Basic Info

Amr Alengbawy

11 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

IT Training Supervisor/Tr. Manager Assistant/Curriculum Specialist /Career Development Advisor at New Horizons Alexandria

Experience Details

IT Training Supervisor/Tr. Manager Assistant/Curriculum Specialist /Career Development Advisor

Education/Teaching, Training/Instructor

Manager

Diagnose learning needs, identify appropriate
solutions and develop strategic learning plans and frameworks to reflect best practice
and facilitate the achievement of business goals in partnership with our clients.
 Linking training to organizations business needs.
 KPIs, TNAs, Skill gaps Analysis Reports and ROI calculations.
 Software, IT Solutions pre-sales.
 Software Testing & Quality control.
 Career Paths Development.
 Outdoor/Indoor Software Development Supervisor.
 System Analyst, Data Modeler.
 Corporates IT consultation and training.
 PR with all Technology and learning partners (Microsoft ,Oracle, Cisco, others)
 Cost-Benefit analysis
 Curriculum specialist, course designer
 Reporting Relationships:
▪ Direct Supervisory Relationship:
 Instructors (+40 Part -timer, 15 Full-timers )
 IT Help Desk Technician ( 5 Full-Timers )
 Network, System Administrator ( 2 Full-Timers )
 Network, Security Engineer ( 1 Full-Timers )
 Hardware Technician (3 Full-Timers)

▪ Indirect Supervisory Relationship:
 Administrative Assistants
 Training Department
 IT Department
▪ Direct Relationship: CEO, CIO, Sales Manager, Operations Manager, Training, IT
managers.

 Software Development Supervisor & Technical Team Lead since 2010 for all outdoor
projects
 Creating an inspiring team environment with an open communication culture
 Setting clear team goals
 Delegating tasks and set deadlines
 Oversee day-to-day operation
 Monitor team performance and report on metrics
 Motivate team members
 Discover training needs and provide coaching
 Listen to team members’ feedback and resolve any issues or conflicts
 Recognize high performance and reward accomplishments
 Encourage creativity and risk-taking
 Suggest and organize team building activities
 Create and develop performance report, delivery method, scope of work, and general
duties records
 Go to clients for project briefing, consultation, installation and closeout reviews
 Help out in managing customer demands to ensure maximum satisfaction, and to
maintain quality over quantity
 Engage in the negotiation of customer job demands and specifications as regards to labor
and material; and assist in creating comprehensive technical documents
 Supervise activities between internal and external resources, and facilitate smooth
workflow for service delivery
 Evaluate all items supplied on order for durability and accuracy
 Evaluate project data for accuracy, and take the lead in setting project targets and
priorities
 Resolve disputes between team members and management and assist in addressing
issues amongst team members to avoid unacceptable behaviors
 Give training and mentorship to team members to make them better on the job
 Be up to date with current field practices to enhance service standards and delivery
 Apps: Web Portals ,Mobile Apps and Custom ERPs
 Direct Technical supervision: 10 (developers, Designers,UX developers)
 Agile: Scrum (2-3 week sprints) acting as project owner, master with fully updatable
online backlog documentation, product backlog prioritization, including all functional and
non-functions features
Software Testing & Quality control: conduct automated and manual tests to ensure the
software created by developers is fit for purpose ,
assess potential risks,
identifying business requirements,
stress testing,
performance testing,
functional testing,
scalability testing,
writing and executing test scripts,
testing in different environments including web and mobile,
writing bug reports,
Reviewing documentation

Training & Development Supervisor Responsibilities:
 Managing effective needs analysis and then design, deliver and evaluate training, KPIs
Repository for quick timely insights , TNAs with dashboards with drill-through using the
most recent Data Visualization tools such as :
o Microsoft Power BI.
o DATAZEN publisher.
o Microsoft SQL Server Mobile Report Publisher(For Mobile & Desktop)
o MS SQL Server Reporting Services.
o Oracle DVCs (Data visualization cloud,desktop services)
 Design, develops, implements & assesses training initiatives to ensure content is up to
date and reflects best practice.
 Collaborating regularly with the Business’ Subject Matter Experts for accuracy of content.
 Identify and improve operational training systems & processes.
 Closely monitoring post evaluation feedback and taking the necessary action such as
ongoing redesign and improvement of the contents.
 Maintain of Learning Paths (curriculum) mapped to role, career paths, and
Competencies.
 Facilitate classroom training sessions demonstrating effective stand-up presentation,
group facilitation and adult learning techniques in programme delivery.
 Teach assigned classes for corporates teams (Oracle - MS SQL Server) DBA, BI.
 Identify training needs by evaluating strengths and weaknesses.
 Conduct cost-benefit analysis and calculate training ROI.
 Equips staff with the knowledge, practical skills and motivation


Company Details

New Horizons Alexandria

Alexandria, Egypt

101-500 employees

Information Technology Services

www.newhorizons.com

Jan 2010 to present (8 years)
CTO, Chief Technology Officer, MIS Manager at New Horizons CLC , Business Development

Experience Details

CTO, Chief Technology Officer, MIS Manager

IT/Software Development, Training/Instructor, Education/Teaching

Manager

CTO, Chief Technology Officer, MIS assistant director:
 Direct operational IT planning, including planning IT projects and the allocation of
manpower resources.
 Oversee the financial aspects of their IT team or dept., including purchasing, budgeting &
budget review.
 Coordinate IT staffing, including hiring, supervision, scheduling, professional
development and discipline.
 Collaborate with and maintain communications with executives and department heads in
the organization.
 Design, implement and enforce the policies, procedures and best practices for their IT
team or department.
 Research IT solutions and make recommendations for the improvement of IT systems
and IT infrastructure.
 Negotiate and approve technology vendor, outsourcing, and consultant contracts and
service agreements.
 Identify problematic areas and implement strategic solutions in time.
 Audit systems and assess their outcomes.
 Directs technological research by studying organization goals, strategies, and practices.
 Preserves assets by implementing disaster recovery and back-up procedures and
information security.
 Make sure that business equipment are updated to work effectively and give maximum
results
 Set goals for the department in line with the organization’s expectation
 Attend workshops to learn latest techniques; organize workshops for team members to
intimate them with the latest trends in order for them to be more efficient and increase
their productivity.
 Keep management updated on activities and developments in the IT department.


Company Details

New Horizons CLC , Business Development (multinational)

Alexandria, Egypt

101-500 employees

Education

www.newhorizons.com

Jan 2011 to present (7 years)
Database, Business Intelligence and Data Science Technology Specialist / Team Lead , IT Career Development Advisor, Technical Team Lead at New Horizons CLC

Experience Details

Database, Business Intelligence and Data Science Technology Specialist / Team Lead , IT Career Development Advisor, Technical Team Lead

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teach Assigned classes for DBAs, BI developers Corporates Teams.
 Follow up the performance of the trainers in Database specific area: (Oracle, MS SQL
Server, MySQL, DB2, Informix, and postgre, others…).
 Making sure that all courses are delivered with the highest standards and provide
appropriate support if needed.
 Corporate Training & ERP Projects implementations, consultation:
1- FAC Filters EGY
2- AboQir Fertilizers
3- Elamria Petroleum
4- Egyptian LNG-Liquid Natural Gas
5- Union National Bank - Egypt
6- Fathallah Group
7- Elmazlom Group
8- Sudan University
9- MTN Sudan
10- Sudan National Bank
11- Alexandria Library
12- V2B Sudan
13- Mahoney Shipping
14- Marseilia Group ,Real Estate Investments
انربك للخدمات البترولية والبتروكيماويات – ANRPC- 15
بنك معلومات النقل البحري المصري –EMDB- 16
وزارة االسكان والنقل الليبية-17
شركة المعمورة لالسكان والتعمير باالسكندرية -18
19- Pirelli
20- Others …

Detailed Description:
 Implementing SQL Server Database & Server Security.
 MS SQL Server, Oracle DB Performance Tuning.
 Installing & Configuring MS SQL Server 2000, 2005, 2008, 2008R2, 2012, 2014,2016
 Implementing SQL Server DB Mirroring, Replication Solutions, Failover Clustering, Log
Shipping.
 Create Linked Servers to SQL Servers and other databases such as Oracle, Access, and
Informix etc.
 Implementing a Data Warehouse with SQL Server & Oracle DB Engines.
 Monitoring and Performance Tuning; Server Level settings, Database level settings ,query
tuning , memory settings, monitoring CPU usage and Disk I/O activity etc.).
 Apply Service Packs.
 Developing SQL Server BI Solutions (Reporting, Integration Services).
 Creating Analyses and Dashboards Using OBIEE 11g / BI Publisher.
 Monitoring & Maintain SQL Server DB using Server Maintenance Plans.
 Automated Administrative tasks using OS batches & Engine Jobs and Alerts.
 Implementing Data analytics reports and Dashboards using Microsoft BI Solutions.
 Configuring SQL Server DB Policies and users auditing.
 Planning & Creating Backup & Recovery Strategies for SQL Server DB Engines.
 Installing and Configuring Oracle DB Server 9i, 10gR1, R2, 11gR1, R2, 12c.
Configuring Oracle Backup & Recovery Solutions using Rman Scripts.
 Configuring Oracle DB Recovery using Flashback Technologies.
 Configure & Setup ASM, Raw Devices.
 Monitoring & maintain Oracle DB Performance using AWR & Baselines.
 Managing & creating & backup SQL Azure Database.
 Excellent Experience with virtualization solutions (VMware, Virtualbox, VirtualPC,HyperV)
 Managing Reporting & BI Systems using several Reporting and Analytics tools such as:
1- MS SQL Server Reporting Services.
2- Microsoft Power BI.
3- SAP Crystals Reports
4- DATAZEN publisher ( including Installing & Configuring Datazen Server )
5- Microsoft SQL Server Mobile Report Publisher(For Mobile & Desktop)
6- Oracle DVCs (Data visualization cloud services)

 Deliver the following Tracks :
(Microsoft ,Oracle, others) , total training Hours of : 13954 H since 2007 till now

Detailed Description (Delivered tracks):
 Agile Essentials, Scrum Methodologies.
 Cloud Computing concepts.
 Software Testing Techniques.
 ERP Concepts.
 Database Systems Analysis & Design.
 Office 365 Administration.
 Analysing and Visualizing Data with Power BI.
 SAP Crystals Reports, Crystals Reports Dashboard.
 MySQL for Beginners & Administration.
 MS SQL Server 2000, 2005, 2008, 2008R2, 2012, 2014, 2016 - Development.
 MS SQL Server 2000, 2005, 2008, 2008R2, 2012, 2014, 2016 - Administration.
 MS SQL Server Business Intelligence Services 2005, 2008,2012,2014,2016.
 MS SQL Azure.
 Introduction to R for Data Science.
 MS SQL Server, Data Science Program using R.
 Datazen Enterprise Server, Installing and configuring.
 Datazen Publisher for desktop.
 MS SQL Server Mobile Report Publisher.
 Oracle Data Modelling and Relational Database Design.
 Oracle 10g, 11g, 12c DBA Tracks, including managing CDB and pluggable DBs.
 Oracle Database 10,11g, 12c Performance Tuning.
 Oracle Database Security 11g, 12c.
 Oracle Backup & Recovery 11g, 12c workshop.
 Oracle 10g, 11g, 12c High Availability Solutions.
 Oracle Database 11g: SQL Tuning Workshop
 Oracle Database 10g, 11g: Implement Streams.
 Oracle OBIEE 11g.
 Using Oracle Enterprise Manager Cloud Control 12c Ed 2.
 Oracle Data Integrator 11g-12c: Integration and Administration
 Oracle DVCs (data visualization cloud services)
 CTT+ , TOT & TTT Certified


Company Details

New Horizons CLC

Alexandria, Egypt

101-500 employees

Information Technology Services

www.newhorizons.com

Feb 2009 to Feb 2012 (3 years)
Senior Database Technical Trainer (DBA) at New Horizons ALexandria

Experience Details

Senior Database Technical Trainer (DBA)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Installation, Administration and Maintenance of SQL Server Instances.
 Setup Test, Dev, Staging and Production Environments.
 Create Users,assign permissions based on the level of database access the user would need.
 Create Linked Servers to SQL Servers and other databases such as Oracle, Access, Informix etc.
 Design database Backup and Restoration Strategy.
 Once created the database Backups, monitor those backups are being performed regularly.
 Setup High-Availability as part Disaster Recovery Strategy for the Databases. (Failover Clustering, Database Mirroring, Log Shipping and Replication).
 Troubleshoot various problems that arise in a day-to-day work and fix the issues. (Monitoring
SQL Server Error Logs and checking your email alert .
 Monitoring and Performance Tuning; Server Level settings, Database level settings ,query
tuning , memory settings, monitoring CPU usage and Disk I/O activity etc).
 Apply Service Packs.


Company Details

New Horizons ALexandria

Alexandria, Egypt

101-500 employees

Information Technology Services

www.newhorizons.com

Jan 2007 to Feb 2009 (2 years 1 month)

Achievements


 Technical Assessment - Learning Partners – 2013, 2015 (Microsoft)


 Celebration of 5 years as Microsoft Certified Trainer Award (Microsoft)
 February 2010 Best Instructor (New Horizons CLC).
 August 2010 Best Instructor (New Horizons CLC).


MCIT Scholarship 2006/7- MS SQL Server 2000 Admin - MCDBA. MCIT : Ministry of Communications and Information Technology - Duration : 9 Month

Education

Technical Diploma in Microsoft Database Administration

Education Details

Technical Diploma

Microsoft Database Administration

Ministry of communication and information technology, Egypt

A / Excellent / 85 -100%

Business English Soft Skills Technical ( Windows Server / MS SQL Server Development - Administration)

N/A

Ministry of communication and information technology
2006 - 2007
Bachelor's Degree in Computer

Education Details

Bachelor's Degree

Computer , Computer Science

Alexandria Higher Institute of Engineering and Technology , AIET, Egypt

B / Very Good / 75 - 85%

Programming Languages Databases Data Structure Data Analytics Networking Systems IT

N/A

Alexandria Higher Institute of Engineering and Technology , AIET
2001 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Victoria College

Egypt

2000

B / Very Good / 75 - 85%

N/A

Victoria College
2000

Certifications

Certificate details

Microsoft Sales Specialist - BI

Mar 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Sales Specialist - Data Platform

Mar 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Solution Expert :MCSE Data platform

Feb 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Solution Expert :MCSE BI

Feb 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Solution Associate :MCSA

Feb 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Technology Associate : MTA - DB Administration

May 2014

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Trainer : MCT(Since2007/08/09/10/11/12/13/14/15)

Mar 2007

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. IT Prof. Charter Member

Aug 2008

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. IT Professional : MCITP (DBA- SQL Server 2008)

Aug 2008

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Technology Specialist : MCTS (SQL Server 2008)

Jul 2008

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Oracle Cert. Professional : OCP

Feb 2009

N/A

N/A

N/A

Oracle

N/A

Certificate details

Oracle Cert. Associate : OCA

Jan 2009

N/A

N/A

N/A

Oracle

N/A

Certificate details

Microsoft Cert. IT Professional : MCITP (DBA- SQL Server 2005)

Mar 2008

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Technology Specialist : MCTS (SQL Server 2005)

Feb 2008

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. Application Developer Microsoft : MCAD

Jul 2007

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Cert. DB Administrator : MCDBA (SQL Server2000 )

Jul 2007

N/A

N/A

N/A

Microsoft

N/A

ICDL V4.0
Feb 2006

Certificate details

ICDL V4.0

Feb 2006

N/A

N/A

N/A

N/A

Certificate details

MCSE : Data Management and Analytics (Charter Member )

Sep 2016

N/A

N/A

N/A

Microsoft

N/A

CCNA
Feb 2010

Certificate details

CCNA

Feb 2010

N/A

N/A

N/A

Cisco

N/A

Certificate details

RHCSA , Red Hat Certified System Administrator

Mar 2012

N/A

N/A

N/A

RedHat

N/A

MCSA Office 365
Feb 2014

Certificate details

MCSA Office 365

Feb 2014

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCSA , Windows Server 2012

Mar 2012

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCITP , Windows Server 2008 Server Administrator

Feb 2009

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCSE , Windows Server 2003

Jan 2007

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Data Science professional program (Charter Member)

Jul 2017

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Oracle Cert. Expert : OCE

Mar 2011

N/A

N/A

N/A

Oracle

N/A

Training and Courses

Training/Course Details

Giving & Preparing Presentation

May 2007

New Horizons

Training/Course Details

Problem Solving & Working in Teams

Mar 2007

New Horizons

N/A

Training/Course Details

Communication & Negotiation Skills.

May 2006

New Horizons

N/A

Training/Course Details

Time Management

Mar 2007

New Horizons

N/A

Training/Course Details

PMP

Jul 2010

New Horizons

N/A

Training/Course Details

TOT

Jun 2007

New Horizons

N/A

Training/Course Details

Preparing Presentation

Sep 2006

Fujitsu

N/A

Training/Course Details

Negotiation Skills

Apr 2006

Fujitsu

N/A

Training/Course Details

KPIs ,TNAs

Jan 2008

New Horizons

N/A

Training/Course Details

ITIL Foundation v3

Feb 2012

New Horizons

N/A

Training/Course Details

Hiring Outstanding Teams

Jan 2011

New Horizons

N/A

Training/Course Details

CompTIA Project+

Jan 2012

New Horizons

N/A

Jobseeker photo

Profile Skills and Keywords

AirplanesArabicBusiness IntelligenceCCNACTO, Chief Technology Officer, MIS ManagerCareer DevelpomentCarsCommunication & Negotiation Skills.CommunicatorCompTIA Project+ComputerComputer ScienceDB2- Informix - PostgreDBAData ModelingData ScienceData Science Professional Program (Charter Member)Data SecurityData VisulazationDatabase, Business Intelligence And Data Science Technology Specialist / Team Lead , IT Career Development Advisor, Technical Team LeadDatabasesDisaster Recovery PlanningEducationEnglishGiving & Preparing PresentationHigh-AvailabilityHiring Outstanding TeamsICDL V4.0ITIT Training Supervisor/Tr. Manager Assistant/Curriculum Specialist /Career Development AdvisorITIL Foundation V3Information Technology ServicesInstructingKPIsKPIs ,TNAsLeaderLinuxMCITP , Windows Server 2008 Server AdministratorMCSA , Windows Server 2012MCSA Office 365MCSE , Windows Server 2003MCSE : Data Management And Analytics (Charter Member )MS SQL ServerMicrosoft Cert. Application Developer Microsoft : MCADMicrosoft Cert. DB Administrator : MCDBA (SQL Server2000 )Microsoft Cert. IT Prof. Charter MemberMicrosoft Cert. IT Professional : MCITP (DBA- SQL Server 2005)Microsoft Cert. IT Professional : MCITP (DBA- SQL Server 2008)Microsoft Cert. Solution Associate :MCSAMicrosoft Cert. Solution Expert :MCSE BIMicrosoft Cert. Solution Expert :MCSE Data PlatformMicrosoft Cert. Technology Specialist : MCTS (SQL Server 2005)Microsoft Cert. Technology Specialist : MCTS (SQL Server 2008)Microsoft Cert. Trainer : MCT(Since2007/08/09/10/11/12/13/14/15)Microsoft Database AdministrationMicrosoft Sales Specialist - BIMicrosoft Sales Specialist - Data PlatformMicrosoft Technology Associate : MTA - DB AdministrationMicrosoft Windows ServerMySQLNegotiation SkillsNegotiatorNew Horizons CLC , Business DevelopmentOceansOracleOracle Cert. Associate : OCAOracle Cert. Expert : OCEOracle Cert. Professional : OCPPMPPerformance TuningPower BIPower PivotPreparing PresentationPresenterProblem Solving & Working In TeamsRHCSA , Red Hat Certified System AdministratorSenior Database Technical Trainer (DBA)Software DevelopmentSoftwaresTNATOTTeam PlayerTime ManagementTrainingTraining ConsultantTravelUMLVMWareVirtualBox

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

5-7 years

MS SQL Server

MS SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

VMWare

VMWare

: Expert

: High

:

3-5 years

Microsoft Windows Server

Microsoft Windows Server

: Expert

: Extreme - I love it!

:

5-7 years

VirtualBox

VirtualBox

: Expert

: Extreme - I love it!

:

3-5 years

Power BI

Power BI

: Expert

: Extreme - I love it!

:

3-5 years

Power Pivot

Power Pivot

: Expert

: Extreme - I love it!

:

3-5 years

Training Consultant

Training Consultant

: Expert

: Extreme - I love it!

:

More than 7 years

High-Availability

High-Availability

: Expert

: Extreme - I love it!

:

More than 7 years

Performance Tuning

Performance Tuning

: Expert

: Extreme - I love it!

:

5-7 years

Disaster Recovery planning

Disaster Recovery planning

: Expert

: Extreme - I love it!

:

5-7 years

Data Security

Data Security

: Expert

: Extreme - I love it!

:

5-7 years

Data Modeling

Data Modeling

: Expert

: High

:

5-7 years

MySQL

MySQL

: Advanced

: High

:

3-5 years

Linux

Linux

: Advanced

: High

:

1-3 years

DB2- Informix - Postgre

DB2- Informix - Postgre

: Intermediate

: Medium

:

1-3 years

UML

UML

: Intermediate

: High

:

3-5 years

Fields of Expertise

Business Intelligence

Business Intelligence

: Expert

: Extreme - I love it!

:

5-7 years

Data Visulazation

Data Visulazation

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

DBA

DBA

: Expert

: Extreme - I love it!

:

More than 7 years

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Career Develpoment

Career Develpoment

: Expert

: Extreme - I love it!

:

5-7 years

TNA

TNA

: Expert

: High

:

5-7 years

Training Consultant

Training Consultant

: Expert

: Extreme - I love it!

:

5-7 years

Data Science

Data Science

: Advanced

: High

:

3-5 years

Softwares

Softwares

: Advanced

: Extreme - I love it!

:

More than 7 years

KPIs

KPIs

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Communicator, Negotiator, Presenter, Team Player

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