Basic Info

Amr Youssef

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant Operation Manager at Faisal Al-Rashid Group

Experience Details

Assistant Operation Manager

Sales/Retail

Manager

• Help the manager in creating plans that will be useful to the business’ success.
• Make sure that the company uses those plans and puts them into action.
• Managing budgets.
• Responsible for maximize profits and minimize costs
• Educate operations team on best practices, company policies and service excellence standards.
• Develop and maintain operational guidelines for staffs.
• Assist in interviewing, recruiting, training, performance evaluation, and promotion and termination activities.
• Ensure promotions are run accurately and to the company's standards.
• Make sure that staffs are all working towards the target for the day and that excellent customer care standards are met at all times.
• Managing and motivating a team to increase sales and ensure efficiency.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales.
• Providing or organizing training and development.
• Responding to customer complaints and comments.
• Recommend locations for new facilities or oversee the remodeling of current facilities.


Company Details

Faisal Al-Rashid Group

Cairo, Egypt

101-500 employees

Retail

N/A

Jan 2016 to present (11 months)
Senior Adminstration Assistant at Al Futtaim Group

Experience Details

Senior Adminstration Assistant

Administration

Manager

• Processing accurately all administration related to merchandise.
• Accurate data entry into the system.
• Following company procedures related to stock and administrative documentation.
• MS Office - Modify / Prepare Word documents, PowerPoint presentations, Excel spreadsheets and provide general support with MS Outlook..
• Maintain data in the system to facilitate easy access to information when it is required.
• Maintain and update information relating to staff in the store.
• Support the Admin Department Manager / Team in conducting routine stock accuracy checks
• Handle daily reconciliation of store takings & reports (Banking/Foreign Exchange, Store Petty Cash, Tallying of safe fund daily, Credit Card Reconciliation)
• Ensure accurate reports are provided to Admin Management to enable commercial decisions
• Ensure that the accuracy of stock received from the warehouse is accounted in the system.
• Filter phone calls, correspondence and general mail.
• Managing schedules, planning meetings and events setup.
• Receive process and acknowledge customer orders, by phone, mail or personal contact. Handle necessary telephone sales queries and attend to customer needs by telephone or personal contact.
• Preparing reports in SAP.
• Maintain confidence by keeping information confidential at all times
• Provide other administrative assistance as required


Company Details

Al Futtaim Group (multinational)

Cairo, Egypt

More than 1000 employees

Retail

www.al-futtaim.com

Sep 2013 to Dec 2015 (2 years 3 months)
Student Affairs Officer at Eslsca Business School

Experience Details

Student Affairs Officer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Assist faculty, staff, and students who come to the office.
• Develop and maintain faculty member’s data base, and maintain a file for the faculty member’s copy of their curriculum vitae.
• Scan course evaluations and complete related materials.
• Prepare statistical analysis of course evaluations for the Provost.
• Calculate student/faculty ratio using fall term data.
• Delegate work to work-study students, as needed.
• Provide secretarial and other support for the Director of the Office of Sponsored
• Follow up on daily courses schedule.
• Receive courses outline from faculty members and maintain courses file.
• Maintain confidential records and files.
• Maintain records of decisions.
• Arrange for payment of honorariums.
• Research and assist with the preparation of motions, policies and procedures.
• Review and edit reports to the Board.
• Prepare correspondence for Board members.
• Prepare documents and reports on the computer.
• Schedule Board meetings.
• Prepare agendas for Board meeting.
• Type correspondence, reports and other documents.
• Maintain office files.
• Open and distribute the mail.
• Take minutes at meetings.
• Distribute minutes.
• Coordinate repairs to office equipment.


Company Details

Eslsca Business School

Giza, Egypt

51-100 employees

Education

www.eslsca.org.eg

Jan 2012 to Aug 2013 (1 year 7 months)
Assistant store Manager at El Motahda Group

Experience Details

Assistant store Manager

Operations/Management

Manager

• Applying commercial skills to meet sales and cost budgets.
• Recruiting, developing and retaining staff.
• Ensuring your team deliver good customer service.
• Meeting operational expectations by implementing and maintaining high retail standards.
• Motivating staff.
• Dealing with enquiries and complaints.
• Serving customers.
• Effective store merchandising.
• Helping organize promotions.
• Providing excellent customer service.
• Processing transactions quickly and accurately.
• Advising customers.
• Winning sales to meet targets.
• Maintaining eye-catching effective displays within the store.
• Taking pride in your store and maintaining it to a high standard.
• Following operating procedures.
• Providing customers with an enjoyable shopping experience.
• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options


Company Details

El Motahda Group

Giza, Egypt

101-500 employees

Retail

N/A

Nov 2010 to Mar 2011 (4 months)

Education

BA in liberarian and documents

Education Details

BA

liberarian and documents

Cairo University Faculty of Arts, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University Faculty of Arts
2006 - 2010
BSc in arts

Education Details

BSc

arts

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Empapa Secondary School

Egypt

2005

A / Excellent / 85 -100%

N/A

Empapa Secondary School
2005

Certifications

Certificate details

Customer Service and Selling skills

Jun 2012

N/A

N/A

N/A

ESLSCA Business School

N/A

Training and Courses

Training/Course Details

• ICDL Course

Jun 2012

Yat Lerning Center

Microsoft Office & Windows

Training/Course Details

• English Conversation & Grammar

May 2011

Military Institute & SIRA Corporation

N/A

Training/Course Details

SAP Training

Dec 2013

Al Futtaim Training Center

N/A

Training/Course Details

Evolving supervisor

May 2015

Al Futtaim traini g center

N/A

Training/Course Details

Retail financials

Apr 2015

Al Futtaim training center

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdministrationAl Futtaim GroupArabicArtsAssistant Operation ManagerAssistant Store ManagerBusiness DevelopmentCustomer ServiceCustomer Service And Selling SkillsEducationEnglishEvolving SupervisorFrenchHard WorkerInitiativeInnovativeLiberarian And DocumentsManagementMicrosoft OfficeNetNew TechnologyOrganizerPresenterReadingRetailRetail FinancialsRetail Pro ApplicationSAPSAP TrainingSalesSenior Adminstration AssistantSportsStudent Affairs OfficerSwimmingTravel English Conversation & Grammar ICDL Course

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft office

Microsoft office

: Advanced

: High

:

3-5 years

SAP

SAP

: Advanced

: High

:

1-3 years

Net

Net

: Advanced

: Extreme - I love it!

:

More than 7 years

Retail pro application

Retail pro application

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administration

Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Initiative, Organizer, Innovative

Online Presence

https://www.linkedin.com/profile/view?id=110044521&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/amr.nabil.752

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