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Amr Magdy Hassan

Country Operations Manager at Itcan Digital Marketing

Cairo, Egypt
  • Microsoft Excel
  • Microsoft Office
  • Customer Service
  • Team management
  • Business Planning

Work Experience

  • Country Operations Manager at Itcan Digital Marketing

    Jul 2017 to present · 3 Years 6 Months
  • Order Fulfillment & Customer Service Manager at Yumamia Inc

    Dec 2015 to Jul 2017 · 1 Year 7 Months
  • Customer Service Manager at Hellofood/Foodpanda l Otlob.com, Rocket Internet

    Jul 2014 to Dec 2015 · 1 Year 5 Months
  • Technical Support at Samsung Electronics UK, Teleperformance

    Mar 2013 to Jul 2014 · 1 Year 4 Months

Education

  • MBA in Strategic Management

    Arab Academy for Science, Technology and Maritime Transport (AAST) - Egypt 2017 to 2020 · 3 Years

Skills
Tools and Fields of Expertise

  • Microsoft Excel
  • Microsoft Office
  • Customer Service
  • Team management
  • Business Planning
  • SAP
  • Zendesk
  • Analytics
  • Business Development
  • Customer Service
  • Human Resources (HR)

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • German

    Intermediate

Training & Certifications

  • Interpersonal Skills - Business administration Fundamentals

    The American University in Cairo · 2017
  • Finance management - Business Administration Fundamentals

    American university in cairo · 2015
  • Workforce management

    Rocket internet · 2015
  • Organizational Behavior - Business Administration Fundamentals

    American university in cairo · 2015
  • Mini masters of business administration

    Cairo university · 2014
  • Handling angry customers

    Teleperformance STEPS - Egypt · 2014
  • Inbound supervision

    Teleperformance - Egypt · 2014
  • Soft skills

    Teleperformance - Egypt · 2013
  • ICDL Course

    Computer Services Center · 2013
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