Amr Mohamed

Customer Support Representative

• Job Details:Worked on the Salesforce system for the Uber Eats (UK) account, managing complex workflows involving restaurant chains, SMBs, and enterprise-level restaurants. Transitioned to Shein (USA) as a live chat agent, delivering high-quality customer support to clients from diverse cultural backgrounds, effectively resolving complex issues under pressure. Moved to Uber Eats delivery support, handling delivery-related problems, resolving escalations, and preparing necessary documentation.

Trainee

• Job Details:Gained practical exposure to political theory, quantitative analysis, and policy-making processes. Applied academic knowledge to real-world research and strategic projects. Contributed to discussions and analysis on current political and strategic issues.

Sales Associate & Social Media Coordinator

• Job Details:Assisted customers, promoted products, and closed sales during exhibitions. Managed and moderated company social media pages to engage customers and promote events. Created and updated content to increase brand visibility and attract new clients.