Basic Info

Amr Fadel

11 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

REGIONAL TELECOM MANAGER at DU Telecom

Experience Details

REGIONAL TELECOM MANAGER

Operations/Management

Senior Management (e.g. VP, CEO)

• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.


Company Details

DU Telecom

Abu Dhabi, United Arab Emirates

More than 1000 employees

Telecommunications

www.du.ae

May 2008 to Jul 2016 (8 years 2 months)
REGIONAL TELECOM MANAGER at DU Telecom

Experience Details

REGIONAL TELECOM MANAGER

Operations/Management

Manager


• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.


Company Details

DU Telecom

Abu Dhabi, United Arab Emirates

More than 1000 employees

Telecommunications

www.du.ae

May 2008 to Jul 2015 (7 years 2 months)
TECHNICAL SUPPORT AND CUSTOMER SERVICE EXECUTIVE at Vodafone Egypt - Cairo, Egypt

Experience Details

TECHNICAL SUPPORT AND CUSTOMER SERVICE EXECUTIVE

Customer Service/Support

Experienced (Non-Manager)

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Handsets and service subscription.
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software.


Company Details

Vodafone Egypt - Cairo, Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2004 to Feb 2008 (3 years 11 months)
MICROSOFT CORPORATION (Contractor), at MICROSOFT

Experience Details

MICROSOFT CORPORATION (Contractor),

IT/Software Development

Experienced (Non-Manager)

• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.


Company Details

MICROSOFT (multinational)

Egypt

More than 1000 employees

Computer Software

N/A

Jul 2003 to Feb 2004 (7 months)
EVENTS AND MARKETING ASSISTANT MANAGER at LIME PUBLICITY

Experience Details

EVENTS AND MARKETING ASSISTANT MANAGER

Marketing/PR/Advertising

Experienced (Non-Manager)

• Liaise and build relationships with a range of stakeholders, e.g. customers, suppliers, colleagues.
• Develop advertising opportunities, which involve placing adverts in national, regional and specialist publications, and on the radio.
• Prepare photo shoots.
• Manage the production of marketing materials, including leaflets, posters and flyers -and liaising with designers and printers.
• Arrange for the effective distribution of marketing materials.
• Organize and attend events and exhibitions.
• Secure sponsorship to assist with the publicity and funding of marketing projects.
• Carry out market research and customer surveys to assess demand, brand positioning and awareness.
• Evaluate marketing campaigns.
• Monitor competitor activity.
• Analyze pricing positions plans and strategies.
• Contribute to long-term marketing plans and strategies.


Company Details

LIME PUBLICITY

Egypt

11-50 employees

Marketing and Advertising

N/A

Jun 2002 to Feb 2003 (8 months)

Achievements


I have achievements as Store Sales Manager at DU Telecom (2008 - 2015) I have achievements as Marketing Coordinator & Customer Service at Vodafone Egypt - Cairo, Egypt (2005 - 2008) I have achievements as Assistant Manager Events and Marketing at Lime Publicity (2002 - 2005)

Education

Computer Science in Computer Science

Education Details

Computer Science

Computer Science

Modern Academy for Computer Science and Technology Cairo, Egypt, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for Computer Science and Technology Cairo, Egypt
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

GLS - Gezira Language School

Egypt

2000

C / Good / 65 - 75%

N/A

GLS - Gezira Language School
2000

Certifications

Certificate details

Cisco Certified Network Associate

Jan 2004

N/A

N/A

N/A

A.U.C Courses - Cairo, Egypt

N/A

Certificate details

Computer Networking Course (MCSE)

Jan 2003

N/A

N/A

N/A

N/A

Certificate details

SQL Server (Basic and Advanced)

Jan 2002

N/A

N/A

N/A

N/A

Certificate details

Microsoft Office Certification

Jan 2002

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CEH - Certified Ethical Hacking

Aug 2015

Computek - Egypt

N/A

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCEH - Certified Ethical HackingCiscoCisco Certified Network AssociateComputer Networking Course (MCSE)Computer ScienceComputer SoftwareCustomer ServiceCustomer-orientedEVENTS AND MARKETING ASSISTANT MANAGEREnglishEventsITInnovativeLeaderMICROSOFTMICROSOFT CORPORATION (Contractor),ManagementMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft Office CertificationNetwork & SecurityPeopleProblem SolverREGIONAL TELECOM MANAGERSQLSQL Server (Basic And Advanced)SalesSoftware DevelopmentSupportTECHNICAL SUPPORT AND CUSTOMER SERVICE EXECUTIVETelecommunicationsVideo GamesVodafone Egypt - Cairo, Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Events

Events

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Network & Security

Network & Security

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Customer-oriented, Problem Solver, Innovative

Online Presence

https://ae.linkedin.com/pub/amr-fadel/a2/9

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