Amr Atef Salem

Social media specialist - junior graphic designer and Content Creator/copywriterFull Time

Service CoordinatorFull Time

• Job Details:Temporary for 6 months

Senior Customer Advisor & Executive Assistant - Digital Services Full Time

• Job Details:- Export daily basis report for the inquiries, error reports and suggestions received from the customers thru Galaxy Members App. - Oversee the achieved tasks for the team by following up their performance thru KPIs and SLAs. - Responsible for modifying, updating and uploading all FAQ contents, Videos, TSG (Troubleshooting Guide), News and Tips and decision tree mapping for Samsung HHP on the official webpage. - Observing and answering on the customer inquiries through Galaxy Member app & community section on Samsung official website. - Preparing guides syllabus by using PowerPoint for the new release models and features that related to Samsung mobile phones. - Handling Live Chatting. - Handling Samsung Pay inquiries via phone and other channels. - Provide accurate and appropriate information response to customer inquiries. - Collected customer feedback and made process changes to succeed cust. satisfaction goals. - Deliver service and support to end-users using operating automated call distribution phone software, via remote connection or over the internet to diagnose and resolve technical software issues. - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Gather customer's information and determine the issue by evaluating and analyzing the symptoms. - Redirect problems to the appropriate resource, and accurately process and record call transactions using a computer and designated tracking software. - Makes customers and their needs a primary focus of my actions, developing and sustaining productive customer relationships.