Basic Info

Amr Eliwa

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Key Accounts Senior Adviser at Medmark Insurance Brokerage

Experience Details

Key Accounts Senior Adviser

Business Development, Customer Service/Support, Medical/Healthcare

Experienced (Non-Manager)

eeting and exceeding service standards agreed while taking a pro-active approach to all aspects of account management and service delivery to clients
- Ensuring client needs are identified and implement successful account retention and defense strategies
- Possessing a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical issues and product developments
- Developing and maintaining meaningful working relationships with insurers, clients and colleagues through regular contact and interaction
- Actively developing additional business from existing portfolio
- Actively work to develop and expand own portfolio of clients and introduce them to all corners of Company's business lines
- Attend and support client visits as required or requeste
- Campaign Planning
- Customer Segmentation
- Responsible for project planning & execution of new and existing accounts
- Implementation of the marketing plans
- Daily manages assigned accounts
- Manages acquisition activity: launch, execution, timing, closing and monitoring results
- Identify opportunities for cross selling
- Monitors activity and performance against Sponsor’s plan targets
- Handle & resolve escalations from call center agents, and customers


Company Details

Medmark Insurance Brokerage

Cairo, Egypt

101-500 employees

Insurance, Consumer Services

N/A

Jun 2017 to present (7 months)
Credit Controller at DHL Express

Experience Details

Credit Controller

Accounting/Finance, Customer Service/Support

Experienced (Non-Manager)

Maintain accurate and detailed records of the indebtedness of individual customers.
* Apply collection effort to secure settlement of outstanding receivables in accordance with agreed terms.
* enforce and follow up on payment commitments from customers.
* Set and monitor monthly collection targets by territory service centre.
* Allocation of customer payments against relevant invoices, following up on part payments.
* Analyse and make recommendations by customer to minimize bad debt exposure.
* Distribution of invoices and statement of account to all credit customers
* Liase with Sales regarding incorrect pricing.
* Review Aged Debt Analysis with each Territory Manager, to establish existing and potential bad debt exposure .
* In conjunction with the Area Sales Manager and the National Sales Manager co-ordinate and distribute credit suspension letter.


Company Details

DHL Express (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

N/A

Aug 2016 to May 2017 (9 months)
Onsite Membership advisor at Medmark

Experience Details

Onsite Membership advisor

Customer Service/Support, Accounting/Finance

Experienced (Non-Manager)

To resolve the day to day queries from clients and providing them full support for routine issues
• Follow up and resolving complaints from clients
• Supporting the production department in policy implementation and maintenance
• Visiting clients, preparing and giving presentations including to policyholders
• Receiving/issuing and revising all new membership documents presented by the
Business Development Department and Independent Associates
• Ensuring all in-coming & out-going membership documents are correct
• Prompt follow up with member & principal
• Collection of subscription
• Maintaining records of all mail, email correspondence
• Maintaining an up-to-date filing system
• Receiving and acting upon all member’s correspondence and requests
• Answering any queries from members & principal
• Coordinating with BD Department and Independent Associates on membership issues


Company Details

Medmark

Giza, Egypt

N/A

Insurance

http://www.medmark-online.com/

Nov 2013 to Aug 2016 (2 years 9 months)
Senior CSR Technical support at Raya Contact Center

Experience Details

Senior CSR Technical support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.rayacc.com/

Oct 2012 to Oct 2013 (1 year)
Supervisor - production at Delta For Blocks

Experience Details

Supervisor - production

Business Development

Experienced (Non-Manager)

N/A


Company Details

Delta For Blocks

Cairo, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

N/A

Jan 2008 to Sep 2012 (4 years 8 months)
Delegate at COMET (student activity)

Experience Details

Delegate

Education/Teaching, Training/Instructor

Student

Training course in auditing, for 3 months


Company Details

COMET (student activity)

Cairo, Egypt

N/A

Feb 2012 to Jun 2012 (4 months)
Trainee at PWC (student activity)

Experience Details

Trainee

Education/Teaching, Training/Instructor

Entry Level

Certificate (Audit simulation) with PWC (2012


Company Details

PWC (student activity)

Cairo, Egypt

N/A

May 2012 to May 2012
Internal auditor (intern) at Gasco

Experience Details

Internal auditor (intern)

Accounting/Finance

Entry Level

N/A


Company Details

Gasco

Cairo, Egypt

More then 1000 employees

Chemicals

N/A

Jun 2011 to Jul 2011 (1 month)

Education

Bachelor's of accounting in acounting

Education Details

Bachelor's of accounting

acounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn El Khatab

Egypt

2006

C / Good / 65 - 75%

N/A

Omar Ibn El Khatab
2006

Training and Courses

Training/Course Details

Computerized Accounting

May 2011

cairo universtiy

N/A

Training/Course Details

English Conversation

Aug 2009

AUC

N/A

Training/Course Details

Soft skills

Mar 2012

New Horizonz

(Communication skills - Presentation skills - Business writing)

Training/Course Details

The Dale Carnegie Seminar in Effective Communications & Human Relations

Jul 2017

Dale Carnegie

N/A

Training/Course Details

How to sell like a pro

Jul 2017

Dale Carnegie

N/A

Training/Course Details

CIS ( Certified international specialist)

Jan 2017

DHL Express internal training

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAcountingAnalyticalArabicBusinessBusiness DevelopmentCIS ( Certified International Specialist)CarsChemicalsComputerized AccountingConstruction - Industrial Facilities And InfrastructureConsumer ServicesCredit ControllerCustomer ServiceDHL ExpressDelegateEnglishEnglish ConversationFinanceHow To Sell Like A ProInnovativeInsuranceInternal AuditorKey Accounts Senior AdviserLogistics And Supply ChainMedicalMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOnsite Membership AdvisorPatchtreePersistentPresenterReadingSenior CSR Technical SupportSoft SkillsSupervisor - ProductionSupportTeam PlayerThe Dale Carnegie Seminar In Effective Communications & Human RelationsTrainee

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Patchtree

Patchtree

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

insurance

insurance

: Expert

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Advanced

: High

:

1-3 years

Business Development

Business Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Presenter, Innovative, Persistent, Team Player

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