Basic Info

Amr Emam

6 years

6 October, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Assistant at British Council

Experience Details

Customer Service Assistant

Customer Service/Support

Entry Level

- To provide a professional and efficient integrated customer services on the full range of British Council’s activities and services and to meet Customer Service Excellence standards in all contacts with customers, be that through face to face or emails.
- All enquiries received in person or by mail/e-mail are dealt with in a friendly and professional manner.
- To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets.
- Assisting in answering all types of first level enquiries relating to British Council activities in country.
- Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them.
- To register customers and to collect income received and transfer it accurately.
- Use relevant systems to maintain records on the system & complete daily reconciliations
- Deliver accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met.
- Handling Exams and Teaching Centre back office tasks within the Service Levels Agreements agreed and according to Quality Standards and guidelines.
- Attending to verification and stamping requests.
- Inputting customer data on CAMPUS.
- Contacting Teaching Centre and Exams customers to notify them of term/registration/exam date/venues, drop out surveys, waitlisted students.
- Inputting data into Exams MIS sheets, ESOLCOMMS, Edexcel online registration. Attending to signage, Front Line news, Call Centre platform and alike in a timely manner.
- Handling requests for transfers and refunds are processed according to Teaching Centre & Examinations policy.
- Ensuring that all materials and displays are always up to date and shelves are accurate appropriately classified, labelled, displayed and sign-posted in the Reception area.


Company Details

British Council (multinational)

Giza, Egypt, Egypt

501-1000 employees

Education

https://www.britishcouncil.org.eg/

Mar 2017 to present (1 month)
Customer Service Specialist at Cable Network Egypt

Experience Details

Customer Service Specialist

Customer Service/Support

Entry Level

 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information.
 Researching, locating, and providing information.
 Resolves problems by clarifying issues.
 Researching and exploring answers and alternative solutions.
 Implementing solutions.
 Escalating unresolved problems.
 Fulfills requests by clarifying desired information.
 Completing transactions.
 Completing related requests.
 Sells additional services by recognizing opportunities to up-sell accounts.
 Explaining new features.
 Maintains call center database by entering information.


Company Details

Cable Network Egypt

6 october city, Egypt

101-500 employees

Broadcasting and Film, Entertainment

http://www.cne-eg.com/

Sep 2014 to Feb 2017 (2 years 5 months)
HR Coordinator at Jovitronix

Experience Details

HR Coordinator

Human Resources

Entry Level

- Complete the Hiring process “establish personnel file, signing contract, signing insurance document and opening bank account”
- Keeps employee records up-to-date by processing employee status changes in timely fashion.
- Prepares paperwork required to place employee on payroll and establishes personnel file.
- Assists in hiring process by coordinating job posting on Web site, reviewing resumes, contact candidates, perform interviews and recommend accepted candidates for a second interview.
- Maintains Employee Handbook with updated resolutions and other pertinent information, as needed.
- Prepare, validate and execute the Company monthly payroll, grants, bonus and any other separate payments to ensure timely payments to the employees.
- Generate Human Resources data reports as necessary.


Company Details

Jovitronix

6 october city, Egypt

101-500 employees

Consumer Electronics

www.jovitronix.com

Jan 2013 to Mar 2014 (1 year 1 month)
Legal Associate at Jovitronix

Experience Details

Legal Associate

Legal

Entry Level

- Assisting legal affairs manager in all related matters.
- Legal researches.
- Drafting contracts, legal notes and writing legal documents.
- Court work.


Company Details

Jovitronix

6 october city, Egypt

101-500 employees

Consumer Electronics

www.jovitronix.com

Jan 2013 to Mar 2014 (1 year 1 month)
Lawyer at Private legal office

Experience Details

Lawyer

Legal

Entry Level

N/A


Company Details

Private legal office

6 october city, Egypt

1-10 employees

Legal Services

N/A

Mar 2011 to Jun 2013 (2 years 3 months)
Administrative assistant at Almasrya co.

Experience Details

Administrative assistant

Administration

Entry Level

N/A


Company Details

Almasrya co.

6 october city, Egypt

1-10 employees

Construction - Residential & Commercial/Office

N/A

Jan 2010 to Jan 2011 (1 year)

Achievements


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Education

Bachelor's degree, Law in Law

Education Details

Bachelor's degree, Law

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yousef Al-Sebaaey

Egypt

2004

C / Good / 65 - 75%

N/A

Yousef Al-Sebaaey
2004

Certifications

ICDL
Sep 2009

Certificate details

ICDL

Sep 2009

N/A

N/A

N/A

N/A

English Language
Jan 2013

Certificate details

English Language

Jan 2013

N/A

N/A

N/A

British Council

N/A

English language
Sep 2009

Certificate details

English language

Sep 2009

N/A

N/A

N/A

American Academy

N/A

Training and Courses

Training/Course Details

General English

Jan 2013

British Council

English Language

Training/Course Details

Legal Practice

Jun 2013

Legal office

N/A

Training/Course Details

Technical Training

Aug 2014

CNE

How to solve all problems that happens with the customers with the troubleshooting

Training/Course Details

Customer Service

Aug 2014

CNE

How to deal the customers in a proper manner and a professional way

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative AssistantArabicBritish CouncilBroadcasting And FilmCommunicatorConstruction - Residential & CommercialConsumer ElectronicsCustomer ServiceCustomer Service AssistantCustomer Service SpecialistEducationEnglishEnglish LanguageEntertainmentExecutorFlexibleFootballGeneral EnglishHR CoordinatorHard WorkerHuman ResourcesICDLInteractiveInternetLawLawyerLegalLegal AssociateLegal PracticeLegal ServicesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft VisioMicrosoft WindowsMicrosoft WordOfficePSReadingSupportTechnical SupportTechnical TrainingWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

1-3 years

Legal

Legal

: Beginner

: Medium

:

1-3 years

Key Skills

Executor, Communicator, Hard worker, Flexible / Adaptive, Interactive

Online Presence

eg.linkedin.com/pub/amr-emam/74/1b/bb8/https://www.facebook.com/saunitedhttps://twitter.com/amr_leo

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