AMR AHMED AL-NAGGAR

Operations Supervisor

• Job Details:Coordinating delivery operations efficiently, setting schedules with sales and customer service. Preparing daily delivery plans aligned with order volumes and customer requirements. Direct supervision of the delivery team to ensure compliance with specific delivery instructions and schedules. Guiding truck drivers and handling loading/unloading operations to achieve the highest performance standards. Ensuring product quality before delivery by reviewing invoices and verifying furniture safety. Maintaining communication with customers to confirm delivery schedules, locations, and handle complaints. Ensuring safe transportation by verifying furniture loading and following up on vehicle conditions. Preparing reports documenting delivery operations, evaluating performance, and tracking complaints. Coordinating with departments to ensure furniture availability in cooperation with maintenance. Adhering to safety instructions, quality policies, and traffic regulations within the company. Supervising the receiving of goods and verifying quantities, quality, and invoice compliance. Organizing inventory efficiently using advanced classification systems to facilitate access and returns. Managing inventory movement accurately by recording incoming and outgoing goods using electronic systems. Conducting inventory checks and inspecting products to ensure quality standards and detect defects. Supervising warehouse team and guiding them to ensure safety and operational standards. Close coordination with sales, delivery, and maintenance departments to prepare orders efficiently. Responding to customer inquiries professionally and providing accurate product, offer, and payment information. Receiving and resolving complaints related to product quality or delivery schedules quickly and efficiently. Monitoring and updating customer orders to ensure delivery in the specified time and proper condition. Measuring customer satisfaction via calls and surveys, submitting regular analytical reports to management. Using CRM systems to log interactions and extract analytical reports. Meeting customer needs through integrated management of inventory, delivery, and maintenance.

Customer Service Coordinator

• Job Details:Professional handling of customer complaints to ensure satisfaction, receiving customer requests, and conducting satisfaction surveys with relevant departments to resolve them in a way that pleases the customer. Extracting time-based performance analysis reports and efficiently using customer relationship management (CRM) systems with clients. Accurate, fast entry of data, invoices, documents, and executing administrative tasks professionally. Supervising department email and professionally responding to all inquiries via WhatsApp. Precise follow-up on order statuses, ensuring on-time delivery as agreed, with updates to the customer. Conducting customer satisfaction surveys and regular follow-up calls to measure satisfaction levels and providing detailed reports to support service improvement. Excellent internal coordination with the sales, delivery, warehouse, and maintenance teams to fully and comprehensively meet customer needs.