AMR MOHAMED ELGARHY

Business Relationship ManagerFull Time

• Job Details:Following ITSM / ITIL best practices, I've been contracted to maintain positive relationships with IT Services' customers, to identify needs of existing and potential customers and ensure that appropriate IT services are developed to meet those needs.

Digital Transformation ConsultantFull Time

• Job Details:Contracted to align technologies with group vision “to be a VIRTUAL COMPANY; An organization that uses computer and telecommunications technologies to extend its capabilities by enabling all processes and interactions with employees and contractors located throughout the country and the world, “virtually”. • Co-led and coordinated with the senior management Digital Transformation (DX) strategy for the whole group. • Participated in business process analysis and produce recommended processes. • Assessed and demonstrate benefits of IT to Real-Estate Industry. • Worked as a key member within cross-functional teams to apply the changes. • Led the selection, implementation of and support for the appropriate business/ IT Solutions. • Ensured the availability of cost-effective caliber IT resources across the group. Selected Achievements: • Conducted IT - SWOT analysis to drive IT Strategy based on IC Group’s Strategic Business Plan 2015-2020. • Instituted “Cloud Infrastructure and Software” as a strategic direction / road-map for IC Group business automation goals through which we populated and educated “CLOUD” value to the whole organization and became part of IC Group’s culture. • Led ERP/ CRM vendor selection project from business requirements determination, analysis, vendor selection based on “BEST Practices processes” to bridge the gap between “As Is “business requirements” “To Be” desired-state, comparison and evaluation of SAP Business One-Hana and Oracle E-Business Suite-Cloud Applications “Fusion”. • Developed and mentored strategic partnership relationships with key strategic vendors e.g. signing very cost-effective business cloud email solution “WorldPosta”. • As an Interim-stage ERP / CRM project to gather scattered master data sources, directed to Implement Cost-effective Int’l CLOUD solution using Quick Books-Online and Online hosted Vtiger CRM, integrated both and achieved business outcomes.

IT DirectorFull Time

• Job Details:Recruited to shape the vision of information technology for the business, developing roadmaps to position IT as a key partner in business growth, productivity, and efficiency. Drive selection, development, and implementation of cost-efficient enterprise information systems across distributed and centralized business operations. Bridge communications between business and technology teams to support planning and execution of strategic IT initiatives. Maintain key policies on information system security, disaster recovery, business continuity and IT governance. Coordinate, guide, and mentor IT personnel. Selected Achievements: • Promoted adoption and integration of Shared Service Center requirements as the benchmark for all SSC departments in the business. • Strengthened staff performance and galvanized IT section heads to improve leadership operations by creating an incentive-based quarterly performance evaluation. • Realized an exceptional low-budget open-source unified communications solution with less than $ 50,000. • Dramatically improved efficiency 70% of response to service requests and incident resolution by leveraging ITIL best practices to drive launch of the remote service desk hotline, which replaced in-person requests. • Standardized IT service delivery and improved overall service quality through implemented Business and Technical service catalog following ITIL framework, which increased clients’ satisfaction level from 50%-65%-75%-85% QoQ in 2016. • Established a high-availability, fully redundant, secure, virtualized data center running 24/7/365. • Elevated security to achieve 0 security incidents since January of 2012 by modernizing and implementing a multi-layer IT security system, as well as deploying new IT security policies following ISO27001. • Boosted newspaper subscribers’ loyalty 30% by modernizing legacy subscription and distribution systems, replacing the in-house solution with Microsoft Dynamic CRM 2011. • Cut 50% of IT Service Continuity and Infrastructure TCO by transforming to cloud solutions till deployment Office 365 and Microsoft IaaS & PaaS Azure for DR and production equally. • Shortened ROI period 50% and enabled improved customer control over final outcomes by driving implementation of the Microsoft Sure Step Agile Methodology for Dynamics AX 2012. • Adopting ITIL Financial Management “Notional charging” for delivered IT services led to changing users’ utilization behavior much efficiently (50% resources savings). • Reduced printing costs by 30% through deployment of cost-effective, high-quality managed printing services. • Led the implementation of “NewsPress” integrated editorial workflow CMS platform for newspaper, website, social media and mobile app till value-realization to enhance internal operations and saving 60% of media production and publishing time and cost. Technologies utilized: DELL Blades / EqualLogic SAN, Microsoft IaaS Azure, Office 365, Windows Server / Hyper-V 2012 R2, SQL Server 2008 R2, Exchange Server 2010 R3, Windows 7 / 8 / 8.1 /10, Manage Engine Service Desk Plus, F5, Exinda, SolarWinds NMS, Fortinet Gateway, Fortinet Analyzer, Asterisk IP Telephony / Polycom, Mobotix IP Camera, GE Facility Commander, Oracle developer 10g, Microsoft Dynamics (AX 2009, CRM 2011, AX 2012 R2 / R3), NewsPress by LayoutIntl.com