications Company
Mar 2011 - Present -14 yrs, 4 months
United Arab Emirates , Dubai
- Job Details:• Supervises the functioning of network components and makes sure that they are active, stable and problem free. • Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them • Managing complaints and ensuring that they are resolved within Service Level Agreement (SLA) • Maintains a detailed record of the problems and methods used to solve it. • Carries out inspections on regular basis on network performance and prepares final reports for management.
Network Engineer- Enterprise Service AssuranceFull Time
Emirates Integrated Telecommunications Company
Mar 2011 - Present -14 yrs, 4 months
United Arab Emirates , Dubai
- Job Details:• Supervises the functioning of network components and makes sure that they are active, stable and problem free. • Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them • Managing complaints and ensuring that they are resolved within Service Level Agreement (SLA) • Maintains a detailed record of the problems and methods used to solve it. • Carries out inspections on regular basis on network performance and prepares final reports for management.
Education
Technical Diploma in Alcatel Technologies
Alcatel LucentJan 2013 - Jan 2013 - 0 Month
BSc in Computer Science
Ain Shams University (ASU)Jan 1998 - Jan 2002 - 4 yr
Achievements
I got 3 recognition & achievements certificates from current company for my dedication, support and commitment towards providing the highest quality of service to du organization and customers
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Technical Diploma in Alcatel Technologies
Alcatel Lucent·2013Alcatel Technologies
Technical Diploma in Alcatel Technologies·2013