amro alsayaad

Network Engineer- Enterprise Service AssuranceFull Time

• Job Details:• Supervises the functioning of network components and makes sure that they are active, stable and problem free. • Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them • Managing complaints and ensuring that they are resolved within Service Level Agreement (SLA) • Maintains a detailed record of the problems and methods used to solve it. • Carries out inspections on regular basis on network performance and prepares final reports for management.