Basic Info

Amr Salem

7 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Executive Assistant at Samsung Gulf Electronics

Experience Details

Executive Assistant

Administration

Experienced (Non-Manager)

- Export daily basis report for the inquiries, error reports and suggestions received from the customers thru Galaxy Members App.
- Oversee the achieved tasks for the team by following up their performance thru KPIs and SLAs.
- Responsible for modifying, updating and uploading all FAQ contents, Videos,
TSG (Troubleshooting Guide), News and Tips and decision tree mapping for Samsung HHP on the official webpage.
- Observing and answering on the customer inquiries through Galaxy Member app & community section on Samsung official website.
- Preparing guides syllabus by using PowerPoint for the new release models and features that related to Samsung mobile phones.
- Handling Live Chatting.
- Handling Samsung Pay inquiries via phone and other channels.


Company Details

Samsung Gulf Electronics (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Manufacturing

www.samsung.com/ae

Jan 2016 to present (1 year 7 months)
Senior Customer Specialist and Technical Support at Samsung Gulf Electronics

Experience Details

Senior Customer Specialist and Technical Support

Customer Service/Support

Experienced (Non-Manager)

- Provide accurate and appropriate information response to customer inquiries.
- Collected customer feedback and made process changes to succeed customer satisfaction goals.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical software issues.
- Research required information using available resources.
- Redirect problems to the appropriate resource, and accurately process and record call transactions using a computer and designated tracking software.
- Makes customers and their needs a primary focus of my actions, developing and sustaining productive customer relationships.


Company Details

Samsung Gulf Electronics (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Manufacturing

www.samsung.com/ae

Nov 2014 to Jan 2016 (1 year 2 months)
Business and Marketing Developer at Project Management Expert

Experience Details

Business and Marketing Developer

Administration

Experienced (Non-Manager)

- Identifies trendsetter ideas by researching industry and related events, publications, and announcements tracking individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials evaluating options resolving internal priorities, recommending equity investments.
- Develops negotiating strategies and positions by studying the integration of new venture with the company strategies and operations examining risks and potentials, estimating partners' needs and goals.
- Closes new business deals by coordinating requirements, developing and negotiating contracts integrating contract requirements with business operations.
- Enhances the company reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
- Responsible for all marketing process and transaction through the internet and social network
(E-marketing).
- Organizing the company scientific conferences.
- Follow-up accounting process and financial transactions for the company for observing, comparing and controlling general budget with the revenue and the profit.


Company Details

Project Management Expert

Cairo, Egypt

11-50 employees

Engineering Services

www.pmeegypt.com

Jul 2012 to Sep 2014 (2 years 2 months)
Head Cashier -Foreign Currency Cashier (During Military Service) at Pharaohs Exchange Centre

Experience Details

Head Cashier -Foreign Currency Cashier (During Military Service)

Accounting/Finance

Entry Level

- Foreign currency and traveler's cheque handling.
- Dealing with the individual & corporate clients.
- Well versed with rates of foreign currencies.
- Handling day by day cash flow of the branch.


Company Details

Pharaohs Exchange Centre

Cairo, Egypt

1-10 employees

Accounting and Auditing Services

N/A

Jun 2011 to May 2012 (11 months)
Customer Service Representative at Mobinil/Orange Telecommunication

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Handling customers billing issues using Siebel.
- Data registration for new customers using CSX.
- Technical support.
- Review service requests and follow their status.


Company Details

Mobinil/Orange Telecommunication (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Jun 2010 to Jun 2011 (1 year)

Education

Business Administration in Accounting

Education Details

Business Administration

Accounting

Modern Academy University, Egypt

B / Very Good / 75 - 85%

Accounting

N/A

Modern Academy University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Essmat Experimental Language School

Egypt

2006

B / Very Good / 75 - 85%

N/A

Ahmed Essmat Experimental Language School
2006

Certifications

E-Marketing Diploma
Jul 2014

Certificate details

E-Marketing Diploma

Jul 2014

75 out of 100

N/A

N/A

eMarketing Institute

N/A

Bachelor Degree in Business Administration
Aug 2010

Certificate details

Bachelor Degree in Business Administration

Aug 2010

78 out of 100

N/A

N/A

Modern Academy

N/A

Training and Courses

E-Marketing & SEO Diploma at eMarketing Institute
Jul 2014

Training/Course Details

E-Marketing & SEO Diploma

Jul 2014

eMarketing Institute

N/A

Diploma in Mobile App Development (Android) at Shawacademy.com
Apr 2017

Training/Course Details

Diploma in Mobile App Development (Android)

Apr 2017

Shawacademy.com

- MIT App Inventor 2

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAdministrationAdobe PhotoshopAll JuicesAqua ParksArabicBachelor Degree In Business AdministrationBlogger CreationBusiness And Marketing DeveloperCarsCommunicatorCustomer ServiceCustomer Service RepresentativeDiploma In Mobile App Development (Android)E-Marketing & SEO DiplomaE-Marketing DiplomaE-marketingEngineering ServicesEnglishExecutive AssistantFinanceFlexibleFlexible PeopleGermanGraphic DesignerHead Cashier -Foreign Currency Cashier (During Military Service)InstagramInsuranceMS OfficeManufacturingMarketingMeat BurgerMini CooperMobinil/Orange TelecommunicationMusicOrganizerPhotoshopPlaying BasketballPlaying FootballPlaying ViolinPlaystationPresenterReading NovelsSafari TripsSamsung Gulf ElectronicsSenior Customer Specialist And Technical SupportSpeedily DrivingSportsSupportSupportiveTelecommunicationsTravelingWatching MoviesZamalek SC

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

E-marketing

E-marketing

: Expert

: Extreme - I love it!

:

3-5 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Blogger creation

Blogger creation

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Graphic Designer

Graphic Designer

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Presenter, Organizer, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/amratefsalem/https://www.instagram.com/amratefsalem/

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