Amr Ismail

Training ManagerFull Time

Training SupervisorFull Time

• Job Details: Support Training Manager in the recruitment and selection of team members (Training Coordinator and Trainers).  Monitor work content, targets and standards of team members taking action to address where and when required.  Work with individuals on their PDP ensuring that opportunity to develop is provided.  Performance manage individuals and team in line with departmental processes and company tools.  Calculate and evaluate the bonus for Training Coordinators and trainers.  Design and deliver the list of courses that constitute the career path internal T&D initiative: STEPS “Success Through Enhancing People Skills”.  Internally promote the importance and value of the Qualifying, Mandatory and re-allocation courses.  Interview new recruits cleared from 1st interviews conducted by the recruitment team and ensure they are up to the desirable level in language proficiency and commitment.  Communicate all training department rules and policies During the 2nd interview.  Communicate with the client regularly.  Attend conference calls.  Fulfil operational requests to obtain reports and data pertaining to all training activities in their respective accounts for MBRs & QBRs.  Present training achievements to clients on a quarterly basis in QTRs.  Take ownership for own performance.  Receive feedback positively, taking action where required.  Identify and apply opportunities to develop and improve skills.  Undertake project work positively.  Plan own work to meet given objectives and deadlines.  Develop and maintain current knowledge of the business and training needs.  Supervise the implementation of BEST T&D in their respective accounts.  Other Duties as assigned.

Training CoordinatorFull Time

• Job Details: Revise and Review Trainers Tasks.  Make recommendations for knowledgebase enhancements.  Document suggested additions/deletions to the Knowledgebase.  Attend executive training calls.  Coordinates communication with other departments including (WFM, HR and QA).  Sends all reports either to internal or external parties.  Interface with internal and external contacts to ensure all business needs are satisfied.  Action requests appropriately within remit.  Escalate issues to Training Manager when required.  Use of training request system to provide audit trail of requests.  Identify, analyze and agree future training requirements and establish interventions to satisfy them effectively.  Agree appropriate action for delivering to groups/individuals at key time periods.  Conduct evaluation/feedback sessions to analyze shortfalls in recruitment and training.  Ensure all Teleperformance policies and proceduresare adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and proceduresare communicated to the proper Teleperformance Management immediately.  Other Duties as assigned.