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amro alsayaad

amro alsayaad

Dubai, United Arab Emirates

Work Experience

  • Network Engineer- Enterprise Service AssuranceFull Time

    Emirates Integrated Telecommunications Company

    Mar 2011 - Present -14 yrs, 4 months

    United Arab Emirates , Dubai

    • Job Details:• Supervises the functioning of network components and makes sure that they are active, stable and problem free. • Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them • Managing complaints and ensuring that they are resolved within Service Level Agreement (SLA) • Maintains a detailed record of the problems and methods used to solve it. • Carries out inspections on regular basis on network performance and prepares final reports for management.
  • Network Engineer- Enterprise Service AssuranceFull Time

    Emirates Integrated Telecommunications Company

    Mar 2011 - Present -14 yrs, 4 months

    United Arab Emirates , Dubai

    • Job Details:• Supervises the functioning of network components and makes sure that they are active, stable and problem free. • Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them • Managing complaints and ensuring that they are resolved within Service Level Agreement (SLA) • Maintains a detailed record of the problems and methods used to solve it. • Carries out inspections on regular basis on network performance and prepares final reports for management.
  • Education

    • Technical Diploma in Alcatel Technologies

      Alcatel Lucent

      Jan 2013 - Jan 2013 - 0 Month

    • BSc in Computer Science

      Ain Shams University (ASU)

      Jan 1998 - Jan 2002 - 4 yr

    Achievements

    I got 3 recognition & achievements certificates from current company for my dedication, support and commitment towards providing the highest quality of service to du organization and customers

    Skills

    • Telecommunication
    • Cisco

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Technical Diploma in Alcatel Technologies

      Alcatel Lucent·2013
    • Alcatel Technologies

      Technical Diploma in Alcatel Technologies·2013
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