Basic Info

Amr Emam

5 years

6 October, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Specialist at Cable Network Egypt

Experience Details

Customer Service Specialist

Customer Service/Support

Entry Level

 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information.
 Researching, locating, and providing information.
 Resolves problems by clarifying issues.
 Researching and exploring answers and alternative solutions.
 Implementing solutions.
 Escalating unresolved problems.
 Fulfills requests by clarifying desired information.
 Completing transactions.
 Completing related requests.
 Sells additional services by recognizing opportunities to up-sell accounts.
 Explaining new features.
 Maintains call center database by entering information.


Company Details

Cable Network Egypt

6 october city, Egypt

101-500 employees

Broadcasting and Film

http://www.cne-eg.com/

Sep 2014 to present (2 years 3 months)
HR Coordinator at Jovitronix

Experience Details

HR Coordinator

Human Resources

Entry Level

- Complete the Hiring process “establish personnel file, signing contract, signing insurance document and opening bank account”
- Keeps employee records up-to-date by processing employee status changes in timely fashion.
- Prepares paperwork required to place employee on payroll and establishes personnel file.
- Assists in hiring process by coordinating job posting on Web site, reviewing resumes, contact candidates, perform interviews and recommend accepted candidates for a second interview.
- Maintains Employee Handbook with updated resolutions and other pertinent information, as needed.
- Prepare, validate and execute the Company monthly payroll, grants, bonus and any other separate payments to ensure timely payments to the employees.
- Generate Human Resources data reports as necessary.


Company Details

Jovitronix

6 october city, Egypt

101-500 employees

Consumer Electronics

www.jovitronix.com

Jan 2013 to Mar 2014 (1 year 1 month)
Legal Associate at Jovitronix

Experience Details

Legal Associate

Legal

Entry Level

- Assisting legal affairs manager in all related matters.
- Legal researches.
- Drafting contracts, legal notes and writing legal documents.
- Court work.


Company Details

Jovitronix

6 october city, Egypt

101-500 employees

Consumer Electronics

www.jovitronix.com

Jan 2013 to Mar 2014 (1 year 1 month)
Lawyer at Private legal office

Experience Details

Lawyer

Legal

Entry Level

N/A


Company Details

Private legal office

6 october city, Egypt

1-10 employees

Legal Services

N/A

Mar 2011 to Jun 2013 (2 years 3 months)
Administrative assistant at Almasrya co.

Experience Details

Administrative assistant

Administration

Entry Level

N/A


Company Details

Almasrya co.

6 october city, Egypt

1-10 employees

Construction - Residential & Commercial/Office

N/A

Jan 2010 to Jan 2011 (1 year)

Achievements


.


.


.


.


.


.

Education

B.A Law in Law

Education Details

B.A Law

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yousef Al-Sebaaey

Egypt

2004

C / Good / 65 - 75%

N/A

Yousef Al-Sebaaey
2004

Certifications

ICDL
Sep 2009

Certificate details

ICDL

Sep 2009

N/A

N/A

N/A

N/A

English Language
Jan 2013

Certificate details

English Language

Jan 2013

N/A

N/A

N/A

British Council

N/A

English language
Sep 2009

Certificate details

English language

Sep 2009

N/A

N/A

N/A

American Academy

N/A

Training and Courses

Training/Course Details

General English

Jan 2013

British Council

English Language

Training/Course Details

Legal Practice

Jun 2013

Legal office

N/A

Training/Course Details

Technical Training

Aug 2014

CNE

How to solve all problems that happens with the customers with the troubleshooting

Training/Course Details

Customer Service

Aug 2014

CNE

How to deal the customers in a proper manner and a professional way

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative AssistantArabicBroadcasting And FilmCommunicatorConstruction - Residential & CommercialConsumer ElectronicsCustomer ServiceCustomer Service SpecialistEnglishEnglish LanguageExecutorFlexibleFootballGeneral EnglishHR CoordinatorHard WorkerHuman ResourcesICDLInteractiveInternetLawLawyerLegalLegal AssociateLegal PracticeLegal ServicesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft VisioMicrosoft WindowsMicrosoft WordOfficePSReadingSupportTechnical SupportTechnical TrainingWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

1-3 years

Legal

Legal

: Beginner

: Medium

:

1-3 years

Key Skills

Executor, Communicator, Hard worker, Flexible / Adaptive, Interactive

Online Presence

eg.linkedin.com/pub/amr-emam/74/1b/bb8/https://www.facebook.com/saunitedhttps://twitter.com/amr_leo

Amr is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Amr's full profile and find more great talent and professionals to join your team.