Basic Info

Amr Elsayed

10 years

Zagazig, Egypt

High School

Manager

Work Experience

Night MAnager at Holiday Inn Albarsha

Experience Details

Night MAnager

Tourism/Travel

Manager

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty
for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special
• requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact
for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty
for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special
• requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact
for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Must be able to perform the full night audit if needed.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Be aware and able to enforce all fire-life-safety procedures.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.





Company Details

Holiday Inn Albarsha (multinational)

Dubai, United Arab Emirates

101-500 employees

Travel and Tourism

N/A

Jul 2015 to May 2016 (10 months)
Front Office Supervisor at Concorde Hotel

Experience Details

Front Office Supervisor

Tourism/Travel

Manager

N/A


Company Details

Concorde Hotel

Doha, Qatar

101-500 employees

Hospitality/Hotels

N/A

Feb 2014 to May 2015 (1 year 2 months)
Shift Leader at Holiday Inn Express

Experience Details

Shift Leader

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Holiday Inn Express

Dubai, United Arab Emirates

101-500 employees

Hospitality/Hotels

N/A

Feb 2010 to Jun 2013 (3 years 4 months)
Receptionist at Rihab Rotana Hotel Dubai

Experience Details

Receptionist

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Rihab Rotana Hotel Dubai

Dubai, United Arab Emirates

101-500 employees

Travel and Tourism, Hospitality/Hotels

N/A

Dec 2007 to Dec 2009 (2 years)
C.I.D & Operator at Ramada Hotel Dubai

Experience Details

C.I.D & Operator

Customer Service/Support, Tourism/Travel

Entry Level

N/A


Company Details

Ramada Hotel Dubai

Dubai, United Arab Emirates

101-500 employees

Consumer Services , Hospitality/Hotels

N/A

Dec 2005 to Nov 2007 (1 year 11 months)

Education

High School - Other

High School Details

Other

Ahmed Fouaad Baker

Egypt

1997

C / Good / 65 - 75%

N/A

Ahmed Fouaad Baker
1997

Certifications

I.L.C
Aug 2002

Certificate details

I.L.C

Aug 2002

450 out of 500

N/A

N/A

I.L.C

N/A

Training and Courses

Training/Course Details

First Aid

Feb 2016

First Security Group Dubai

N/A

Training/Course Details

Fire Safety & Proper Use Of Fire Extinguishers

Mar 2016

Dubai Civil Deefense

N/A

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

ArabicC.I.D & OperatorConsumer ServicesCustomer ServiceEnglishFire Safety & Proper Use Of Fire ExtinguishersFirst AidFootballFront OfficeFront Office SupervisorGuest RelationHard WorkerHoliday Inn AlbarshaHospitalityHotelsI.L.CInternetLeaderMicrosoft OfficeMicrosoft OutlookNight MAnagerOrganizerReceptionistRide HorsesShift LeaderSocialSupportSwimmingTeam PlayerTourismTrain OthersTravelTravel And TourismUsing Mail

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Front Office

Front Office

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Guest Relation

Guest Relation

: Expert

: Extreme - I love it!

:

More than 7 years

Using Mail

Using Mail

: Expert

: Extreme - I love it!

:

More than 7 years

Train Others

Train Others

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Social, Team Player

Online Presence

https://www.linkedin.com/in/amr-elsayed-2a705774?trk=hp-identity-nameamr2610@yahoo.com

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