Basic Info

Amr Zakaria

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

CEO Personal Assistant and Office Manager at Egyptian Company for Hospitals

Experience Details

CEO Personal Assistant and Office Manager

Operations/Management

Manager

• devising and maintaining office systems, including data management and filing;

arranging travel, visas and accommodation and, occasionally,
• travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

screening phone calls, enquiries and requests, and handling them when appropriate;

meeting and greeting visitors at all levels of seniority;

organising and maintaining diaries and making appointments;

dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

carrying out background research and presenting findings;

producing documents, briefing papers, reports and presentations;

organising and attending meetings and ensuring the manager is well prepared for meetings;

liaising with clients, suppliers and other staff.


Company Details

Egyptian Company for Hospitals

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Jan 2015 to present (1 year 11 months)
CEO Office Manager at Arab Women Investors Union

Experience Details

CEO Office Manager

Administration

Manager

• devising and maintaining office systems, including data management and filing;
• arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• screening phone calls, enquiries and requests, and handling them when appropriate;
• meeting and greeting visitors at all levels of seniority;
• organising and maintaining diaries and making appointments;
• dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
• carrying out background research and presenting findings;
• producing documents, briefing papers, reports and presentations;
• organising and attending meetings and ensuring the manager is well prepared for meetings;
• liaising with clients, suppliers and other staff.
• carrying out specific projects and research;
• responsibility for accounts and budgets;
• taking on some of the manager's responsibilities and working more closely with management;
• deputising for the manager, making decisions and delegating work to others in the manager's absence;
• being involved in decision-making processes.


Company Details

Arab Women Investors Union (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2012 to Jan 2015 (3 years)
Executive 1st Secretary at Al Rehab Co. for Projects and Trade

Experience Details

Executive 1st Secretary

Administration

Experienced (Non-Manager)

• Provide administrative and clerical support to departments or individuals.
• Schedule meetings and arrange conference rooms.
• Alert manager about cancelations or new meetings.
• Manage travel and schedule.
• Handle information requests.
• Prepare correspondence and stuff mail into envelopes.
• Arrange for outgoing mail and packages to be picked up.
• Prepare statistical reports.
• Manage spreadsheets.
• Greet and receive visitor.
• Prepare confidential and sensitive documents.
• Coordinates office management activities.
• Determine matters of top priority and handle accordingly.
• Prepare agenda for meetings.
• Takes and transcribes dictation.
• Helps prepare office budget.
• Plans events and volunteer activities.
• Maintain office procedures.
• Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
• Operate office equipment, such as photocopy machine and scanner.
• Coordinate committees and task forces.
• Relay directives, instructions and assignment to executives.
• Receive and relay telephone messages.
• Direct the general public to the appropriate staff member.
• Maintain hard copy and electronic filing system


Company Details

Al Rehab Co. for Projects and Trade (multinational)

Cairo, Egypt

101-500 employees

Engineering Services

N/A

Jan 2010 to Jan 2012 (2 years)
Work force senior specialist at Sutherland Global Solutions

Experience Details

Work force senior specialist

Customer Service/Support

Experienced (Non-Manager)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Create reports on historical data and forecasting results from applicable systems.
Analyze data and make recommend solutions for implementation.
Analyze and develop recommendations for forecasting and scheduling. By using scheduling software, create weekly staffing requirements for each operation.
Update and maintain operations call volume patterns that accurately validate forecasting methods.
Use staffing requirements and call center schedules to determine required staffing levels to ensure meeting operational commitments. Create integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. Maintain holiday patterns forecasts to ensure effective coverage for holidays.
Competencies
Technical Capacity.
Communication Proficiency.
Human Resources Capacity.
Problem Solving/Analysis.
Time Management.
Organizational Skills.
Presentation Skills.
Teamwork Orientation.


Company Details

Sutherland Global Solutions

Alexandria, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2008 to Jan 2010 (2 years)

Education

Bachelor's Degree in business administration

Education Details

Bachelor's Degree

business administration, Organizational Behaviour, Office Management

Akhbar El Youm University, Egypt

C / Good / 65 - 75%

N/A

N/A

Akhbar El Youm University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Language school

Egypt

2007

B / Very Good / 75 - 85%

N/A

Orman Language school
2007
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAl Rehab Co. For Projects And TradeAndroidArab Women Investors UnionArabicBusinessBusiness AdministrationBusiness Services - OtherBusiness-orientedCEO Office ManagerCEO Personal Assistant And Office ManagerCitrixComputersConsumer ServicesCustomer ServiceEngineering ServicesEnglishExecutive 1st SecretaryHard WorkerHealthcare And Medical ServicesInternetLeaderManagementMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOffice ManagementOrganizational BehaviourOrganizerPoetryPresenterPublic RelationsPuzzlesSalesSecretarySupportWork Force Senior Specialist

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Android

Android

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

citrix

citrix

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

public relations

public relations

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

business

business

: Expert

: Extreme - I love it!

:

More than 7 years

marketing

marketing

: Expert

: Extreme - I love it!

:

3-5 years

administration

administration

: Expert

: Extreme - I love it!

:

3-5 years

secretary

secretary

: Expert

: Extreme - I love it!

:

3-5 years

office management

office management

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Business-oriented, Hard worker, Presenter, Organizer

Online Presence

https://eg.linkedin.com/pub/amr-ayman/b9/419/639

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