Basic Info

Name: Amr Salem

Professional Experience: 7 years

Location: Dubai, United Arab Emirates

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Senior Customer Advisor & Executive Assistant - Digital Services at Samsung Gulf Electronics

Experience Details

Job Title: Senior Customer Advisor & Executive Assistant - Digital Services

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: - Export daily basis report for the inquiries, error reports and suggestions received from the customers thru Galaxy Members App.
- Oversee the achieved tasks for the team by following up their performance thru KPIs and SLAs.
- Responsible for modifying, updating and uploading all FAQ contents, Videos,
TSG (Troubleshooting Guide), News and Tips and decision tree mapping for Samsung HHP on the official webpage.
- Observing and answering on the customer inquiries through Galaxy Member app & community section on Samsung official website.
- Preparing guides syllabus by using PowerPoint for the new release models and features that related to Samsung mobile phones.
- Handling Live Chatting.
- Handling Samsung Pay inquiries via phone and other channels.
- Provide accurate and appropriate information response to customer inquiries.
- Collected customer feedback and made process changes to succeed cust. satisfaction goals.
- Deliver service and support to end-users using operating automated call distribution phone software, via remote connection or over the internet to diagnose and resolve technical software issues.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
- Redirect problems to the appropriate resource, and accurately process and record call transactions using a computer and designated tracking software.
- Makes customers and their needs a primary focus of my actions, developing and sustaining productive customer relationships.

Company Details

Name: Samsung Gulf Electronics (multinational)

Location: Dubai, United Arab Emirates

Size: More than 1000 employees

Industries: Manufacturing

Website: www.samsung.com/ae

Nov 2014 to Aug 2017 (2 years 9 months)

Business and Marketing Developer at Project Management Expert

Experience Details

Job Title: Business and Marketing Developer

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: - Identifies trendsetter ideas by researching industry and related events, publications, and announcements tracking individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials evaluating options resolving internal priorities, recommending equity investments.
- Develops negotiating strategies and positions by studying the integration of new venture with the company strategies and operations examining risks and potentials, estimating partners' needs and goals.
- Closes new business deals by coordinating requirements, developing and negotiating contracts integrating contract requirements with business operations.
- Enhances the company reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
- Responsible for all marketing process and transaction through the internet and social network
(E-marketing).
- Organizing the company scientific conferences.
- Follow-up accounting process and financial transactions for the company for observing, comparing and controlling general budget with the revenue and the profit.

Company Details

Name: Project Management Expert

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Engineering Services

Website: www.pmeegypt.com

Jul 2012 to Sep 2014 (2 years 2 months)

Head Cashier -Foreign Currency Cashier (During Military Service) at Pharaohs Exchange Centre

Experience Details

Job Title: Head Cashier -Foreign Currency Cashier (During Military Service)

Job Role: Accounting/Finance

Career Level: Entry Level

Job Details: - Foreign currency and traveler's cheque handling.
- Dealing with the individual & corporate clients.
- Well versed with rates of foreign currencies.
- Handling day by day cash flow of the branch.

Company Details

Name: Pharaohs Exchange Centre

Location: Cairo, Egypt

Size: 1-10 employees

Industries: Accounting and Auditing Services

Website: N/A

Jun 2011 to May 2012 (11 months)

Customer Service Representative at Mobinil/Orange Telecommunication

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: - Handling customers billing issues using Siebel.
- Data registration for new customers using CSX.
- Technical support.
- Review service requests and follow their status.

Company Details

Name: Mobinil/Orange Telecommunication (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: www.orange.eg

Jun 2010 to Jun 2011 (1 year)

Education

Business Administration in Accounting

Modern Academy University

2006 - 2010

High School - Thanaweya Amma

Ahmed Essmat Experimental Language School

2006

Certifications

E-Marketing Diploma

Jul 2014

Certificate details

Certificate Name: E-Marketing Diploma

Date Awarded: Jul 2014

Score: 75 out of 100

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: eMarketing Institute

Description: N/A

Bachelor Degree in Business Administration

Aug 2010

Certificate details

Certificate Name: Bachelor Degree in Business Administration

Date Awarded: Aug 2010

Score: 78 out of 100

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Modern Academy

Description: N/A

Training and Courses

E-Marketing & SEO Diploma at eMarketing Institute

Jul 2014

Training/Course Details

Training Name: E-Marketing & SEO Diploma

Date: Jul 2014

Institution: eMarketing Institute

Description: N/A

Diploma in Mobile App Development (Android) at Shawacademy.com

Apr 2017

Training/Course Details

Training Name: Diploma in Mobile App Development (Android)

Date: Apr 2017

Institution: Shawacademy.com

Description: - MIT App Inventor 2

Digital Marketing at Shawacademy.com - Dubai

Oct 2017

Training/Course Details

Training Name: Digital Marketing

Date: Oct 2017

Institution: Shawacademy.com - Dubai

Description: Studying areas: - Online Fundamentals - The Start of Your Success. - Target Audience - Who is Your Customer. - Google PPC & SEO -Acquiring the right Leads for less. - Affiliate Marketing -Strategic Partnerships Online. - Facebook -Targeted Advertising for Lead Generation. - Sales Funnel -Nurturing Your Leads. - Data-Driven Marketing and Sales -Maximum Return. - Strategy – Retention and Recurring Revenue. Tools Used: twitonomy – Google AdWords – Hashtagify – TweetDeck – Buzzsumo – Google Trends – WordPress – hootsuite

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