Amr Mostafa Abdo

Amr Abdo , Tech. support

Omraneya, Giza, Egypt

Vodafone Egypt

Dec 2012 - Jun 2014 -1 yr, 6 months

Egypt , Cairo

Job Details:Answering customers' calls and solve any problem related to internet service ADSL , Mobile internet for the android , IPHONE internet service , Blackberry internet service and USB modems

xceed Contact Center

Nov 2011 - Dec 2012 -1 yr, 1 month

Egypt , Cairo

Job Details:I worked as a Technical support representative for TE-Data Helping customers with any technical problem related to ADSL service and starting from August 2012 I took a peer mentor task till December 2012 , at these four months I was acting as a teem leader , responsible for the new comers after the training period for A 30 days period to give them the practical part of the job and evaluate the performance and give a detailed report for the HR about every agent

Etisal International

Jul 2010 - Sep 2011 -1 yr, 2 months

Egypt , Cairo

Job Details:customer service Representative for Etisalat Egypt customers answering all ther inquiries about the company offers and rate-plans

LLB ( Bachelor of Laws ) in Law
Beni Suef University (BSU)
Jan 2003 - Jan 2010 - 7 yr
High School - Thanaweya Amma
Al-Shaheed Nour el-deen abd el-aziz military secondary School
Jan 2001