Amr Elmenyawee

Associate Enterprise First Class Complaint HandlingFull Time

• Job Details:o Handling retention cases in line with marketing and corporate sales. o Handling requests, complaints and retention for FC customers who illustrate 25% from corporate CEO’s – CPs base. o Handling First Class customer’s billing and Technical complaints. o Making tailored offers to retain FC customers requesting termination or porting out. o Saving First class customers revenue for Mobinil which perform high percentage of the corporate base. o Authorized to add points for First Class customers on their birthdays on spot. o Authorized to add retention budget on CARS. o Interfacing delivery Company to ensure proper delivery for FC gifts, membership & birthday gifts. o Handling First class data base by enrolling, updating, providing new membership Numbers for new customers.