Amr Mousa

GDS Xerox

• Senior Manager of Xerox MPS and Analysts Team.Full Time

  Feb 2014 - Present -11 yrs, 5 months

  Egypt , Cairo

  • Job Details:- Working as Manager of Managed Print Services and Analyst and Contracts Department. - Managing the Pipline and Forecast of Contracts Revenue for all products. - Planning the Strategy of Work on Quarterly basis. - Managing the TCO for our Organization and our customers. - Responsible of upgrading and developing the network. - Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases and implementation of systems. - Responsible of Xerox Partner Print Services to monitor all our customers’ accounts to solve all their asset's problems with proactive activities. - Assist in Organization Projects - Setup, management, and maintenance of IT-equipment. - Contact the customers and providing them with all technical support - Installing the XDA software on behalf of the customer to be connecting with our system using SNMP protocol to be proactive submitting solutions. - Monitor network and backup files. - Support end-users with IT-related problems. - Certified on XPPS Training with Grade 98% in the certified exam (Rating as the 1st one on the Middle East) (Xerox Egypt) - Certified on Xerox Professional MPS Sales Training
• IT Engineer and XPPS Analyst Full Time

  Nov 2013 - Feb 2014 -3 months

  Egypt , Cairo